Available to hire
Hi, I’m Kristen Marie Dela Cruz. I have a diverse background in customer service and Job recruitment, where I’ve honed my skills in communication and problem-solving. I pride myself on my ability to connect with people and understand their needs, ensuring that I provide the best possible service.
With a degree in Business Administration specializing in Marketing Management, I have a strong foundation in business principles. I am passionate about supporting clients and candidates throughout the recruitment process, making it a positive experience for everyone involved.
Language
English
Advanced
Work Experience
Customer Service Representative - Billing Account Specialist at Concentrix Philippines
January 1, 2015 - January 1, 2019Responded to incoming calls and assisted customers with billing questions and concerns. Assisted customers in updating account information and resolving discrepancies. Identified and resolved customer issues efficiently, escalating complex problems to appropriate departments as needed. Communicated effectively with customers, ensuring they understood their billing and account information.
Freelance Job Recruiter - External Recruiter Partner at Concentrix Philippines
January 1, 2019 - January 1, 2025Collaborated with hiring managers to understand job requirements, responsibilities, and qualifications needed for open positions. Utilized various methods to attract candidates, including job postings, social media, networking, and recruitment strategies. Provided clients with a shortlist of qualified candidates and maintained regular communication with candidates throughout the hiring process, adhering to legal standards and company policies.
Education
Bachelor of Science in Business Administration - Marketing Management at Araullo University
January 11, 2030 - January 1, 2013Qualifications
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