I’m a social media and customer experience professional with a strong focus on communication, storytelling, and audience engagement. I specialize in creating content that feels natural, relatable, and actually connects with people, especially through short-form video and trend-driven formats. My background in customer support and data-driven roles has shaped how I approach content. I pay close attention to how people respond, what resonates, and how messaging can be refined to improve engagement over time. I’m comfortable working independently in fast-paced environments, managing content calendars, and adapting quickly to new trends and platforms. I’m especially interested in projects centered around community, local discovery, and shared experiences. I enjoy creating content that encourages people to explore, connect, and engage with what’s happening around them. :)

Joseph Gillings

I’m a social media and customer experience professional with a strong focus on communication, storytelling, and audience engagement. I specialize in creating content that feels natural, relatable, and actually connects with people, especially through short-form video and trend-driven formats. My background in customer support and data-driven roles has shaped how I approach content. I pay close attention to how people respond, what resonates, and how messaging can be refined to improve engagement over time. I’m comfortable working independently in fast-paced environments, managing content calendars, and adapting quickly to new trends and platforms. I’m especially interested in projects centered around community, local discovery, and shared experiences. I enjoy creating content that encourages people to explore, connect, and engage with what’s happening around them. :)

Available to hire

I’m a social media and customer experience professional with a strong focus on communication, storytelling, and audience engagement. I specialize in creating content that feels natural, relatable, and actually connects with people, especially through short-form video and trend-driven formats.

My background in customer support and data-driven roles has shaped how I approach content. I pay close attention to how people respond, what resonates, and how messaging can be refined to improve engagement over time. I’m comfortable working independently in fast-paced environments, managing content calendars, and adapting quickly to new trends and platforms.

I’m especially interested in projects centered around community, local discovery, and shared experiences. I enjoy creating content that encourages people to explore, connect, and engage with what’s happening around them. :)

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Language

German
Beginner
English
Fluent
French
Fluent

Work Experience

Client Relations Agent at Seedbox Technologies
January 1, 2022 - January 1, 2023
Handled emails, live-chats, and inbound calls to assist customers with billing and account-related issues. Contributed to process improvements and internal documentation in a fast-paced environment. Trained new staff to integrate into the work environment.
Senior Customer Service Representative at Cloud Kitchens/Otter
January 1, 2021 - January 1, 2022
Worked extensively as a Senior Customer Support Representative for Canada and the U.S. via Zendesk; managed emails and live chat in English and French. Helped create and streamline processes, improve macros and tagging, and produced internal documentation. Trained and mentored new hires.
Senior Customer Service Representative at Novaquark
January 1, 2020 - January 1, 2020
Handled a large portion of messages received via the Support service; built positive relationships with current and potential players. Responded to players' feedback to the development team. Developed, improved, and expanded Support procedures. Coordinated outsourcing agents by transmitting information.

Education

DEC in Psychology at John Abbott College - Sainte-Anne-de-Bellevue, QC
August 1, 2016 - May 1, 2019
Secondary School at MacDonald High School - Sainte-Anne-de-Bellevue, QC
January 1, 2009 - January 1, 2014

Qualifications

24/7 Champion Award
December 1, 2024 - December 1, 2024
Awarded for outstanding performance during overnight operations. Celebrated for perfect attendance, strong adherence to People First ACES Standards, and consistent delivery of high-quality service in all customer interactions.

Industry Experience

Gaming, Software & Internet, Professional Services, Education, Media & Entertainment