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I'm a practical IT support professional focused on securing endpoints, ensuring system availability, and delivering reliable user support in regulated environments. I thrive in collaborative teams within banking and managed services, translating complex security controls into actionable runbooks and user guidance. I’m motivated by measurable improvements in operational reliability and audit-readiness, and I enjoy building scalable processes that support both on-site and remote staff.…I'm a practical IT support professional focused on securing endpoints, ensuring system availability, and delivering reliable user support in regulated environments. I thrive in collaborative teams within banking and managed services, translating complex security controls into actionable runbooks and user guidance. I’m motivated by measurable improvements in operational reliability and audit-readiness, and I enjoy building scalable processes that support both on-site and remote staff.

Jonathan Emmanuel Balatzis

Web Developer, Full Stack Developer, Back-End Developer, +2

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I'm a practical IT support professional focused on securing endpoints, ensuring system availability, and delivering reliable user support in regulated environments. I thrive in collaborative teams within banking and managed services, translating complex security controls into actionable runbooks and user guidance. I’m motivated by measurable improvements in operational reliability and audit-readiness, and I enjoy building scalable processes that support both on-site and remote staff.…I'm a practical IT support professional focused on securing endpoints, ensuring system availability, and delivering reliable user support in regulated environments. I thrive in collaborative teams within banking and managed services, translating complex security controls into actionable runbooks and user guidance. I’m motivated by measurable improvements in operational reliability and audit-readiness, and I enjoy building scalable processes that support both on-site and remote staff.

Available to hire

I’m a practical IT support professional focused on securing endpoints, ensuring system availability, and delivering reliable user support in regulated environments.

I thrive in collaborative teams within banking and managed services, translating complex security controls into actionable runbooks and user guidance. I’m motivated by measurable improvements in operational reliability and audit-readiness, and I enjoy building scalable processes that support both on-site and remote staff.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

IT Support / Desktop Technician at First State Bank

May 1, 2024 - October 1, 2025

Supported branch and corporate operations with emphasis on endpoint security, application availability, and rapid incident resolution. Managed device lifecycle from procurement and imaging to secure decommissioning; enforced BitLocker and baseline configurations. Participated in desktop and application migrations (including teller software and Fiserv integrations) with migration runbooks and rollback plans. Handled secure password resets and MFA onboarding for staff across proprietary systems; maintained Sophos policies and remediations to meet corporate baselines. Executed backup/restore tests, documented recovery procedures, and improved restore SLAs. Supported remote access and VPN connectivity for offsite employees. Created procedural guides and troubleshooting checklists for branch staff and facilitated handoffs to higher-tier support.

IT Technician at AG Schwallbach, LLC

June 1, 2023 - May 1, 2024

System builds, imaging, and serialization of client workstations and servers; optimized build images for client software suites. Implemented online backup solutions and performed periodic restore validations. Provided Microsoft 365 support including user provisioning, mailbox setups, and basic administration tasks; delivered technical escalation and end-user training. Maintained asset records and serialization for audit purposes; coordinated secure disposal and data wiping of decommissioned equipment.

IT Support Technician at Smart I.T. Services

October 1, 2022 - January 31, 2023

Backup validation and deployment: conducted backup/restore tests and assisted with standardized deployment images. Hardware support: diagnostics, component swaps, and system restores for small-business clients.