Casino Operations Manager at Experience Time Solutions Ltd

Overseeing day-to-day operations of the online casino and live casino product, ensuring gaming products run smoothly and efficiently. Maintains strong relationships with third-party suppliers and game providers. Negotiates and coordinates game provider deals, promotions, and the release of new or exclusive titles. Advises on product development and strategy, contributing insights to enhance casino performance and user experience. Leads casino activities and collaborates on planning and implementing product and platform improvements. Works with internal departments to ensure seamless alignment across customer touchpoints. Ensures regulatory compliance, keeping up to date with guidelines and licensing standards. Manages technical and game-related issues, coordinating with relevant teams to resolve them swiftly and maintain platform stability. Collaborates with UX and product teams to improve overall website usability and navigation, supporting a seamless player experience across devices.

Casino Technical Operations Manager at Experience Time Solutions Ltd

Provided expert technical support and troubleshooting, offering comprehensive solutions for internal teams and external stakeholders, while managing reporting and escalation processes efficiently. With the help of PowerBI and igaming tracker, analyzed key performance metrics, including game performance and revenue trends, to optimize operations and identify growth opportunities. Effectively communicated with suppliers to ensure business and operational requirements were met and understood. Acted as the main point of contact between design, developers, compliance, game providers, and technical teams, ensuring smooth operations of the entire casino product portfolio. Monitored regulatory changes across various jurisdictions and ensured all game content was updated accordingly. Managed a team of 2 to lead technical casino projects, focusing on market entries and technical initiatives. Managed operational and technical issues across 40+ B2B and B2C brands. Oversaw the delivery of complex t

Senior Gaming Coordinator at Betsson Group

Onboarded and trained six new hires while providing ongoing daily support. Planned and documented monthly roadmaps. Collaborated with Compliance to manage regulatory documentation. Supported integrations and market launches ensuring timely content delivery. Continued to build strong relationships with stakeholders. Optimized internal processes to improve efficiency. Represented the casino operations profession across various initiatives. Supported the Casino Operations Team in strategic and operational tasks. Maintained detailed documentation on Jira and contributed to team education. Performed regular analysis of casino game KPIs to inform content strategy and support campaigns, supplier discussions, and market expansion. Achievements: 36 new game provider integrations in a year. Successfully managed smooth rollouts into new regulated markets such as Romania, Denmark, Sweden and Estonia, Angola, Curaçao and Ontario.

Content Coordinator at Betsson Group

Casino QA staging and production environment ensuring smooth game releases from over 30 game providers. Game positioning in over 10 markets across non-regulated and regulated projects. Maintained strong relationships with game providers and aggregators. Assisted in designing new internal processes including internal and external parties. Escalated and tracked issues related to front-end, content, design, and back-end bugs. Planned and executed the monthly game roadmap. Led new provider integrations across all brands. Trained internal and new staff across multiple teams. Spearheaded projects aimed at optimizing central content operations. Main market focus - Sweden, Denmark, Italy, the Baltics, Germany, Latin America, Turkey. Additionally organized weekly Slot Tournaments and monthly Poker Tournaments for internal training and entertainment.