Available to hire
I am an engaging and solution-focused Learning & Development professional with 20+ years’ experience in instructional design, curriculum management, digital learning, stakeholder engagement, and capability development. I am skilled at transforming complex information into practical, engaging learning experiences that build capability and drive performance.
I am recognised for strong relationship management, impactful communication, and a human-centred design approach. I thrive on partnering with stakeholders to deliver practical learning that aligns with business goals and drives measurable improvements.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Work Experience
Training Manager – Cross-Asset Trading and Risk Suite at FIS (contractor)
November 1, 2025 - PresentManage training deliverables with a focus on timely delivery, quality and alignment with commercial goals. Partner Sales: created multimedia materials to accelerate Partner onboarding. Stakeholder Management: primary contact for Directors, VPs and Senior Leadership, translating business needs into actionable project plans and ensuring alignment across all parties.
Specialist Designer - Learning and Development at FIS (contractor)
February 1, 2025 - November 1, 2025Training needs analysis using ADDIE framework. Stakeholder engagement including interviews with business Heads, analysts, system developers and technical staff to gather requirements.
Personal Skills Designer - Learning & Development at Lloyds Banking Group (contractor)
January 1, 2024 - February 1, 2025Training needs analysis, learning design, stakeholder engagement, relationship management, marketing and evaluation to design material to support the goal of becoming a skills-based organisation. Skill-based learning design covering skills such as critical thinking, customer centricity, continuous learning and innovative thinking.
Learning and Development - Personal Skills Designer at Lloyds Banking Group (contractor)
January 1, 2024 - February 1, 2025Training needs analysis, learning design, stakeholder engagement, relationship management, marketing and evaluation to design material supporting the goal of becoming a skills-based organisation. Skill-based learning design covering critical thinking, customer centricity, continuous learning and innovative thinking.
Curriculum Management Lead at Lloyds Banking Group (contractor)
November 1, 2020 - December 1, 2023Curriculum management of 5 learning induction and upskill programmes, including design plan management, learning project delivery and stakeholder engagement. Learning project management across multiple business units. Curriculum design including training paths, sequencing and content; creation and development of training materials aligned to business objectives; data-driven evaluation of impact.
Curriculum Learning Designer at Lloyds Banking Group (contractor)
August 1, 2018 - October 1, 2020Utilised learning technology to enhance accessibility of learning materials; collaborated to ensure alignment of learning needs to organisational strategy; stayed up to date with industry trends and best practice; user experience design; designed learning material to be user-friendly, intuitive, and engaging.
Programme Designer at Lloyds Banking Group (contractor)
October 1, 2014 - July 1, 2018Instructional design creation. I designed and developed learning to meet the specific functional needs of the business.
Learning and Development - Programme Designer at Lloyds Banking Group (contractor)
October 1, 2014 - July 1, 2018Instructional design creation; designed and developed learning to meet the functional needs of the business.
Contract Trainer at PPI – Barclays (contractor)
March 1, 2014 - September 1, 2014Delivered induction and process training in various formats (F2F, webinars, coaching) to multiple cohorts of new-to-business colleagues.
Owner / Sole Trader at Memory Boutique & Blossom Boutique (and Childminder)
May 1, 2012 - February 1, 2014Sole trader ecommerce venture specialising in personalised gifts; designed and developed website for promotion and sales.
Sole Trader - Owner of Memory & Blossom Boutique (and Childminder)
May 1, 2012 - February 1, 2014Set up and managed a profit-making ecommerce business specialising in innovative personalised bespoke gifts. Designed and developed website for the promotion and sales of goods and services.
Sole Trader - Memory Boutique & Blossom Boutique (and Childminder)
May 1, 2012 - February 1, 2014Set up and managed an ecommerce business promoting personalised gifts; designed and developed website for promotion and sales.
Regional Training Manager, Telephone Banking, Learning and Development at Lloyds Banking Group
June 1, 2008 - May 1, 2012Led a team of 13 Trainers across 3 regional contact centres; Led centrally initiated Learning and Development projects and implementation across 8 national contact centres.
Regional Training Manager, Telephone Banking, L&D at Lloyds Banking Group
June 1, 2008 - May 1, 2012Led a team of 13 Trainers across 3 regional contact centres; led L&D projects across 8 national contact centres; contributed to merger integration through shared training solutions.
