Kelly Langdon

Lead people performance, capability development, and multi-site training operations across Norway and Sweden. Partner with senior Delivery leadership, HR, and Process Improvement to improve workforce capability, standardise people practices, and strengthen manager performance in a high-volume, shift-based operational environment. Manage and develop a team of three, delivering coaching, performance reviews, PIPs, and individual development plans. Redesign organisational procedures and training frameworks, partnering cross-functionally to modernise SOPs and align capability with operational KPIs. Implement onboarding quality tracking, pass-rate monitoring, and retention reporting, improving visibility of workforce performance across all sites. Support workforce planning and staffing strategy during seasonal peaks, high sickness periods, and multi-site operational demands. Collaborate with senior leaders and People Partners to embed consistent behavioural expectations, strengthen leadersh

Planned and led holistic training initiatives for 700+ employees across five regions to ensure competencies align with organisational goals and performance standards. Formulated comprehensive three-year plans that integrated learning and development strategies with future-forward organisational objectives. Facilitated cross-department collaboration for streamlined induction programmes while coordinating content with subject matter experts. Developed in-house courses with robust evaluation mechanisms. Elevated training completion and engagement from 34% attendance to 85% within three months. Built an Oracle-based Learning Management System and a sustainable learning culture. Designed leadership and team-building curricula and conducted detailed skills gap analyses to address performance gaps.

Analysed training post-delivery data to optimise content. Reworked Virtual College LMS content to boost engagement, and ensured 100% workforce completion of yearly data protection/internet safety training by reorganising modules. Led onboarding sessions and training initiatives for over 7,000 government employees across departments.