I am a dedicated and results-driven communication graduate with experience in client relations, customer service, and social media management. I have a proven ability to maintain professional engagement, handle client concerns efficiently, and ensure alignment with organizational standards and data protection policies. With a strong background in administrative and digital communication tasks, I am committed to contributing to a company’s growth through professionalism, adaptability, and consistent delivery of high-quality service.…

Kathrine Ann B. De Guzman

I am a dedicated and results-driven communication graduate with experience in client relations, customer service, and social media management. I have a proven ability to maintain professional engagement, handle client concerns efficiently, and ensure alignment with organizational standards and data protection policies. With a strong background in administrative and digital communication tasks, I am committed to contributing to a company’s growth through professionalism, adaptability, and consistent delivery of high-quality service.…

Available to hire

I am a dedicated and results-driven communication graduate with experience in client relations, customer service, and social media management. I have a proven ability to maintain professional engagement, handle client concerns efficiently, and ensure alignment with organizational standards and data protection policies. With a strong background in administrative and digital communication tasks, I am committed to contributing to a company’s growth through professionalism, adaptability, and consistent delivery of high-quality service.

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Work Experience

Account Associate at MOXY MANAGEMENT
December 1, 2024 - December 1, 2026
Maintains active, positive, and professional engagement through chat platforms, ensuring high satisfaction, retention, and brand consistency. Maintain confidentiality of client and company information. Ensure all communications comply with internal guidelines and data protection policies.
Social Media Manager, Executive Assistant at BE MADE
December 1, 2022 - December 1, 2024
Manages Emails including engagements and social media platforms. Book reservations and answer inquiries from clients. Address clients' concerns regarding services offered. Handles online payments for reservations.
Store Keeper & Customer Sales Representative at CARMEN Dubai Boutique
September 1, 2021 - April 1, 2022
Demonstrate and provide information on products/services. Resolved customer product complaints empathetically and professionally. Address customer and potential customer queries/inquiries effectively and efficiently in a complex, fast-paced and challenging environment.
Sales Promoter at TOTAL ADVERTISING LLC
February 1, 2021 - September 1, 2021
Demonstrate and provide information on promoted products/services. Identify interest and understand customer needs and requirements. Report on demonstration related information. Create a positive image and lead consumers to use the products.
Customer Service Representative at TELEPERFORMANCE
September 1, 2020 - December 1, 2020
Assist customers with troubleshooting steps over the phone and resolve customer complaints over the phone. Use telephones to reach out to customers and verify account information and assist with placement or cancellation of orders.

Education

Bachelor of Arts in Communication at University of the Cordilleras
January 1, 2022 - January 1, 2024

Qualifications

Add your qualifications or awards here.

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