Training & Evaluation Manager, Telephone Banking, Learning and Development at LloydsTSB
September 1, 2007 - June 1, 2008Managed the development of the Trainer population across South Wales and West Midlands region (total 25 trainers across 4 sites) through accredited development program, the Learning Professional Academy. Fully reviewed and improved the capability of Trainers through workshops and assessment centre style development days.
Training & Evaluation Manager, Telephone Banking, L&D at LloydsTSB
September 1, 2007 - June 1, 2008Managed the development of Trainers across South Wales and West Midlands via the Learning Professional Academy; implemented capability improvements through workshops and assessment-centre style development days.
Training Demand Manager, Telephone Banking, Learning and Development at LloydsTSB
December 1, 2006 - August 1, 2007Managed training demand across Telephone Banking (8 national centres) providing detailed forecasts and overview of all projects and BAU demand against training resource and people / training time availability, tracking actual impacts against forecast. Designed, implemented and evaluated transformational change training 'Delivering 1 Voice (D1V)', involving the multi-skilling of Telephone Banking colleagues to deal with Personal Banking, Cards and Internet Banking service and sales queries.
Training Demand Manager, Telephone Banking, L&D at LloydsTSB
December 1, 2006 - August 1, 2007Managed training demand across Telephone Banking; forecasted projects and BAU demand; designed, implemented and evaluated transformational change training Delivering 1 Voice (D1V).
People Development Manager, Telephone Banking, Learning and Development at LloydsTSB
January 1, 2005 - December 1, 2006Implemented processes to enable full sign off and agreement to all training initiatives by Lloyds TSB Risk and Compliance function. Successfully designed, delivered and embedded a new customer verification and registration policy and process across all centres, fully supporting design, roll out and delivery.
People Development Manager, Telephone Banking, L&D at LloydsTSB
January 1, 2005 - December 1, 2006Enabled risk and compliance sign-off for training initiatives; designed, delivered and embedded a new customer verification and registration policy across all centres.
Trainer at University for LloydsTSB, UK and Offshore Contact Centre (Mumbai, India)
March 1, 2002 - December 1, 2004Designed and delivered range of face-to-face training courses; end-to-end responsibility for the 6-week Coaching & Development (CAD) training program.
Trainer, University for LloydsTSB, UK and Offshore Contact Centre (Mumbai, India) at LloydsTSB
January 1, 2002 - December 1, 2004Designed and delivered face-to-face training; end-to-end responsibility for the 6-week Coaching & Development (CAD) program, training ~2,000 staff; included live coaching on the floor.
Education
NVQ Level 3 Direct Training and Support at City & Guilds
January 11, 2030 - December 12, 2025CIPD Level 3 Foundation - Certificate in Learning and Development at CIPD
January 11, 2030 - December 12, 2025City and Guilds NVQ Level 3 – Direct Training and Support at City & Guilds
January 11, 2030 - December 12, 2025CIPD Level 3 Foundation - Certificate in Learning and Development at CIPD
January 11, 2030 - December 12, 2025Qualifications
Training Qualification - Level 3 Direct Training and Support
January 11, 2030 - December 12, 2025City and Guilds NVQ Level 3 – Direct Training and Support
January 11, 2030 - December 12, 2025CIPD Level 3 Foundation - Certificate in Learning and Development
January 11, 2030 - December 12, 2025Training Qualification - Level 3 Direct Training and Support
January 11, 2030 - December 12, 2025Training Qualification - Level 3 Direct Training and Support
January 11, 2030 - December 12, 2025City and Guilds NVQ Level 3 – Direct Training and Support
January 11, 2030 - December 12, 2025CIPD Level 3 Foundation - Certificate in Learning and Development
January 11, 2030 - December 12, 2025Training Qualification - Level 3 Direct Training and Support
January 11, 2030 - December 12, 2025City and Guilds NVQ Level 3 – Direct Training and Support
January 11, 2030 - December 19, 2025CIPD Level 3 Foundation - Certificate in Learning and Development
January 11, 2030 - December 19, 2025Training Qualification - Level 3 Direct Training and Support
January 11, 2030 - December 19, 2025Industry Experience
Financial Services, Education, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
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