Kiera Nicely

Maintained scheduling, inventory planning, operational reporting, and service standards while balancing competing priorities. Communicated operational updates and priorities between leadership and team members, proactively resolving issues to minimize disruption. Produced operational reports, documentation, and compliance records, operating independently during leadership coverage periods. Supported onboarding and training on operational procedures, customer service standards, and company processes, using AI-assisted workflows to improve documentation and project organization.

Managed multiple concurrent client projects in a fully remote environment, balancing timelines, stakeholder feedback, deliverables, and shifting priorities. Developed visual and written content to educate, engage, and inform target audiences across digital platforms. Monitored sales metrics, customer engagement, and marketplace analytics to support planning and continuous improvement, while creating multimedia assets, presentations, and branded content with consistent channel messaging. Helped grow audience presence to 20,000+ followers within four months through strategic content planning and user-focused communication.

Coordinated project schedules, tracked deliverables, managed production workflows, and maintained visibility on deadlines, priorities, and timely handoffs. Coordinated stakeholder communication, meetings, project updates, and follow-up actions across internal and external teams. Improved workflow organization through clearer systems, documentation, and process support, while supporting marketing and operational initiatives in a fast-paced, entrepreneurial environment.