Hi, I’m Kayla L. Thomas — a dynamic and empathetic professional with over 8 years of experience spanning customer service, sales, operations, and technical fieldwork. I excel at connecting with customers, leading teams, and delivering creative and technical solutions in both in-person and remote settings. I’m known for reliability, initiative, and versatility, and I thrive in fast-paced environments while blending creative direction with practical problem-solving. I continuously learn new tools (Google Workspace, Microsoft Office, Canva, CRM systems) and adapt quickly to hybrid or in-person work, always aiming to exceed expectations and help teams shine. I’m eager to take on full-time opportunities, including remote customer service or virtual assistant roles, with flexibility to start immediately and work well with scheduling needs.

Kayla L. Thomas

Hi, I’m Kayla L. Thomas — a dynamic and empathetic professional with over 8 years of experience spanning customer service, sales, operations, and technical fieldwork. I excel at connecting with customers, leading teams, and delivering creative and technical solutions in both in-person and remote settings. I’m known for reliability, initiative, and versatility, and I thrive in fast-paced environments while blending creative direction with practical problem-solving. I continuously learn new tools (Google Workspace, Microsoft Office, Canva, CRM systems) and adapt quickly to hybrid or in-person work, always aiming to exceed expectations and help teams shine. I’m eager to take on full-time opportunities, including remote customer service or virtual assistant roles, with flexibility to start immediately and work well with scheduling needs.

Available to hire

Hi, I’m Kayla L. Thomas — a dynamic and empathetic professional with over 8 years of experience spanning customer service, sales, operations, and technical fieldwork. I excel at connecting with customers, leading teams, and delivering creative and technical solutions in both in-person and remote settings. I’m known for reliability, initiative, and versatility, and I thrive in fast-paced environments while blending creative direction with practical problem-solving.

I continuously learn new tools (Google Workspace, Microsoft Office, Canva, CRM systems) and adapt quickly to hybrid or in-person work, always aiming to exceed expectations and help teams shine. I’m eager to take on full-time opportunities, including remote customer service or virtual assistant roles, with flexibility to start immediately and work well with scheduling needs.

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Language

English
Fluent

Work Experience

Direct Sales Representative / Retail Sales Associate at Spectrum
January 1, 2025 - October 9, 2025
Delivered excellent customer service in retail and door-to-door sales, resolved complaints, and maintained repeat clients. Managed customer accounts, billing, and inquiries with accuracy.
Smart Home Pro at Vivint
December 31, 2021 - October 26, 2022
Installed and configured smart home systems, panels, and security cameras and alarm systems. Provided in-home consultations and personalized service to clients. Used troubleshooting skills to resolve tech issues efficiently.
Lead Design Consultant at Blinds To Go
January 1, 2020 - October 9, 2025
Guided clients in selecting and measuring window treatments from basic to designer styles, coordinating with contractors and homeowners for seamless installations. Consistently exceeded sales targets, generating $13,000+ weekly incentives for lead board. Enhanced client satisfaction by anticipating needs and personalizing solutions.
Lead Operations Specialist / Sales Associate at Ashley HomeStore
January 1, 2021 - October 9, 2025
Supervised store operations, scheduling, and inventory accuracy. Provided personalized sales consultations for home furnishings and decor. Trained new hires and supported management in workflow optimization.
Independent Artist at Kay's Canvas / Independent Artist
January 1, 2018 - Present
Provides face-painting, makeup artistry, and event services for community and corporate clients, managing bookings, consultations, and on-site setups. Manages social media and digital communications, building client schedules and records.
Mentor/ Choir Director at Christadelphian Youth Circle (CYC)
December 30, 2015 - Present
Leads groups of 10–20 children and teens (ages 2–21) in choir, music, arts-and-crafts, afterschool tutoring, and youth group discussions on personal, community, and societal challenges, fostering creativity, confidence, and critical thinking in a Christian-focused environment.

Education

Course work in Early Childhood Education at Grand Canyon University
January 1, 2020 - January 1, 2021
Veterinary Technology Coursework at LaGuardia Community College
January 1, 2018 - January 1, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Media & Entertainment, Professional Services, Software & Internet, Education