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Hi, I’m Katty Quiroz, a results-driven Instructional Designer and Learning & Development professional based in Toronto. I partner with program leaders and SMEs to design blended learning solutions that close knowledge gaps and elevate performance. I’ve led programs for organizations like the City of Brampton and Peel Regional Police, delivering engaging training for 500+ staff and achieving 98% on-time completion while boosting staff performance by 15%. I leverage Articulate Storyline, Tableau, Power BI, LMS/SCORM, and data-driven reporting to measure impact and continuously improve learning experiences. I’m passionate about adult learning, accessible design (AODA), and building communities of practice. I’ve launched digital corporate universities, created learning communities with thousands of members, and implemented micro-learning strategies to drive adoption and participation. Fluent in English and Spanish, with working knowledge of French, I’m committed to helping organizations grow through effective training and development.…Hi, I’m Katty Quiroz, a results-driven Instructional Designer and Learning & Development professional based in Toronto. I partner with program leaders and SMEs to design blended learning solutions that close knowledge gaps and elevate performance. I’ve led programs for organizations like the City of Brampton and Peel Regional Police, delivering engaging training for 500+ staff and achieving 98% on-time completion while boosting staff performance by 15%. I leverage Articulate Storyline, Tableau, Power BI, LMS/SCORM, and data-driven reporting to measure impact and continuously improve learning experiences. I’m passionate about adult learning, accessible design (AODA), and building communities of practice. I’ve launched digital corporate universities, created learning communities with thousands of members, and implemented micro-learning strategies to drive adoption and participation. Fluent in English and Spanish, with working knowledge of French, I’m committed to helping organizations grow through effective training and development.

Katty Quiroz

Instructional Designer, Online Trainer, Content Designer, +2

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Hi, I’m Katty Quiroz, a results-driven Instructional Designer and Learning & Development professional based in Toronto. I partner with program leaders and SMEs to design blended learning solutions that close knowledge gaps and elevate performance. I’ve led programs for organizations like the City of Brampton and Peel Regional Police, delivering engaging training for 500+ staff and achieving 98% on-time completion while boosting staff performance by 15%. I leverage Articulate Storyline, Tableau, Power BI, LMS/SCORM, and data-driven reporting to measure impact and continuously improve learning experiences. I’m passionate about adult learning, accessible design (AODA), and building communities of practice. I’ve launched digital corporate universities, created learning communities with thousands of members, and implemented micro-learning strategies to drive adoption and participation. Fluent in English and Spanish, with working knowledge of French, I’m committed to helping organizations grow through effective training and development.…Hi, I’m Katty Quiroz, a results-driven Instructional Designer and Learning & Development professional based in Toronto. I partner with program leaders and SMEs to design blended learning solutions that close knowledge gaps and elevate performance. I’ve led programs for organizations like the City of Brampton and Peel Regional Police, delivering engaging training for 500+ staff and achieving 98% on-time completion while boosting staff performance by 15%. I leverage Articulate Storyline, Tableau, Power BI, LMS/SCORM, and data-driven reporting to measure impact and continuously improve learning experiences. I’m passionate about adult learning, accessible design (AODA), and building communities of practice. I’ve launched digital corporate universities, created learning communities with thousands of members, and implemented micro-learning strategies to drive adoption and participation. Fluent in English and Spanish, with working knowledge of French, I’m committed to helping organizations grow through effective training and development.

Available to hire

Hi, I’m Katty Quiroz, a results-driven Instructional Designer and Learning & Development professional based in Toronto. I partner with program leaders and SMEs to design blended learning solutions that close knowledge gaps and elevate performance. I’ve led programs for organizations like the City of Brampton and Peel Regional Police, delivering engaging training for 500+ staff and achieving 98% on-time completion while boosting staff performance by 15%. I leverage Articulate Storyline, Tableau, Power BI, LMS/SCORM, and data-driven reporting to measure impact and continuously improve learning experiences.

I’m passionate about adult learning, accessible design (AODA), and building communities of practice. I’ve launched digital corporate universities, created learning communities with thousands of members, and implemented micro-learning strategies to drive adoption and participation. Fluent in English and Spanish, with working knowledge of French, I’m committed to helping organizations grow through effective training and development.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Spanish; Castilian

Fluent

French

Intermediate

Work Experience

Instructional Designer at City of Brampton

February 1, 2025 - Present

Partnered with program leaders and SMEs to define learning objectives and deliver training solutions that closed knowledge gaps and improved staff performance by 15%. Designed and delivered blended learning programs for 500+ staff, including eLearning in Articulate Storyline 360 and Snagit, as well as workbooks, job aids, videos, podcasts, scripts, and gamification strategies, aligned with adult learning principles and AODA standards. Managed training operations by generating LMS and Power BI reports to track completions, achieving 98% on-time completion rates, and resolved LMS issues, reducing learner support requests by 30%.

Learning & Development Specialist at Peel Regional Police

August 1, 2024 - August 1, 2025

Conducted stakeholder and SME interviews, analyzed project needs, and reviewed content to develop lesson plans, facilitator guides, and materials using the ADDIE model. Designed and facilitated blended learning or ILT programs (Articulate 360, job aids, videos, podcasts, classroom training & gamification) aligned with adult learning principles and AODA standards, improving learner engagement, retention, and exam success. Managed training logistics, implemented formative and summative assessments, conducted surveys, and evaluated the effectiveness of training programs on the LMS, while continuously updating trainings and curriculum.

Training & Education Lead at Mary Kay Inc.

April 1, 2016 - April 1, 2023

Analyzed and identified sales force training needs using ADDIE, focused on sales improvement and consultant career growth, managing budget for 30,000+ consultants. Launched Mary Kay's digital corporate university, training 27,000+ beauty consultants by designing learning experiences on Agile Projects. Created a Facebook group-based educational community with over 30,000 followers engaging in training activities, including a podcast. Trained the sales force for digital transformation (SalesForce), using mobile and WhatsApp micro-training, increasing participation by over 20%.

Training Coordinator at Job and Talent

July 1, 2015 - April 1, 2016

Led the launch of a J&T Academy, developing training plans and digital learning content that improved performance measurement and reduced staff turnover. Collaborated on script writing and production of instructional videos (Adobe), ensuring alignment with adult learning principles and brand standards.

Instructional Designer at Tecnoquímicas

November 1, 2014 - March 1, 2015

Trained marketing and sales staff, designed instructional programs, and monitored KPIs to boost sales and customer satisfaction. Managed onboarding, coaching, performance evaluations, and the university internship program, overseeing recruitment and benefits.

Learning & Development Consultant at Banesco Bank

November 1, 2012 - August 1, 2014

Prepared and developed the annual training plan with a specific instructional design. Headed training initiatives for change and management projects while implementing new finance technology, leading to smooth transitions and employee proficiency. Increased efficiency in the internship program management, bringing +30% more interns. Improved onboarding experience of new hires, reducing the turnover rate.