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I’m an HR & L&D specialist with hands-on experience in high-volume, operational recruitment, onboarding, and designing training programs that actually improve day-to-day performance. I’ve built end-to-end processes from scratch—whether it’s screening pipelines without an ATS or structured onboarding journeys that reduce turnover—and I enjoy making everything clear, measurable, and easy for new people to follow. My background spans e-commerce, TV production, events, and the NGO sector, so I’m comfortable working across fast-moving environments and collaborating with multiple stakeholders. I deliver onboarding and training in both Polish and English, combining strong communication with practical learning design, and I also support employer branding through recruitment content, events, and documentation.…I’m an HR & L&D specialist with hands-on experience in high-volume, operational recruitment, onboarding, and designing training programs that actually improve day-to-day performance. I’ve built end-to-end processes from scratch—whether it’s screening pipelines without an ATS or structured onboarding journeys that reduce turnover—and I enjoy making everything clear, measurable, and easy for new people to follow. My background spans e-commerce, TV production, events, and the NGO sector, so I’m comfortable working across fast-moving environments and collaborating with multiple stakeholders. I deliver onboarding and training in both Polish and English, combining strong communication with practical learning design, and I also support employer branding through recruitment content, events, and documentation.

Karolina Ustaszewska

Project Manager, Online Trainer, Instructional Designer

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I’m an HR & L&D specialist with hands-on experience in high-volume, operational recruitment, onboarding, and designing training programs that actually improve day-to-day performance. I’ve built end-to-end processes from scratch—whether it’s screening pipelines without an ATS or structured onboarding journeys that reduce turnover—and I enjoy making everything clear, measurable, and easy for new people to follow. My background spans e-commerce, TV production, events, and the NGO sector, so I’m comfortable working across fast-moving environments and collaborating with multiple stakeholders. I deliver onboarding and training in both Polish and English, combining strong communication with practical learning design, and I also support employer branding through recruitment content, events, and documentation.…I’m an HR & L&D specialist with hands-on experience in high-volume, operational recruitment, onboarding, and designing training programs that actually improve day-to-day performance. I’ve built end-to-end processes from scratch—whether it’s screening pipelines without an ATS or structured onboarding journeys that reduce turnover—and I enjoy making everything clear, measurable, and easy for new people to follow. My background spans e-commerce, TV production, events, and the NGO sector, so I’m comfortable working across fast-moving environments and collaborating with multiple stakeholders. I deliver onboarding and training in both Polish and English, combining strong communication with practical learning design, and I also support employer branding through recruitment content, events, and documentation.

Available to hire

I’m an HR & L&D specialist with hands-on experience in high-volume, operational recruitment, onboarding, and designing training programs that actually improve day-to-day performance. I’ve built end-to-end processes from scratch—whether it’s screening pipelines without an ATS or structured onboarding journeys that reduce turnover—and I enjoy making everything clear, measurable, and easy for new people to follow.

My background spans e-commerce, TV production, events, and the NGO sector, so I’m comfortable working across fast-moving environments and collaborating with multiple stakeholders. I deliver onboarding and training in both Polish and English, combining strong communication with practical learning design, and I also support employer branding through recruitment content, events, and documentation.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Beginner

Language

English

Fluent

Polish

Fluent

Work Experience

English Language Teacher

January 1, 2025 - Present

Delivered fully remote one-to-one and group English lessons (A1–C2) for approximately 40 regular clients per month. Conducted needs analysis, designed curricula, selected learning materials, and tracked progress aligned to each learner’s goals. Focused on consistent daily adult practice online, applying remote-training methodology similar to L&D.

Volunteer Recruitment & Training Coordinator at Stowarzyszenie Mali Bracia Ubogich (NGO)

January 1, 2024 - December 31, 2024

Recruited and onboarded about 10 new volunteers per month through screening interviews and first-day onboarding aligned with the organization’s mission. Designed and delivered around five training sessions and workshops monthly, including induction and skills-development. Coordinated two events per month (public and internal) supporting logistics and documentation.

Recruitment & Onboarding Specialist at Lite e-Commerce (Żabka JUSH)

January 1, 2022 - December 31, 2024

Owned high-volume operational recruitment for courier roles and Dark Store teams (about 20 new candidates per month; ~50 in pipeline). Built and ran recruitment without a dedicated ATS using a custom pipeline on Typeform, Airtable, Zapier, and Slack (application → screening → candidate communication). Onboarded about 20 people per month with induction materials, weekly onboarding sessions for 5–10 people, handover to operational teams, and support through adaptation. Reduced turnover by 25% within 6 months by redesigning onboarding. Managed recruitment content on the company website (Tilda) including job ads, pay rates, news, events, and newsletter; supported day-to-day HR administration and operations.

Event Manager — People & Events at Pantałyk

January 1, 2021 - December 31, 2022

Delivered about eight end-to-end events per year for clients including Google and Google for Startups (from concept to settlement). Ran employee-facing employer branding and engagement events for audiences including teams of 250, sales-department events, on-site workshops for employees’ children, and global internal gatherings. Supported technology conferences for 200+ attendees at client offices and assisted Google speakers at the Economic Forum in Karpacz. Produced onboarding swag and seasonal gifts; managed up to five concurrent projects with individual event budgets up to PLN 100,000.

Producer — Production Manager at TV Working (TV productions for Canal+, Max, Discovery)

January 1, 2018 - December 31, 2021

Managed production for five documentary series and films, including works such as “Agnieszka Radwańska. Anatomia zwycięstwa”, “Małyszomania. Kochaj i rzuć”, “Polowanie na Hitlera” and “Łowcy tajemnic Bałtyku”. On “Stocznia Gdańska. Wolność w oczach świata” acted as executive producer, post-production supervisor, and translator. Built and onboarded production crews and subcontractors, coordinated on-set and post-production teams, managed schedules, and collaborated daily with clients and TV networks to align organizational and project decisions.

Talent Acquisition & Client Relations Specialist at Plan Aktor Talent Agency

January 1, 2015 - January 1, 2018

Signed approximately 15 new talents per year and managed a roster of about 40 actors by representing the agency at festivals and drama-school showcases. Coordinated schedules and liaised with theatres, TV networks, and producers. Drafted, reviewed, and negotiated cooperation terms including contracts.