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I am Karishma Chandok, a customer resolution specialist with over 7 years of experience in travel and SaaS onboarding. I excel at proactive support, empathetic communication, and streamlined processes, delivering high customer satisfaction while driving efficiency across cross-functional teams. I enjoy turning complex problems into clear, user-friendly solutions and building knowledge bases and demos that empower customers and colleagues alike. I thrive in fast-paced remote environments, lead onboarding for new clients, and continuously learn through feedback and collaboration. I'm fluent in English and Hindi, with intermediate German, and I bring a collaborative, solution-oriented mindset to every travel and tech support challenge.…I am Karishma Chandok, a customer resolution specialist with over 7 years of experience in travel and SaaS onboarding. I excel at proactive support, empathetic communication, and streamlined processes, delivering high customer satisfaction while driving efficiency across cross-functional teams. I enjoy turning complex problems into clear, user-friendly solutions and building knowledge bases and demos that empower customers and colleagues alike. I thrive in fast-paced remote environments, lead onboarding for new clients, and continuously learn through feedback and collaboration. I'm fluent in English and Hindi, with intermediate German, and I bring a collaborative, solution-oriented mindset to every travel and tech support challenge.

Karishma Chandok

Content Producer, Content Creator, Instructional Designer, +2

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I am Karishma Chandok, a customer resolution specialist with over 7 years of experience in travel and SaaS onboarding. I excel at proactive support, empathetic communication, and streamlined processes, delivering high customer satisfaction while driving efficiency across cross-functional teams. I enjoy turning complex problems into clear, user-friendly solutions and building knowledge bases and demos that empower customers and colleagues alike. I thrive in fast-paced remote environments, lead onboarding for new clients, and continuously learn through feedback and collaboration. I'm fluent in English and Hindi, with intermediate German, and I bring a collaborative, solution-oriented mindset to every travel and tech support challenge.…I am Karishma Chandok, a customer resolution specialist with over 7 years of experience in travel and SaaS onboarding. I excel at proactive support, empathetic communication, and streamlined processes, delivering high customer satisfaction while driving efficiency across cross-functional teams. I enjoy turning complex problems into clear, user-friendly solutions and building knowledge bases and demos that empower customers and colleagues alike. I thrive in fast-paced remote environments, lead onboarding for new clients, and continuously learn through feedback and collaboration. I'm fluent in English and Hindi, with intermediate German, and I bring a collaborative, solution-oriented mindset to every travel and tech support challenge.

Available to hire

I am Karishma Chandok, a customer resolution specialist with over 7 years of experience in travel and SaaS onboarding. I excel at proactive support, empathetic communication, and streamlined processes, delivering high customer satisfaction while driving efficiency across cross-functional teams. I enjoy turning complex problems into clear, user-friendly solutions and building knowledge bases and demos that empower customers and colleagues alike.

I thrive in fast-paced remote environments, lead onboarding for new clients, and continuously learn through feedback and collaboration. I’m fluent in English and Hindi, with intermediate German, and I bring a collaborative, solution-oriented mindset to every travel and tech support challenge.

Language

English

Fluent

Hindi

Fluent

German

Advanced

Work Experience

Customer Support Specialist at Tilla Technologies

May 1, 2025 - October 30, 2025

Supported SaaS travel solutions; managed flight-related inquiries; utilized Amadeus and other GDS tools for seamless flight management; audited and streamlined support workflows; facilitated cross-functional coordination; onboarding.

Customer Care Specialist at Jewels Airport Transfers Ltd

June 1, 2024 - June 1, 2024

Provided end-to-end customer care for travel-related services, handling flight inquiries, bookings, cancellations, and schedule changes. Led escalation management, onboarding, and creation of knowledge resources to improve team efficiency.

Process Associate at IGT Solutions

July 1, 2018 - July 1, 2018

Resolved travel-related escalations, managed crisis communications, and supported customers with complex inquiries. Streamlined support workflows and collaborated cross-functionally to improve response times and issue resolution.