Search Engine Rater at Telus International

Evaluated AI-generated responses to user queries using the RaterHub platform, ensuring accuracy and relevance. Assessed response quality by identifying safety issues and factual inaccuracies. Provided comparative analysis among multiple AI responses to optimize user experience. Maintained consistent quality standards while working independently in a remote environment.

Virtual Medical Scribe at iScribeHealth

Transcribed patient encounters from audio recordings into comprehensive medical records using Athena EMR. Ensured documentation compliance with health insurance requirements and medical coding standards. Processed high-volume patient data while maintaining HIPAA compliance and accuracy standards. Collaborated with healthcare providers to create complete and accurate visit documentation.

Pharmacy Technician at Physicians' Park Pharmacy & Walgreens

Managed patient prescription processing, insurance verification, and medication dispensing. Conducted daily inventory management including stock monitoring and automated ordering systems. Trained new pharmacy technicians on procedures, software systems, and customer service protocols. Resolved complex insurance issues through direct communication with providers and insurance companies. Maintained accurate medication records and ensured compliance with pharmacy regulations.

Procurement and Inventory Assistant at Three Rivers Community College

Managed comprehensive asset tracking system using Excel spreadsheets and Access databases. Developed and maintained inventory databases for campus equipment across multiple departments. Conducted annual physical inventory audits, identifying discrepancies and updating records. Created detailed reports on missing assets and database inconsistencies for administrative review. Implemented systematic labeling and tracking procedures for new equipment acquisitions.

AI Content & Data Quality Evaluator at TELUS Digital

Evaluate AI-generated content for accuracy, relevance, and safety using structured guidelines. Perform comparative analysis between multiple system outputs to identify optimal responses. Identify edge cases, factual inconsistencies, and quality risks. Maintain high consistency and documentation quality in an asynchronous environment.

Virtual Medical Scribe at iScribeHealth

Produced accurate clinical documentation from recorded patient encounters. Ensured compliance with healthcare documentation and HIPAA standards. Transformed unstructured audio data into standardized medical records.

Pharmacy Technician at Physicians’ Park Pharmacy & Walgreens

Managed prescription data, insurance verification, and inventory systems. Resolved data discrepancies and supported regulatory compliance. Trained new staff on workflows and documentation standards.