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Hello! I am a hard-working, adaptable, and motivated aspiring graphic designer but also currently a BA student based in Edinburgh, Scotland. Other experiences across retail, hospitality, bar service, administration, and social media. Confident working in fast-paced environments and deadlines. I don’t have a unique style or a preference in specific sectors but I have flexible creative design skills and strong communication. Seeking opportunities in Edinburgh or remotely where I can grow as a designer and apply my visual communication knowledge into real life projects.…Hello! I am a hard-working, adaptable, and motivated aspiring graphic designer but also currently a BA student based in Edinburgh, Scotland. Other experiences across retail, hospitality, bar service, administration, and social media. Confident working in fast-paced environments and deadlines. I don’t have a unique style or a preference in specific sectors but I have flexible creative design skills and strong communication. Seeking opportunities in Edinburgh or remotely where I can grow as a designer and apply my visual communication knowledge into real life projects.

Katrina Innes

Graphic Designer, Brand Designer, Album Art Designer, +2

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Hello! I am a hard-working, adaptable, and motivated aspiring graphic designer but also currently a BA student based in Edinburgh, Scotland. Other experiences across retail, hospitality, bar service, administration, and social media. Confident working in fast-paced environments and deadlines. I don’t have a unique style or a preference in specific sectors but I have flexible creative design skills and strong communication. Seeking opportunities in Edinburgh or remotely where I can grow as a designer and apply my visual communication knowledge into real life projects.…Hello! I am a hard-working, adaptable, and motivated aspiring graphic designer but also currently a BA student based in Edinburgh, Scotland. Other experiences across retail, hospitality, bar service, administration, and social media. Confident working in fast-paced environments and deadlines. I don’t have a unique style or a preference in specific sectors but I have flexible creative design skills and strong communication. Seeking opportunities in Edinburgh or remotely where I can grow as a designer and apply my visual communication knowledge into real life projects.

Available to hire

Hello! I am a hard-working, adaptable, and motivated aspiring graphic designer but also currently a BA student based in Edinburgh, Scotland. Other experiences across retail, hospitality, bar service, administration, and social media. Confident working in fast-paced environments and deadlines.

I don’t have a unique style or a preference in specific sectors but I have flexible creative design skills and strong communication. Seeking opportunities in Edinburgh or remotely where I can grow as a designer and apply my visual communication knowledge into real life projects.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Language

English

Fluent

Thai

Beginner

Japanese

Beginner

Work Experience

Cashier/Sales Assistant at ZARA

August 1, 2023 - Present

Assisted customers with purchases, refunds, and handling complaints and queries in a friendly and efficient manner. Maintained shop-floor standards by keeping the area clean and organised. Built strong product and stock knowledge, including current trends and efficient use of Zara systems (till, self-checkout, silo/online collection machine) and creating online orders for customers. Organised stock into correct areas and supported quieter periods by boxing and sending items to the warehouse. Ensured the cash desk remained clean and tidy at all times.

Cashier/Sales Assistant at ZARA | Edinburgh, City of Edinburgh

August 1, 2023 - Present

Assisted customers with purchases and refunds in a friendly and efficient manner, handled customer complaints and queries, and maintained shop-floor organisation and cleanliness to company standards. Developed knowledge of Zara stock and current trends. Used Zara till systems, created online orders for customers, and operated self-checkout and silo/online collection machines. Organised stock into correct areas, and during quieter periods boxed and sent items to the warehouse. Kept the cash desk clean and tidy at all times.

Grade 4 Events Servicing Administration at SQA (Scottish Qualification Authority)

April 1, 2023 - June 30, 2023

Organised, edited, and sent/received confidential information within a computer database. Supported clients face-to-face to ensure they had what they needed for their events. Coordinated with drivers via Teams to ensure external events ran smoothly, addressing queries and complaints from external events as needed. Managed timely event setup and closure processes.

Events servicing - Grade 4 Administration at Scottish qualification authority (SQA) | Dalkeith

April 1, 2023 - June 30, 2023

Organised, edited, and sent/received confidential information within a computer database. Worked face to face with clients to ensure they had what they needed for events. Coordinated with drivers via Teams to help ensure external events ran smoothly, addressing event queries and complaints from external events. Set up and closed down events in a timely and proper manner.

