Available to hire
I am Joseph Sunday Udo, a dynamic and versatile professional with a strong foundation in administrative support, customer service, sales, and digital design. I excel at managing front desk operations, telemarketing, and data processing, with proven experience in social media advertising, graphic design, and content development.
I am adept at creating engaging brand materials and handling customer interactions with empathy and efficiency. I bring a keen eye for design, strong multitasking abilities, and a collaborative approach to achieving organizational goals in fast-paced environments.
Work Experience
Administrative Secretary at Topzy Limited Security Service
September 1, 2024 - PresentMaintained and coordinated office operations, including equipment upkeep and visitor management, ensuring proper accreditation through organized documentation and reporting. Managed data entry, processing, and documentation with precision, contributing to seamless administrative workflows and improved record accuracy. Acted as the first point of contact for client and staff communications, efficiently handling emails and telephone inquiries to enhance service responsiveness. Supported payroll operations by accurately compiling and reconciling staff salary data, facilitating smooth payment transactions with financial institutions. Partnered with clients and stakeholders to gather project requirements, delivering tailored administrative support that aligned with diverse international and diaspora-related initiatives.
Sales Attendant at Mama Gold Shopping Centre
June 1, 2024 - September 30, 2024Supported daily store operations, including opening/closing procedures, balance sheet reconciliation, and ensuring accurate cash register handling and store security. Delivered exceptional customer service by assisting with product selection and providing personalized recommendations based on customer needs and preferences. Drove sales growth through effective upselling and cross-selling strategies, consistently contributing to and exceeding daily sales targets. Mentored and trained new team members on store policies, POS procedures, and customer engagement standards, enhancing overall team performance. Maintained accurate transaction processing across various payment methods, while preparing and submitting comprehensive daily sales reports to management.
Cyber Café Manager at Dominion Digital Global Services
September 1, 2023 - April 30, 2024Supervised daily operations of the cyber café, providing leadership and mentorship to junior designers, fostering skill development and enhancing team performance. Delivered creative direction and quality control for digital and print designs, ensuring all final outputs met technical specifications and brand standards. Designed and produced engaging visual content—including brochures, posters, and social media graphics—aligned with client objectives and marketing strategies. Conducted ongoing market research to stay ahead of design trends and competitor visuals, driving innovation and relevance in all creative projects. Collaborated closely with clients and stakeholders to translate project briefs into compelling visual concepts, consistently exceeding expectations and improving customer satisfaction.
Perfect Binder at Jerrykonzepts Global Services
January 1, 2021 - February 1, 2022Operated and maintained perfect binding machines, ensuring precision setup based on job specifications such as book size and binding style to deliver high-quality finished products. Identified and reported equipment malfunctions and production quality issues to supervisors and maintenance teams, minimizing downtime and maintaining output standards. Maintained a clean, organized, and hazard-free work area, promoting operational efficiency and compliance with workplace safety regulations. Collaborated cross-functionally with production and scheduling teams to streamline workflows and meet tight deadlines without compromising quality. Adhered strictly to safety guidelines and standard operating procedures, contributing to a culture of accountability and consistent production excellence.
Education
Diploma at Nigerian Christian Bible College
January 1, 2020 - January 1, 2020Qualifications
Agile and Scrum Masterclass
January 1, 2025 - December 21, 2025Award – Canva 5 Design Achievement
January 1, 2025 - December 21, 2025NLBI Instructor’s Guide
January 1, 2025 - December 21, 2025Graphic Design
January 1, 2024 - December 21, 2025Computer Networking- Digital Network Security
January 1, 2024 - December 21, 2025Computer Training Completion
January 1, 2022 - December 21, 2025Industry Experience
Professional Services, Retail, Media & Entertainment, Education
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