Karishma Chandok
I am Karishma Chandok, a customer resolution specialist with over 7 years of experience in travel and SaaS onboarding.
About
I am Karishma Chandok, a customer resolution specialist with over 7 years of experience in travel and SaaS onboarding. I excel at proactive support, empathetic communication, and streamlined processes, delivering high customer satisfaction while driving efficiency across cross-functional teams. I enjoy turning complex problems into clear, user-friendly solutions and building knowledge bases and demos that empower customers and colleagues alike.
I thrive in fast-paced remote environments, lead onboarding for new clients, and continuously learn through feedback and collaboration. I’m fluent in English and Hindi, with intermediate German, and I bring a collaborative, solution-oriented mindset to every travel and tech support challenge.
- Joined October 2025
Languages
- EnglishFluent
- HindiFluent
- GermanAdvanced
Industry experience
- Travel & Hospitality
- Professional Services
- Media & Entertainment
Work experience
Supported SaaS travel solutions; managed flight-related inquiries; utilized Amadeus and other GDS tools for seamless flight management; audited and streamlined support workflows; facilitated cross-functional coordination; onboarding.
Provided end-to-end customer care for travel-related services, handling flight inquiries, bookings, cancellations, and schedule changes. Led escalation management, onboarding, and creation of knowledge resources to improve team efficiency.
Resolved travel-related escalations, managed crisis communications, and supported customers with complex inquiries. Streamlined support workflows and collaborated cross-functionally to improve response times and issue resolution.
Education
Certifications and awards· 5
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