KM

About

  • 9 years' experience
  • Joined November 2026

Languages

  • EnglishFluent
  • HindiFluent
  • Marathi (Marāṭhī)Fluent

Industry experience

  • Financial Services
  • Retail
  • Consumer Goods
  • Software & Internet

Work experience· 6 roles

CRM & Marketing Manager · DeliverooMay 2026 – Present · 7 mos

Owned end-to-end CRM and lifecycle campaigns for Deliveroo UAE, including strategy, segmentation, copy, build, QA, launch and reporting across email, push, in-app and WhatsApp. Led a multi-phase partner brand campaign that improved orders week over week and conversion across multiple weeks. Built automated lifecycle journeys in Braze for new, active and lapsed customers using behavioural segments, and ran A/B tests on messaging, offers, timing and channel mix with reporting in Looker, Snowflake and GA4. Co-built the quarterly marketing roadmap with Commercial, Partnerships, Creative and Data teams.

Senior Content & Growth Marketing Manager · UpstoxApr 2024 – Nov 2025 · 1 yr 8 mos

Led content strategy and SEO for a leading consumer app, producing market news, explainers, newsletters, web stories, product pages and FAQs. Drove 1M+ organic Google Discover views and grew organic traffic by 27% within four months. Improved onboarding flows and landing/product pages with Product and Design, increasing engagement and reducing bounce rate. Built automated lifecycle journeys for onboarding, activation, retention and win-back across 100,000+ users, shaping a trustworthy brand voice for complex financial topics and improving open/click rates through A/B testing.

Marketing Manager · ICICI SecuritiesApr 2022 – Apr 2024 · 2 yrs 1 mo

Ran end-to-end campaigns and product marketing for accounts, investments and trading products, integrating CRM automation with acquisition funnels to improve conversion to activation. Wrote and published home pages, product pages, landing pages and FAQs aligned to brand and regulatory standards. Conducted content audits and SEO updates to keep pages accurate and discoverable, managed campaign budgets and briefs, and supported events and partner activations.

Senior Content Writer & Email Marketing Strategist · eDASDec 2020 – Mar 2022 · 1 yr 4 mos
Content Writer, Digital Marketing · AccentureAug 2019 – Nov 2020 · 1 yr 4 mos
Team Leader · WiproJun 2017 – Aug 2019 · 2 yrs 3 mos

Education

MBA in Media Management · Indian Institute of Business Management Delhi2030 – 2026
Bachelor of Mass Media (Advertising & Marketing) · University of Mumbai2030 – 2026

Certifications and awards

First-Line Manager (FLM) Certification2030 – 2026

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