Julien Cote

Lead UX, accessibility and UI strategy for public and private sector clients. Own end-to-end UX delivery from discovery and research through user journeys, wireframes, prototyping, testing, and front-end-ready design. Design accessible, scalable UI systems aligned with WCAG, and run accessibility audits using WCAG criteria, assistive technologies, and automated tooling. Integrate AI into UX workflows (e.g., chatbots, automated insights, accessibility tooling), working closely with developers on agile delivery and traceability from research to implementation. Manage delivery via Azure DevOps and collaborate in tools such as Jira, Confluence, GitHub, and Figma/Adobe XD; also support front-end collaboration using HTML/CSS/JavaScript and React.

Consulted across NHS, government bodies, charities and enterprises. Led user research and service design strategy, facilitating discovery workshops, stakeholder interviews, usability testing, and accessibility review/remediation planning. Produced user stories, personas, journey maps, service blueprints, wireframes, prototypes, and high-fidelity UI designs, with a strong focus on improving usability and compliance for high-impact public services. Ensured alignment with client design systems and accessibility standards and partnered with multidisciplinary teams to deliver measurable UX outcomes.

Partnered on roadmaps and milestone planning to align UX improvements with business objectives, enhancing the Jellybooks e-reader experience. Delivered impactful front-end improvements and accessibility enhancements for interactive web platforms. Crafted user-centered solutions including user stories, user maps, process flows, wireframes, prototypes, mockups, and proofs of concept, using insights from UX/UI requirements and workshops. Conducted usability and A/B testing to validate design decisions and increase engagement, collaborating closely with back-end developers to streamline workflows and support timely delivery.