Available to hire
I’m an entrepreneurial content creator and marketer who transforms ideas into high-impact video and photo storytelling for B2B clients. I proactively build relationships and secure new projects while aligning creative output with business goals.
With strong customer service and communication skills, I also support brands by delivering clear, friendly assistance and continuous improvements. Skilled in DaVinci Resolve and Premiere Pro, I optimize content based on performance metrics to drive engagement and results.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Beginner
Language
Dutch
Fluent
English
Advanced
Spanish; Castilian
Intermediate
Work Experience
Customer Service Specialist (Part-time) at Body & Fit
January 1, 2025 - January 1, 2026Provided expert customer support to a sports nutrition and fitness brand via email, chat, and phone. Helped customers choose products by giving personalized recommendations based on fitness goals, dietary preferences, and lifestyle needs. Resolved delivery issues, product feedback, returns, and account-related inquiries while maintaining professionalism and high customer satisfaction. Identified recurring customer pain points and suggested workflow improvements, supporting knowledge base and customer service resource development.
Content Moderator / Team Lead (SUG)
January 1, 2023 - January 1, 2024Co-led the first Suggestion User Generated (SUG) team in Amsterdam. Consistently met and surpassed KPIs and maintained strong metrics for Short Videos and SUG categories while ensuring content moderation standards. Built a Dutch SUG market guide based on research to adapt moderation strategies to local dynamics. Coordinated policy updates and guideline revisions with relevant departments to ensure compliance. Facilitated meetings analyzing site metrics and discussing policies, and supported team-building activities to strengthen morale and productivity.
Customer Service Specialist (Brand support) at VanMoof
January 1, 2022 - January 1, 2023Delivered customer service as a frontline representative for VanMoof electric bikes, handling inquiries and resolving technical issues across multiple channels. Applied detailed knowledge of bike models, specifications, and features to assist customers and prospective buyers, improving satisfaction and retention. Streamlined customer service processes by creating standardized response templates and collaborating with cross-functional teams to incorporate customer feedback into improvements. Served as a brand ambassador aligned with sustainability and innovation, supporting sales through referrals and testimonials.
Content Creator / Marketing Specialist at Fatdaddy
January 1, 2020 - January 1, 2021Created videos and photos showcasing Fatdaddy’s products to increase brand visibility and engagement. Conceptualized and executed social media campaigns that boosted follower engagement and expanded the brand’s online presence, supporting sales. Collaborated with marketing and sales teams to ensure content matched business objectives and communicated brand identity and value. Analyzed performance metrics to iteratively improve content formats, messaging, and distribution, increasing reach, engagement, and conversions.
Content creator / Marketing specialist (Freelance) at ICONIC VISUALS
January 1, 2018 - PresentFounded and managed ICONIC VISUALS, specializing in cinematic videography and photography for B2B clients. Proactively reached out to former and new clients to build long-term relationships and secure ongoing projects. Planned, shot, and edited high-quality video and photo content for hotels, brands, and businesses to strengthen visual storytelling. Developed marketing strategies and creative concepts to increase audience engagement and brand impact. Used advanced editing in DaVinci Resolve and expanded skills in Premiere Pro to deliver top-tier content production.
Education
Qualifications
Marketing specialist (MBO-4)
January 1, 2020 - January 1, 2023Sales and Commerce (MBO-3)
January 1, 2014 - January 1, 2016Industry Experience
Media & Entertainment, Education, Retail, Professional Services, Education
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Beginner
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