Available to hire
I am a globally certified Learning & Development Professional with over 20 years of experience in training, coaching, and backend operations. My expertise lies in designing and delivering engaging soft skills, business communication, and leadership training for diverse audiences. I am passionate about leveraging emotional intelligence and cultural competence to foster an environment of growth and engagement within organizations.
My journey has seen me lead teams and training initiatives across various sectors, combining effective communication skills with a strategic approach to improving performance. I thrive in dynamic settings where I can help individuals and organizations achieve their goals through tailored learning experiences.
Experience Level
Language
English
Fluent
Work Experience
Freelance Lead Trainer at Professional companies (Hybrid across cities)
September 1, 2023 - June 10, 2024Trained 200+ participants and improved engagement by 20%. Designed customized content and facilitated sessions for diverse clients. Identified to coach L&T and delivered training associated with the Kolkata Government. Provided voiceovers and translation for international audiences. Assisted with business pitch preparation.
Training Coordinator at BSI Group
May 1, 2023 - August 31, 2023Allocated trainers for ISO programs ensuring 100% on-time delivery. Balanced cost, quality, and trainer utilization effectively.
Verbal Trainer at Jamboree
October 1, 2018 - April 30, 2023Managed skills with 100% B-school admission success before and after COVID. Delivered high-impact hybrid programs for global participants.
Communication Trainer (Freelance) at Freelance
April 1, 2014 - September 30, 2018Placed 53 candidates in IT via communication and employability training. Conducted workshops with 25% improvement in placement outcomes.
Team Manager at Serco (Barclays)
January 1, 2005 - December 31, 2013Led over 100 backend operations staff, improved SLAs by 15%. Provided product training and drove transition planning. Handled people management, client, and stakeholder engagement.
Consultant (contract) at Tata Consultancy Services
July 1, 2004 - November 30, 2004Managed voice and backend support for Barclays.
Customer Support Officer at Allsec Technologies
June 1, 2003 - June 30, 2004Provided voice and backend support for US and UK projects.
Freelance Lead Trainer
September 1, 2023 - PresentTrained over 200 participants, improving engagement by 20%. Designed customized content and facilitated sessions for diverse clients. Identified to coach L&T and delivered training associated with the Kolkata Government.
Learning Manager at Hyatt
November 1, 2024 - January 1, 2025Managed induction training, customer service training, POSH, grooming, and administration/HR functions.
Communication Trainer (Freelance)
April 1, 2014 - September 1, 2018Placed 53 candidates in IT through communication and employability training. Conducted workshops resulting in a 25% improvement in placement outcomes.
Education
MBA at ICFAI
January 1, 2013 - December 31, 2015MA at University of Madras
January 1, 2015 - December 31, 2016BA at Ethiraj College for Women
January 1, 2000 - December 31, 2003MBA at ICFAI
January 1, 2013 - January 1, 2015MA at University of Madras
January 1, 2015 - January 1, 2016BA at Ethiraj College for Women
January 1, 2000 - January 1, 2003Qualifications
Organizational Behavior & Perception
January 11, 2030 - June 27, 2025Leadership Excellence Accreditation & Development
January 11, 2030 - June 27, 2025Corporate Instruction, Organizational Communication, & Facilitation
January 11, 2030 - June 27, 2025Learning & Development Manager
January 11, 2030 - June 27, 2025Instructional Design
January 11, 2030 - June 27, 2025Train the Trainer & Business English
January 11, 2030 - June 27, 2025Communication skills with Generative AI integration in business
January 11, 2030 - June 27, 2025Emotional Intelligence, Persuasion & leadership coaching
January 11, 2030 - June 27, 2025Cross-Cultural Intelligence
January 11, 2030 - June 27, 2025Camtasia Designer, Articulate Storyline
January 11, 2030 - June 27, 2025Data Ethics-Data driven decisions
January 11, 2030 - June 27, 2025Organizational Behavior & Perception
January 11, 2030 - January 28, 2026Leadership Excellence Accreditation & Development
January 11, 2030 - January 28, 2026Corporate Instruction, Organizational Communication, & Facilitation
January 11, 2030 - January 28, 2026Learning & Development Manager
January 11, 2030 - January 28, 2026Instructional Design
January 11, 2030 - January 28, 2026Train the Trainer & Business English
January 11, 2030 - January 28, 2026Communication skills with Generative AI integration in business
January 11, 2030 - January 28, 2026Emotional Intelligence, Persuasion & leadership coaching
January 11, 2030 - January 28, 2026Cross-Cultural Intelligence
January 11, 2030 - January 28, 2026Camtasia Designer
January 11, 2030 - January 28, 2026Articulate Storyline
January 11, 2030 - January 28, 2026Data Ethics-Data driven decisions
January 11, 2030 - January 28, 2026Industry Experience
Education, Professional Services, Government, Travel & Hospitality
Experience Level
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