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I am a driven customer service and sales professional with over 15 years of experience delivering exceptional client and patient care in healthcare and insurance settings. I excel at building trusted relationships, managing high-volume communications, and navigating multiple systems to drive results. I thrive in remote and California-based environments and am adept at supporting teams and clients with empathy and efficiency. In roles as a licensed insurance agent and pharmacy technician, I've demonstrated HIPAA-compliant practices, meticulous record-keeping, and a track record of accurate prescriptions, audits, and CRM-driven follow-ups. I bring strong communication, problem-solving, and organizational skills, with proficiency in Microsoft Office and healthcare tech systems such as Omnicell, Cerner, and Maxor. I am AHIP and HIPAA certified and ready to contribute to healthcare and insurance teams.…I am a driven customer service and sales professional with over 15 years of experience delivering exceptional client and patient care in healthcare and insurance settings. I excel at building trusted relationships, managing high-volume communications, and navigating multiple systems to drive results. I thrive in remote and California-based environments and am adept at supporting teams and clients with empathy and efficiency. In roles as a licensed insurance agent and pharmacy technician, I've demonstrated HIPAA-compliant practices, meticulous record-keeping, and a track record of accurate prescriptions, audits, and CRM-driven follow-ups. I bring strong communication, problem-solving, and organizational skills, with proficiency in Microsoft Office and healthcare tech systems such as Omnicell, Cerner, and Maxor. I am AHIP and HIPAA certified and ready to contribute to healthcare and insurance teams.

Katee Kay Hodge

Content Creator, Content Designer, Content Producer, +1

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I am a driven customer service and sales professional with over 15 years of experience delivering exceptional client and patient care in healthcare and insurance settings. I excel at building trusted relationships, managing high-volume communications, and navigating multiple systems to drive results. I thrive in remote and California-based environments and am adept at supporting teams and clients with empathy and efficiency. In roles as a licensed insurance agent and pharmacy technician, I've demonstrated HIPAA-compliant practices, meticulous record-keeping, and a track record of accurate prescriptions, audits, and CRM-driven follow-ups. I bring strong communication, problem-solving, and organizational skills, with proficiency in Microsoft Office and healthcare tech systems such as Omnicell, Cerner, and Maxor. I am AHIP and HIPAA certified and ready to contribute to healthcare and insurance teams.…I am a driven customer service and sales professional with over 15 years of experience delivering exceptional client and patient care in healthcare and insurance settings. I excel at building trusted relationships, managing high-volume communications, and navigating multiple systems to drive results. I thrive in remote and California-based environments and am adept at supporting teams and clients with empathy and efficiency. In roles as a licensed insurance agent and pharmacy technician, I've demonstrated HIPAA-compliant practices, meticulous record-keeping, and a track record of accurate prescriptions, audits, and CRM-driven follow-ups. I bring strong communication, problem-solving, and organizational skills, with proficiency in Microsoft Office and healthcare tech systems such as Omnicell, Cerner, and Maxor. I am AHIP and HIPAA certified and ready to contribute to healthcare and insurance teams.

Available to hire

I am a driven customer service and sales professional with over 15 years of experience delivering exceptional client and patient care in healthcare and insurance settings. I excel at building trusted relationships, managing high-volume communications, and navigating multiple systems to drive results. I thrive in remote and California-based environments and am adept at supporting teams and clients with empathy and efficiency.

In roles as a licensed insurance agent and pharmacy technician, I’ve demonstrated HIPAA-compliant practices, meticulous record-keeping, and a track record of accurate prescriptions, audits, and CRM-driven follow-ups. I bring strong communication, problem-solving, and organizational skills, with proficiency in Microsoft Office and healthcare tech systems such as Omnicell, Cerner, and Maxor. I am AHIP and HIPAA certified and ready to contribute to healthcare and insurance teams.

Skills

Microsoft Office

Copywriting

CRM

Experience Level

Microsoft Office

Expert

Copywriting

Expert

CRM

Intermediate

Work Experience

Licensed Insurance Agent (Independent Contractor) at American Income Life (Globe Life)

January 1, 2022 - December 31, 2024

Conducted inbound and outbound sales calls, including cold and warm leads, to help clients select insurance plans that fit their needs. Provided personalized customer service, answered product questions, and ensured compliance with industry regulations. Organized daily schedules, client follow-ups, and CRM updates, and prepared reports using Microsoft Office to track metrics.

Licensed Insurance Agent (Independent Contractor) / Broker at Health Markets (Broker)

January 1, 2024 - Present

Continued inbound/outbound sales, assisted clients with selecting plans, and maintained compliance with insurance regulations. Managed schedules, follow-ups, and CRM updates; used Microsoft Office and digital tools to prepare reports and track performance.

Pharmacy Technician at Sierra Conservation Center

July 1, 2018 - May 31, 2021

Prepared and delivered prescriptions to medical units, ensuring accuracy and compliance with pharmacy laws. Managed Omnicell inventory; performed cycle counts and replenished stock. Operated within secure correctional health systems (Maxor & Cerner) to document and track prescriptions. Supported audit processes and maintained detailed records for internal and external review.

Pharmacy Technician (Float) at Safeway Pharmacy

July 1, 2014 - July 1, 2018

Filled and verified prescriptions, maintained inventory, and provided patient assistance across multiple store locations. Managed customer inquiries via phone and in-person, demonstrating strong multitasking and communication skills. Conducted mock audits and helped implement improved workflow systems for accuracy and compliance. Call Center and insurance claims processing.