Hi, I’m Kirana Santos—a passionate community manager and content creator with 5+ years of experience building inclusive online communities, hosting events, and driving meaningful engagement across international audiences. I’m skilled at enforcing guidelines, coordinating cross-cultural communication, and leveraging digital tools to deliver memorable experiences. I thrive on real-time problem solving, collaborative teamwork, and feedback-driven improvements to nurture vibrant communities online and offline. I’m excited to bring my energy and best practices to support dynamic communities, whether online or in person, through thoughtful event hosting, engaging content, and proactive community stewardship.…

Kirana Santos

Hi, I’m Kirana Santos—a passionate community manager and content creator with 5+ years of experience building inclusive online communities, hosting events, and driving meaningful engagement across international audiences. I’m skilled at enforcing guidelines, coordinating cross-cultural communication, and leveraging digital tools to deliver memorable experiences. I thrive on real-time problem solving, collaborative teamwork, and feedback-driven improvements to nurture vibrant communities online and offline. I’m excited to bring my energy and best practices to support dynamic communities, whether online or in person, through thoughtful event hosting, engaging content, and proactive community stewardship.…

Available to hire

Hi, I’m Kirana Santos—a passionate community manager and content creator with 5+ years of experience building inclusive online communities, hosting events, and driving meaningful engagement across international audiences. I’m skilled at enforcing guidelines, coordinating cross-cultural communication, and leveraging digital tools to deliver memorable experiences. I thrive on real-time problem solving, collaborative teamwork, and feedback-driven improvements to nurture vibrant communities online and offline.

I’m excited to bring my energy and best practices to support dynamic communities, whether online or in person, through thoughtful event hosting, engaging content, and proactive community stewardship.

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Skills

Experience Level

Canva
Expert
Adobe Premiere Pro
Expert
CapCut
Expert
Copywriting
Expert
SEO
Expert
Branding
Intermediate
Social Media Design
Intermediate

Language

English
Fluent
Portuguese
Beginner
Japanese
Beginner

Work Experience

Museum Tour Guide at Affandi Art Museum
October 1, 2024 - October 1, 2024
Developed and delivered engaging educational content for diverse audiences, boosting foreign visitor retention by 50% through adaptive communication styles. Trained and supervised volunteers/interns, demonstrating team leadership and ability to oversee third-party creators. Collected and analyzed visitor feedback to refine programs and improve collaboration with campaign managers.
International Museum Tour Guide at Affandi Art Museum
January 1, 2023 - October 1, 2024
Conducted engaging in-person tours for diverse international audiences, customizing content to group interests. Led volunteer teams to ensure high service standards and smooth event execution. Collected and implemented visitor feedback to enhance experience quality. Managed logistics and resolved real-time issues, ensuring seamless visitor experiences.
Digital Social Media Content Creator and Copywriter at Freelance / Self-Employed
August 1, 2019 - November 14, 2025
Managed end-to-end content creation for global brands, achieving a 90% campaign target success rate using CapCut, Adobe Premiere, and AI tools. Created trend-driven concepts and optimized content through SEO and performance analytics, increasing reach and audience interaction. Built and grew community engagement through interactive content, enhancing brand visibility.
Independent Content & Community Strategist at zemote
January 1, 2019 - Present
Managed international online communities, enhancing engagement through tailored communication and feedback-driven improvements. Coordinated virtual events across time zones and cultural contexts, developed community guidelines, moderated interactions to ensure positive, safe environments. Analyzed engagement metrics to refine strategies and improve user satisfaction.

Education

Bachelor's degree in English Literature at Universitas Gadjah Mada
August 1, 2017 - November 1, 2021
Bachelor of Arts in English Literature at Universitas BadTah Mada
January 11, 2030 - November 1, 2021
Bachelor of Arts in English Literature and Linguistics at Universitas BadTah Mada
January 1, 2019 - November 1, 2021

Qualifications

Mindsets and Strategies for Negotiation Success
August 1, 2025 - November 14, 2025
Blogging and Influencer Marketing
May 1, 2024 - November 14, 2025
Time Management Public Speaking - Drastically Reduce Prep
July 1, 2023 - November 14, 2025
Active Listening for Better Leadership Communication
January 1, 2025 - January 5, 2026
Building Customer Loyalty
January 1, 2025 - January 5, 2026
Championing the Customer in Everything You Do
January 1, 2025 - January 5, 2026
Creating a Positive Customer Experience
January 1, 2025 - January 5, 2026
Customer Service: Managing Customer Feedback
January 1, 2025 - January 5, 2026
Leading a Customer-Centric Culture
January 1, 2025 - January 5, 2026
Onboard New Customers for Loyalty, Engagement, and Expansion
January 1, 2025 - January 5, 2026
Active Listening for Better Leadership Communication
January 1, 2025 - March 26, 2026
Building Customer Loyalty
January 1, 2025 - March 26, 2026
Championing the Customer in Everything You Do
January 1, 2025 - March 26, 2026
Creating a Positive Customer Experience
January 1, 2025 - March 26, 2026
Customer Service: Managing Customer Feedback
January 1, 2025 - March 26, 2026
Leading a Customer-Centric Culture
January 1, 2025 - March 26, 2026
Onboard New Customers for Loyalty, Engagement, and Expansion
January 1, 2025 - March 26, 2026

Industry Experience

Media & Entertainment, Education, Professional Services, Software & Internet, Non-Profit Organization, Travel & Hospitality
    Bichi Mao x Vista Residence
    Client: Vista Residence Luxury Apartments Objective: Showcase the lifestyle and spacious, light-filled interiors of Vista Residence to a design-conscious audience, using the aspirational and serene appeal of artistic creation. Concept & Execution: I partnered with popular art influencer Bichi Mao for a collaborative workshop set entirely within a Vista Residence model unit. The 60-second hero video was a seamless flow of two perspectives: Collaborative Creation in Action: The scene transitions to us working side-by-side at a spacious kitchen island (doubling as a studio worktable). The sequence showcases a cohesive, stylish art piece coming to life through our combined techniques, emphasizing the unit's functionality for passion projects. Clean, dynamic shots focused on our hands applying paint, with the elegant apartment interior as the backdrop. My Role: video editor, graphic designer, copywriter Results: The video achieved a high 4.8% engagement rate on Instagram, significantly above industry benchmarks for property marketing. Successfully positioned Vista Residence as an enabler of creativity and refined modern living, moving beyond standard amenity tours. The collaboration leveraged Bichi Mao's authoritative aesthetic to lend credibility and aspirational quality to the brand, reaching an audience of aspiring artists and design enthusiasts.…
    Collaboration with Mont Marta

    Project: “Mont Marte x Pedro the Raccoon” Viral Meme Series

    Client: Mont Marte Art Supplies

    Objective: Boost brand visibility and engagement among a younger, meme-savvy social media audience by humorously associating Mont Marte’s accessible, high-quality supplies with a trending internet character.

    Concept & Execution:
    I conceptualized and produced a series of short-form video memes featuring “Pedro the Raccoon”.

    Each 15-20 second video followed a simple, repetitive format:

    Setup: Pedro is discovered in a cozy, studio-like setting intensely focused on a canvas.

    Reveal: The camera pans to reveal he is using pristine Mont Marte acrylics, brushes, or a palette.

    My Role: Creative Direction, Scripting, Painting Performance (as the “hands” of Pedro), Filming, and Editing.

    Results:

    Successfully translated a trending meme into authentic, on-brand content that highlighted product quality in a fun, relatable way.

    Established a playful brand persona that resonated with the target community.