Assistant Store Manager at Lowe's Home Improvement

Executing corporate, regional and district merchandising directives; communicating district information to a 13-person team; maintaining service levels and planogram resets; setting weekly regional plans; building/fixing fixtures; conducting data research and cross-merchandising; creating action plans to meet short- and long-term goals; analyzing metrics to capture missed sales; promoting safety and incident tracking; signing outbound deliveries and ensuring manifest accuracy; assigning daily duties and ensuring store-wide execution; supporting asset protection; educating peers; fostering training and continuous improvement; managing labor hours and payroll in SSA absence; interviewing hourly staff; enforcing policies and corrective actions; completing work orders.

Merchandising Assistant Store Manager at Lowe's Home Improvement

Delivering customer service and cross-selling; de-escalating issues; supporting corporate policies and objectives; managing 10-30 employees with payroll for up to 100; delegating tasks per safety, hazmat procedures and regulations; overseeing a $65M business with focus on profit margins and WTD/QTD sales; forming action plans to address underperformance; cross-merchandising to maximize profitability; leading daily staff meetings; interviewing and succession planning; analyzing sales trends; conducting inventory tracking and applying best practices.

Store Project Coach at Walmart

Liaised between third-party construction contractors and store leadership; translated remodel needs into actionable plans; managed a blended team of interim staff and contractors; oversaw budgeting for fixtures/procurement; ensured on-budget purchasing of updated fixtures, shelving and signage; validated outbound loads and proper hazmat disposal.

Front End Store Coach/Operations at Walmart

Managed 20+ employees and 3 department supervisors; oversaw day-to-day operations, merchandising and modular sets; drove customer service excellence; engaged and trained associates; recruited and developed talent; tracked metrics and reinforced best practices; managed scheduling and payroll; upheld safety standards and a culture of winning.

Water Spider at Amazon DSP

Prepare supplies to satisfy need; coordinate shipping sorts; continually delegate tasks to 4-10 employees; monitor production levels with Process Assistant; manage 20+ employees; assist in stand-up meetings; uphold safety guidelines and ensure continuity of production.

Utilization Management Representative at Anthem, Inc.

High-volume inbound medical intake; verify benefits and pre-certification requirements; cross-reference tools to determine need for medical review; completed CARES training; QA performance around 96%.

MSCC Tier I at Kaiser Permanente

Advanced use of Microsoft Office and application management; processing premium payments; HIPAA compliance; filing formal grievances; accurate benefit quotes; high QA performance.