I'm Joshua Templeman, a motivated, detail-oriented professional with over seven years of leadership experience in fast-paced hospitality environments, including McDonald's and Caffè Nero. I thrive on team management, operational oversight, and delivering outstanding customer service, with a calm, proactive approach to problem-solving and a knack for using digital systems to keep operations running smoothly. I'm also excited to have recently completed a Design Honours degree in Graphic Design and Illustration at Ulster University, and I bring a blend of creative and administrative skills to new opportunities. I'm eager to apply transferable skills in organization, stakeholder communication, and process design in dynamic professional settings, and I'm comfortable producing clear written communications and structured procedures using industry-standard tools like Adobe Creative Suite.

Joshua Templeman

I'm Joshua Templeman, a motivated, detail-oriented professional with over seven years of leadership experience in fast-paced hospitality environments, including McDonald's and Caffè Nero. I thrive on team management, operational oversight, and delivering outstanding customer service, with a calm, proactive approach to problem-solving and a knack for using digital systems to keep operations running smoothly. I'm also excited to have recently completed a Design Honours degree in Graphic Design and Illustration at Ulster University, and I bring a blend of creative and administrative skills to new opportunities. I'm eager to apply transferable skills in organization, stakeholder communication, and process design in dynamic professional settings, and I'm comfortable producing clear written communications and structured procedures using industry-standard tools like Adobe Creative Suite.

Available to hire

I’m Joshua Templeman, a motivated, detail-oriented professional with over seven years of leadership experience in fast-paced hospitality environments, including McDonald’s and Caffè Nero. I thrive on team management, operational oversight, and delivering outstanding customer service, with a calm, proactive approach to problem-solving and a knack for using digital systems to keep operations running smoothly.

I’m also excited to have recently completed a Design Honours degree in Graphic Design and Illustration at Ulster University, and I bring a blend of creative and administrative skills to new opportunities. I’m eager to apply transferable skills in organization, stakeholder communication, and process design in dynamic professional settings, and I’m comfortable producing clear written communications and structured procedures using industry-standard tools like Adobe Creative Suite.

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Language

English
Fluent

Work Experience

Shift Manager at Caffè Nero
November 1, 2024 - Present
Delivered team briefs, coached staff, and maintained health & safety compliance. Logged tills, processed cash pulls, and completed stock orders using digital systems. Delivered high-quality customer service in fast-paced shifts, handled customer concerns calmly, and supported operational targets. Worked with store leadership to ensure smooth operations.
Area Leader at McDonald's
November 1, 2019 - November 1, 2024
Led floor operations during shifts, ensuring fast, consistent service and team coordination. Trained and supported new staff, maintaining high operational and customer service standards. Managed customer issues, monitored stock levels, and conducted regular health and safety checks. Used digital reporting and stock management tools to support shift targets and daily operations.

Education

Bachelor of Design with Honours (Graphic Design and Illustration) at Ulster University, Belfast
August 1, 2020 - June 1, 2024
A Level or equivalent in BTEC Digital Art and Photography at Belfast Metropolitan College, Belfast
August 1, 2018 - June 1, 2020
GCSEs: English (A), Maths (B), ICT (A), French (A), Art & Design (A), Biology (B), Geography (B), Physics (C), English Literature (B) at Wellington College Belfast, Belfast
August 1, 2012 - June 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Media & Entertainment, Professional Services, Education