Available to hire
I’m Kavitha Bellamkonda, a results-driven IT professional with 11+ years of experience, specializing in web development and ServiceNow administration. I design, develop, and maintain responsive, high-performing websites and web applications, with a strong focus on PHP, WordPress, API integrations, and performance optimization to drive user engagement and digital growth.
I thrive in collaborative, Agile environments and enjoy translating business needs into clean, maintainable code. Based in London and eligible to work in the UK, I bring hands-on experience with Docker, Linux, version control (Git/SVN), and cloud concepts to deliver scalable solutions that meet strategic goals.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Senior Web Developer at Emap part of Metropolis Group Limited
July 1, 2022 - PresentMaintained and supported 40+ WordPress websites, including custom theme and plugin development. Designed and developed various custom WordPress plugins tailored to unique client requirements. Implemented WooCommerce for a directory-driven website with integration to an in-house payment gateway. Optimized site performance and Core Web Vitals resulting in improved SEO scores and user experience. Collaborated with cross-functional teams in Agile environments using tools like Jira and Fresh Service. Proficient in Git and SVN for code versioning.
Senior System Analyst at Bharat Sanchar Nigam Limited
July 1, 2022 - July 10, 2025Developed Web applications using PHP, WAMP, JavaScript, JQuery, CSS, HTML, AJAX. Experience in Object-oriented analysis and design. Involved in client discussions, documenting user requirements and user manuals. Utilized procedures, stored procedures, triggers, cursors, functions for database operations. Identified and troubleshooted website issues. Developed end to end workflows for process management. Created graphical dashboards using JavaScript libraries for monitoring and reporting. Managed integrations with 3rd party applications and payment gateways using Restful API.
ServiceNow Admin/ Developer at Infosys Limited
December 31, 2017 - July 10, 2025Set up and maintained ServiceNow instance including creation of users, roles, groups. Resolved incidents, problems, and requests. Worked on change requests and amendments. Managed import sets and data loading. Customized forms and lists for Service request, Incident, Problem and Change Request tables as per client requirements. Developed business rules, client scripts, UI policies, inbound/outbound actions, script includes to support workflows. Developed customized workflows, notifications, scheduled jobs and reports. Configured SLA workflows and worked on Event Management. Extensive scripting in JavaScript, Web UI technologies (HTML, CSS), web services (REST/SOAP), and integration with mid servers and 3rd party applications.
Senior Web Developer at Emap part of Metropolis Group Limited
July 1, 2022 - PresentMaintained and supported 40+ WordPress websites, including custom theme and plugin development. Designed and developed various custom WordPress plugins tailored to unique client requirements. Implemented WooCommerce for a directory-driven website, integrating with an in-house payment gateway. Optimized site performance and Core Web Vitals, resulting in improved SEO scores and user experience. Collaborated with cross-functional teams in Agile environments using tools like Jira and Fresh Service. Proficient in Git and SVN for code versioning.
Senior System Analyst at Bharat Sanchar Nigam Limited
July 1, 2022 - July 10, 2025Developed Web applications using PHP, WAMP technologies, JavaScript, JQuery, CSS, HTML, AJAX. Experience in Object oriented analysis and design. Involved in client discussions, documenting user requirements and user manuals. Excellent database skills using procedures, stored procedures, triggers, cursors, functions for database operations. Identified and troubleshot website issues. Developed end to end workflows for process management. Developed graphical dashboards using JavaScript libraries for monitoring and reporting. Worked on integrations with 3rd party applications and payment gateways using Restful API.
ServiceNow Admin/ Developer at Infosys Limited
December 31, 2017 - July 10, 2025Set up and maintenance of ServiceNow instance. Creation of users, roles, groups. Resolved incidents, problem, requests and worked on change requests and amendments. Worked with import sets and Loading Data. Customized forms and lists of Service request, Incident, Problem and Change Request tables as per client requirements. Developed business rules using JavaScript to configure validations and actions to support workflows. Worked on Server side scripts, Business Rules, UI policies, client scripts, inbound actions, outbound actions, script includes to achieve business requirements in ServiceNow. Developed customized workflows, notifications, scheduled jobs and reports. Configured SLA workflow for advanced SLA configuration. Worked on Event Management. Troubleshooting and Debugging. Solid hands on experience in javascript, ServiceNow scripting Web UI technologies (HTML, CSS), webservices (REST/SOAP), integration with mid servers and 3rd party applications.
