Hi, I’m Katy Munroe, a UK-based professional with a background in customer experience, administration, and data handling. I hold an MSc in Cyberpsychology and a BSc in Psychology with Criminology from Nottingham Trent University. I enjoy turning customer interactions into positive experiences and using data to improve processes. I’m comfortable with a range of tools including Mailchimp, Excel, Qualtrics, R Studio and more. My research background spans both quantitative and qualitative methods. I’ve performed linear regressions in R-Studio and conducted Interpretative Phenomenological Analysis. I’ve also led focus groups on online safety for young people and am passionate about applying psychology to user experience and digital safety.

Katy Munroe

Hi, I’m Katy Munroe, a UK-based professional with a background in customer experience, administration, and data handling. I hold an MSc in Cyberpsychology and a BSc in Psychology with Criminology from Nottingham Trent University. I enjoy turning customer interactions into positive experiences and using data to improve processes. I’m comfortable with a range of tools including Mailchimp, Excel, Qualtrics, R Studio and more. My research background spans both quantitative and qualitative methods. I’ve performed linear regressions in R-Studio and conducted Interpretative Phenomenological Analysis. I’ve also led focus groups on online safety for young people and am passionate about applying psychology to user experience and digital safety.

Available to hire

Hi, I’m Katy Munroe, a UK-based professional with a background in customer experience, administration, and data handling. I hold an MSc in Cyberpsychology and a BSc in Psychology with Criminology from Nottingham Trent University. I enjoy turning customer interactions into positive experiences and using data to improve processes. I’m comfortable with a range of tools including Mailchimp, Excel, Qualtrics, R Studio and more.

My research background spans both quantitative and qualitative methods. I’ve performed linear regressions in R-Studio and conducted Interpretative Phenomenological Analysis. I’ve also led focus groups on online safety for young people and am passionate about applying psychology to user experience and digital safety.

See more

Language

English
Fluent

Work Experience

Customer Experience Agent at The Vaults Group
January 1, 2025 - October 29, 2025
Customer service and administrative duties including answering customer enquiries via phone and email, booking appointments, and recording company data. Proficient with tools such as Mailchimp, Storman, SumUp, ACT and IRIS.
Bar Staff at Stonegate Group
May 1, 2024 - May 1, 2024
Front-of-house customer service duties including making drinks, serving food, remembering orders and ingredients, and maintaining cleanliness.

Education

Master of Science in Cyberpsychology at Nottingham Trent University
January 11, 2030 - October 29, 2025
Bachelor of Science in Psychology with Criminology (2:1) at Nottingham Trent University
January 11, 2030 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Professional Services, Retail, Media & Entertainment, Other