I'm an IT Support professional with 5+ years of progressive experience, specializing in proactive and reactive technical support across multiple business units. I manage in-person, phone, and Zoom-based support for a diverse user base, handling tasks from onboarding laptops to software installations and quick re-imaging, with a focus on minimizing downtime and keeping end-users productive. I am well-versed in ITSM (ITIL v4), incident and request management, and I collaborate with engineering teams to remediate at-risk devices. I can support the Dubai office during crisis situations and outside of normal hours, and I bring ownership of support processes, strong troubleshooting, and KPI-driven service delivery to a dynamic team.…I'm an IT Support professional with 5+ years of progressive experience, specializing in proactive and reactive technical support across multiple business units. I manage in-person, phone, and Zoom-based support for a diverse user base, handling tasks from onboarding laptops to software installations and quick re-imaging, with a focus on minimizing downtime and keeping end-users productive. I am well-versed in ITSM (ITIL v4), incident and request management, and I collaborate with engineering teams to remediate at-risk devices. I can support the Dubai office during crisis situations and outside of normal hours, and I bring ownership of support processes, strong troubleshooting, and KPI-driven service delivery to a dynamic team.WWWW…