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I am a dynamic and results-driven Customer Success professional with a proven track record of building lasting customer relationships, delivering high-impact support, and driving business growth. I am passionate about helping organizations grow through thoughtful engagement, scalable processes, and practical solutions. I thrive when collaborating with community members, business clients, and stakeholders to foster trust, retention, and satisfaction, and I enjoy turning complex challenges into clear, actionable plans.…I am a dynamic and results-driven Customer Success professional with a proven track record of building lasting customer relationships, delivering high-impact support, and driving business growth. I am passionate about helping organizations grow through thoughtful engagement, scalable processes, and practical solutions. I thrive when collaborating with community members, business clients, and stakeholders to foster trust, retention, and satisfaction, and I enjoy turning complex challenges into clear, actionable plans.

Jordan Osborne

Community Manager, Content Creator, Marketing Strategist, +5

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I am a dynamic and results-driven Customer Success professional with a proven track record of building lasting customer relationships, delivering high-impact support, and driving business growth. I am passionate about helping organizations grow through thoughtful engagement, scalable processes, and practical solutions. I thrive when collaborating with community members, business clients, and stakeholders to foster trust, retention, and satisfaction, and I enjoy turning complex challenges into clear, actionable plans.…I am a dynamic and results-driven Customer Success professional with a proven track record of building lasting customer relationships, delivering high-impact support, and driving business growth. I am passionate about helping organizations grow through thoughtful engagement, scalable processes, and practical solutions. I thrive when collaborating with community members, business clients, and stakeholders to foster trust, retention, and satisfaction, and I enjoy turning complex challenges into clear, actionable plans.

Available to hire

I am a dynamic and results-driven Customer Success professional with a proven track record of building lasting customer relationships, delivering high-impact support, and driving business growth. I am passionate about helping organizations grow through thoughtful engagement, scalable processes, and practical solutions.

I thrive when collaborating with community members, business clients, and stakeholders to foster trust, retention, and satisfaction, and I enjoy turning complex challenges into clear, actionable plans.

Skills

Microsoft Office

Experience Level

Microsoft Office

Expert

Work Experience

Technical Sales Consultant at Mohawk Networks

September 1, 2024 - February 1, 2025

Represented the company at Chamber of Commerce and Town Hall events, engaging local leaders on rural internet access solutions. Led product launches within the sales division, including pricing, packaging, and go-to-market strategy refinement. Managed full B2B and B2C sales cycle, from market analysis and prospecting to closing deals. Designed marketing materials for mailers, social media, and advertising campaigns.

Community Engagement Volunteer at Society for Game Cinematics

September 1, 2023 - Present

Developed Discord initiatives to increase community engagement in collaboration with leadership to expand the organization. Moderated Twitch Streams with partnered content creators to maintain healthy and quality engagement in discussion rooms.

ECommerce Support Specialist at Divine

September 1, 2024 - Present

Assisted customers of Divine, a Whop-powered ECommerce community through discord ticket and community channels, with questions relating to business development, sourcing, account health, and education and escalated tickets where necessary to leadership. Prepared guides and documentation for members to operate sustainable online stores including safe item purchasing practices and proper supply chain verification.