Senior WordPress Developer at Emap part of Metropolis Group Limited
July 1, 2022 - PresentSupported 40+ brands with robust backend solutions, improving load times, stability, and scalability. Implemented custom WordPress plugins to handle complex business logic, developed WooCommerce payment processing solutions (Stripe, PayPal) and built modules for secure interaction with internal payment gateways via API. Integrated RESTful APIs and Direct Post methods to connect with external data sources. Worked with Google services (Recaptcha, Google Ads, Google Analytics) and tracking plugins (Google Tag Manager, Howuku). Optimized Core Web Vitals and SEO. Collaborated in Agile environments using Jira and Fresh Service. Familiar with Gutenberg blocks and custom block creation. Proficient in Git and SVN, Docker containers, and Linux environments.
Senior System Analyst at Bharat Sanchar Nigam Limited
April 1, 2018 - July 1, 2022Developed web applications using PHP, WAMP technologies, JavaScript, jQuery, CSS, HTML, and AJAX. Performed object-oriented analysis and design, gathered and documented user requirements, and authored user manuals. Managed database operations with procedures, triggers, and functions. Identified and troubleshooted website issues and developed end-to-end workflows for process management. Built graphical dashboards with JavaScript libraries for monitoring and reporting. Led integrations with third-party applications and payment gateways via RESTful APIs.
ServiceNow Admin/ Developer at Infosys Limited
January 1, 2015 - December 31, 2017Set up and maintained ServiceNow instances, created users, roles, and groups. Resolved incidents, problems, and requests; handled change requests; worked with import sets and data loading. Customized ServiceNow forms and lists for Incident, Problem, Change Request, and Service Request tables. Implemented business rules, server-side scripts, UI policies, client scripts, inbound/outbound actions, and script includes to support workflows. Developed customized workflows, notifications, scheduled jobs, and reports. Configured SLA workflows, event management, and overall troubleshooting and debugging. Proficient in JavaScript and web UI technologies, REST/SOAP web services, and mid-servers integrations.
Education
Bachelor of Technology at Rajiv Gandhi University of Knowledge Technologies
January 1, 2010 - December 31, 2014Pre University Course at Rajiv Gandhi University of Knowledge Technologies
January 1, 2008 - December 31, 2010Secondary School Education at ZPP High School
January 1, 2003 - December 31, 2008Bachelor of Technology at Rajiv Gandhi University of Knowledge Technologies
January 1, 2010 - December 31, 2014Pre University Course at Rajiv Gandhi University of Knowledge Technologies
January 1, 2008 - December 31, 2010Secondary School Education at ZPP High School
January 1, 2003 - December 31, 2008Bachelor of Technology at Rajiv Gandhi University of Knowledge Technologies
January 1, 2010 - January 1, 2014Pre University Course at Rajiv Gandhi University of Knowledge Technologies
January 1, 2008 - January 1, 2010Secondary School Education at ZPP High School
January 1, 2003 - January 1, 2008Bachelor of Technology in Electronics and Communications Engineering at Rajiv Gandhi University of Knowledge Technologies
January 1, 2010 - December 31, 2014Pre University Course at Rajiv Gandhi University of Knowledge Technologies
January 1, 2008 - December 31, 2010Secondary School Education at ZPP High School
January 1, 2003 - December 31, 2008Qualifications
ITIL v4 Certified
January 11, 2030 - July 10, 2025Certified ServiceNow Administrator
January 11, 2030 - July 10, 2025Certified ServiceNow Implementation Specialist
January 11, 2030 - July 10, 2025ITIL v4 Certified
January 1, 0001 - July 10, 2025Certified ServiceNow Administrator
January 1, 0001 - July 10, 2025Certified ServiceNow Implementation Specialist(Internal)
January 1, 0001 - July 10, 2025ITIL v4 Certified
January 11, 2030 - January 12, 2026Certified ServiceNow Administrator
January 11, 2030 - January 12, 2026Certified ServiceNow Implementation Specialist(Internal)
January 11, 2030 - January 12, 2026ITIL v4 Certified
January 11, 2030 - February 27, 2026Certified ServiceNow Administrator
January 11, 2030 - February 27, 2026Certified ServiceNow Implementation Specialist (Internal)
January 11, 2030 - February 27, 2026Industry Experience
Telecommunications, Software & Internet, Government, Professional Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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