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I'm a Senior People & Learning Leader with extensive experience in organisational performance, capability development, and people strategy across multi-site, high-volume operations. I specialise in performance management, leadership development, people analytics, workforce planning, and employee experience. I partner with senior leaders and HR to embed behavioural expectations, strengthen manager capability, and deliver initiatives that improve operational outcomes. My background spans organisational development, change management, and standardising people processes across locations. I am data-driven, CIPD-qualified, and comfortable in shift-based, 24/7 frontline environments with seasonal peaks. I am known for leading change, improving performance, and building inclusive, high-performing cultures.…I'm a Senior People & Learning Leader with extensive experience in organisational performance, capability development, and people strategy across multi-site, high-volume operations. I specialise in performance management, leadership development, people analytics, workforce planning, and employee experience. I partner with senior leaders and HR to embed behavioural expectations, strengthen manager capability, and deliver initiatives that improve operational outcomes. My background spans organisational development, change management, and standardising people processes across locations. I am data-driven, CIPD-qualified, and comfortable in shift-based, 24/7 frontline environments with seasonal peaks. I am known for leading change, improving performance, and building inclusive, high-performing cultures.

Kelly Langdon

Instructional Designer, Online Trainer, Content Designer, +2

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I'm a Senior People & Learning Leader with extensive experience in organisational performance, capability development, and people strategy across multi-site, high-volume operations. I specialise in performance management, leadership development, people analytics, workforce planning, and employee experience. I partner with senior leaders and HR to embed behavioural expectations, strengthen manager capability, and deliver initiatives that improve operational outcomes. My background spans organisational development, change management, and standardising people processes across locations. I am data-driven, CIPD-qualified, and comfortable in shift-based, 24/7 frontline environments with seasonal peaks. I am known for leading change, improving performance, and building inclusive, high-performing cultures.…I'm a Senior People & Learning Leader with extensive experience in organisational performance, capability development, and people strategy across multi-site, high-volume operations. I specialise in performance management, leadership development, people analytics, workforce planning, and employee experience. I partner with senior leaders and HR to embed behavioural expectations, strengthen manager capability, and deliver initiatives that improve operational outcomes. My background spans organisational development, change management, and standardising people processes across locations. I am data-driven, CIPD-qualified, and comfortable in shift-based, 24/7 frontline environments with seasonal peaks. I am known for leading change, improving performance, and building inclusive, high-performing cultures.

Available to hire

I’m a Senior People & Learning Leader with extensive experience in organisational performance, capability development, and people strategy across multi-site, high-volume operations. I specialise in performance management, leadership development, people analytics, workforce planning, and employee experience.

I partner with senior leaders and HR to embed behavioural expectations, strengthen manager capability, and deliver initiatives that improve operational outcomes. My background spans organisational development, change management, and standardising people processes across locations. I am data-driven, CIPD-qualified, and comfortable in shift-based, 24/7 frontline environments with seasonal peaks. I am known for leading change, improving performance, and building inclusive, high-performing cultures.

Skills

Leadership

Experience Level

Leadership

Expert

Language

English

Fluent

Norwegian

Intermediate

Work Experience

Driver Academy Manager at Oda Norway

May 1, 2025 - Present

Lead people performance, capability development, and multi-site training operations across Norway and Sweden. Partner with senior Delivery leadership, HR, and Process Improvement to improve workforce capability, standardise people practices, and strengthen manager performance in a high-volume, shift-based operational environment. Manage and develop a team of three, delivering coaching, performance reviews, PIPs, and individual development plans. Redesign organisational procedures and training frameworks, partnering cross-functionally to modernise SOPs and align capability with operational KPIs. Implement onboarding quality tracking, pass-rate monitoring, and retention reporting, improving visibility of workforce performance across all sites. Support workforce planning and staffing strategy during seasonal peaks, high sickness periods, and multi-site operational demands. Collaborate with senior leaders and People Partners to embed consistent behavioural expectations, strengthen leadersh

Learning & Development Specialist Advisor at Norwegian Refugee Council

March 1, 2023 - March 1, 2024

Planned and led holistic training initiatives for 700+ employees across five regions to ensure competencies align with organisational goals and performance standards. Formulated comprehensive three-year plans that integrated learning and development strategies with future-forward organisational objectives. Facilitated cross-department collaboration for streamlined induction programmes while coordinating content with subject matter experts. Developed in-house courses with robust evaluation mechanisms. Elevated training completion and engagement from 34% attendance to 85% within three months. Built an Oracle-based Learning Management System and a sustainable learning culture. Designed leadership and team-building curricula and conducted detailed skills gap analyses to address performance gaps.

Learning & Development Specialist Officer at Government of Jersey

January 1, 2020 - December 31, 2022

Managed operations of the learning and development department to enhance professional growth for 320 staff. Oversaw delivery of learning solutions, including customer service training, and led a team of three to achieve department goals. Procured and evaluated external training providers, aligning initiatives with strategic objectives and budget constraints. Partnered with senior management and IT to deploy system upgrades and develop e-learning content. Delivered 22 L&D initiatives and improved vendor selection processes to meet public sector needs. Advanced leadership capabilities and learning across multiple sites.

Senior Covid Safe Officer at Government of Jersey

January 1, 2020 - December 31, 2021

Evaluated skills gaps across multiple departments and guided targeted training for 100+ employees. Spearheaded professional development to support skill retention, coached and mentored team members, and collaborated with IT to enhance Integrated Public Health Record (IPHR) system and GDPR compliance. Led a two-day induction covering COVID-19 protocols, customer service practices, IT system fluency, and legal mandates; established mentorship to reinforce continuous professional growth.

Training Administrator at Government of Jersey

January 1, 2020 - December 31, 2020

Analysed training post-delivery data to optimise content. Reworked Virtual College LMS content to boost engagement, and ensured 100% workforce completion of yearly data protection/internet safety training by reorganising modules. Led onboarding sessions and training initiatives for over 7,000 government employees across departments.