Escalation Engineer at Varonis

Provided expert-level technical support for products, including analyzing, diagnosing, and debugging complex customer issues. Created and implemented patches, fixes, and diagnostic tools for customer problems while coordinating with other engineers from various product components to deliver success. Acted as a technical focal point in cooperative relationships with other internal groups, owning escalations and driving toward resolution. Created and improved documentation to train support engineers to resolve support cases. Developed code solutions using C# and .NET technologies and troubleshot and analyzed product issues. Worked with SQL databases and web applications, applying multithreaded programming. Participated in agile development processes, including sprint planning, stand-ups, and retrospectives. Provided engineering support for applications deployed in client environments. Created internal JavaScript application to assist support in diagnosing data or software configuration i

Software Developer at iAdvantage Software

Designed, developed, and maintained web-based software applications for various scientific and non-scientific domains, using eStudy, a cloud-based data management platform powered by Oracle database. Collaborated with other developers, customers, and internal groups to identify, define, and implement software solutions that met business needs and aligned with industry best practices. Performed code reviews, testing, debugging, and documentation to ensure high-quality software delivery, following coding standards and agile development processes. Created and improved data collection templates, electronic notebooks, and report templates for different studies, experiments, and trials using HTML, CSS, JavaScript, VB.Net, VB6, and C#.