Kiera Nicely

Maintained scheduling, inventory planning, operational reporting, and service standards while balancing competing priorities. Communicated operational updates and priorities between leadership and team members and resolved issues proactively to minimize disruption. Produced operational reports, documentation, and compliance records, and operated independently during leadership coverage periods. Supported onboarding and training for operational procedures, customer service standards, and company processes, using AI-assisted workflows to improve documentation and project organization.

Managed multiple concurrent client projects while balancing timelines, stakeholder feedback, deliverables, and changing priorities in a fully remote environment. Developed visual and written content to educate, engage, and inform target audiences across digital platforms. Monitored sales metrics, customer engagement, and marketplace analytics across e-commerce platforms to support planning and continuous improvement, and created multimedia assets and branded content while maintaining consistency across channels. Grew audience presence to 20,000+ followers in four months through strategic content planning and user-focused communication.

Achievement: Partnered directly with the CEO to lead the creative team through the end-to-end launch of a new brand website, coordinating designers, schedules, meetings, deliverables, feedback, and project follow-through from initial planning through final launch.