Social Media Manager at The Place Cafe

December 1, 2022 - April 30, 2023

Managed social media updates on Instagram, Facebook, and Google, including promoting upcoming events and closures. Answered customer questions online and replied to reviews, interacting with comments and shares to make customers feel valued. Created promotional designs using Canva (bold, engaging visuals). Coordinated with the events manager to support private event visual needs such as posters, leaflets, and invitations.

Social Media Manager at The Place Cafe | Edinburgh

December 1, 2022 - April 30, 2023

Kept up to date with upcoming events and closures and posted them on social media (Instagram, Facebook, and Google). Answered online customer queries, replied to reviews, and engaged with customer comments/shares to ensure customers felt seen and valued. Created advertisements using Canva. Communicated with the events manager to support private event visuals, including poster, leaflet, and invitation design.

Bar Supervisor at The Place Cafe

September 1, 2021 - April 30, 2023

Trained new staff and supported them through their roles, answering questions and helping them feel comfortable at work. Resolved customer complaints and queries by listening carefully and quickly finding practical solutions to keep both staff and customers satisfied. Managed the bar and communicated with the bar manager to ensure adequate alcohol and non-alcohol stock, reported repairs, and maintained cleanliness. Supervised and rotated tasks across shifts, coordinated breaks, and supported staff during busy periods. Provided product guidance including allergy-related information. Also supported waitressing tasks for day-to-day service and large private events (e.g., weddings), including table service and checks during customer visits, plus event opening/closing responsibilities.

Bartender/Barista at The Place - Edinburgh Accies (Stockbridge)

September 1, 2021 - April 30, 2023

Served customers quickly and efficiently in a fast-paced environment. Answered customer queries and handled complaints. Used strong product knowledge across coffees/teas/food and alcohol. Cleaned tables and floors, correctly cleaned and closed down machines, and maintained stock by refilling and ordering when low. Worked across large private functions and events.

Bar Supervisor at The Place Cafe | Edinburgh

September 1, 2021 - April 30, 2023

Trained new staff, assessed their existing knowledge, supported learning, and ensured the ability to answer staff questions. Handled customer complaints and queries by listening carefully and quickly finding workable solutions to satisfy both staff and customers. Managed the bar and communicated with the bar manager to restock alcohol and non-alcohol items to avoid shortages; reported repairs and kept areas clean. Supervised shifts by checking staff progress, helping as needed, ensuring role clarity, rotating jobs, and managing breaks. Provided product/allergy knowledge to customers. Maintained a positive attitude and ensured customers felt welcome. Also assisted with waitressing, taking/serving food, cleaning tables, and checking on customers during visits including weddings and large private events.

Bartender/Barista at The Place - Edinburgh Accies | Stockbridge, Edinburgh

September 1, 2021 - April 30, 2023

Served customers quickly and efficiently in a fast-paced environment, answering customer queries and resolving complaints. Maintained in-depth knowledge of coffee/tea/food and alcohol products. Cleaned tables and flooring, cleaned and closed down machinery correctly, and checked stock levels, refilling and ordering supplies when low. Worked in large private functions and events.

Customer Care Assistant/Leader at McDonald’s

July 1, 2018 - September 30, 2021

Assisted customers with queries including food allergies/ingredients, pricing, Track & Trace, kiosk ordering, and discount/app deals. Handled customer complaints by finding solutions to de-escalate situations. Worked efficiently under pressure to keep shifts running smoothly while maintaining a clean restaurant environment and following COVID procedures. Trained new customer care staff and followed proper workplace procedures. Supported fundraising events and assisted elderly/disabled customers.

Customer Care Assistant/leader at McDonald’s | Liberton/Gilmerton

July 1, 2018 - September 30, 2021

Assisted customers with queries including food allergies/ingredients, pricing, track and trace, kiosk ordering, and discount/app deals. Resolved customer complaints by finding the best possible solutions. Worked quickly and efficiently during stressful and busy periods to keep shifts running smoothly. Maintained a clean restaurant environment and ensured compliance with COVID procedures. Trained new customer care staff and supported them through workplace procedures and rules. Assisted in fundraising events, and helped elderly or disabled customers.