Kerry-Ann Papashinopoulos

Built a learning ecosystem from scratch for a SaaS start-up, including learning catalogue foundations and scalable digital learning delivery using Articulate Storyline and Rise, plus AI-assisted development. Redesigned onboarding and learning pathways to improve onboarding completion by 43%, and reduced support-ticket dependency by 35% by turning complex product/workflows into accessible learning and performance support assets. Increased learner engagement and completion by 90% through more interactive, learner-centred digital experiences. Implemented dual-speed learning (rapid turnaround plus longer-term reusable programmes), developed scenario-based learning and role-play solutions, and designed compliance and mandatory training pathways with automated tracking/notifications. Partnered with product, UX, engineering, customer success and SMEs to ensure content accuracy, relevance, and practical application, balancing speed, quality and scalability.

Provided learning experience and digital learning consultancy across instructional design, curriculum development, AI-enabled learning, and digital product development. Consulted on learning design and AI-enabled learning projects with senior stakeholders to build learning ecosystems, customer learning experiences, and workflow-based learning solutions. Designed and prototyped AI-enabled learning experiences and digital product concepts using AI-assisted workflows and low-code/no-code approaches, translating complex ideas into structured learning pathways, interactive experiences, simulations, and practical learning resources. Produced video-first and narrative-driven learning experiences and built interactive learning tools/web prototypes for onboarding and workforce capability. Delivered VR training scenarios for organisations moving into immersive training environments and supported AI capability and responsible AI learning designed to move beyond awareness toward workplace applicat

Provided consulting across instructional design, curriculum development, AI-enabled learning, and digital product development. Designed and prototyped learning ecosystems and customer/workflow-based learning experiences by combining instructional design, adult learning principles, UX thinking, and AI-assisted/low-code/no-code approaches. Developed interactive web experiences, simulations, assessment structures and multimedia learning assets using tools such as Articulate 360/Rise, Vyond and Camtasia. Built VR training scenarios and AI capability learning concepts focused on responsible workplace application, moving from awareness to practical performance. Collaborated with SMEs and technical stakeholders to validate requirements, translate technical content into learner-centred pathways, and produce usable MVPs.