Available to hire
I am a highly motivated professional with over a decade of experience across education, training, and customer service. I specialize in shaping learning experiences, coordinating programs, and supporting internal stakeholders with clear communication and confidentiality.
I thrive working independently and as part of a team, delivering organized, data-driven results with a friendly, approachable demeanor.
Skills
Experience Level
Intermediate
Language
English
Fluent
Work Experience
Assistant Payroll Officer at Baguio English Communications Institute International
January 1, 2013 - PresentCreated weekly, bi-weekly, and monthly reports regarding teachers' attendance and possible deductions. Created drafts of monthly salaries for approval of Payroll Officer and Vice President. Maintained confidential documents and staff schedules.
Outbound Sales Representative at Motion Telecom Australia
January 1, 2012 - December 31, 2012Selling products and services using solid arguments to prospective customers. Performed cost-benefit analysis of existing and potential customers. Maintained positive business relationships to ensure future sales.
Technical Support Specialist at Astound Broadband (RCN)
January 1, 2010 - December 31, 2012Handling customer technical support cases through phone and email submissions. Evaluating system potential through assessing compatibility of new programs with existing programs. Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
Training Coach at i-Grab Empowerment Training Services Inc.
January 1, 2015 - PresentD u ring 2015: Conducted trainings for call center staff and students; prepared class schedules; monitored attendance; accompanied students on their travels.
Tutor/Instructor at Cordillera Institutions (Cordillera region)
January 1, 2013 - January 1, 2018Prepared lessons and instructed students on the fundamentals of the English language; compiled, collated, and edited English language materials.
Education
Qualifications
Bachelor of Arts Major in English
January 1, 2015 - January 1, 2018Bachelor of Science in Information Technology
January 1, 2007 - January 1, 2010ESL / IELTS / Business English Certification
January 1, 2018 - March 17, 2026Language Education Certification (CNSI International/HELP Language Programs)
January 1, 2017 - March 17, 2026Industry Experience
Education, Professional Services, Media & Entertainment
Skills
Experience Level
Intermediate
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