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I am a proactive and detail-oriented professional with a strong foundation in e-commerce and a background in Finance. I have hands-on experience setting up a Shopify store and applying my skills to product listing, inventory management, SEO, order processing, and customer support.\n\nMy mission is to take ecommerce tasks off your hands so you can focus on growing your business, by streamlining operations, automating workflows, and enhancing customer engagement through email marketing and optimized product data.…I am a proactive and detail-oriented professional with a strong foundation in e-commerce and a background in Finance. I have hands-on experience setting up a Shopify store and applying my skills to product listing, inventory management, SEO, order processing, and customer support.\n\nMy mission is to take ecommerce tasks off your hands so you can focus on growing your business, by streamlining operations, automating workflows, and enhancing customer engagement through email marketing and optimized product data.

Joy Fani Kusa

Web Designer, UX Designer, UI Designer, +2

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I am a proactive and detail-oriented professional with a strong foundation in e-commerce and a background in Finance. I have hands-on experience setting up a Shopify store and applying my skills to product listing, inventory management, SEO, order processing, and customer support.\n\nMy mission is to take ecommerce tasks off your hands so you can focus on growing your business, by streamlining operations, automating workflows, and enhancing customer engagement through email marketing and optimized product data.…I am a proactive and detail-oriented professional with a strong foundation in e-commerce and a background in Finance. I have hands-on experience setting up a Shopify store and applying my skills to product listing, inventory management, SEO, order processing, and customer support.\n\nMy mission is to take ecommerce tasks off your hands so you can focus on growing your business, by streamlining operations, automating workflows, and enhancing customer engagement through email marketing and optimized product data.

Available to hire

I am a proactive and detail-oriented professional with a strong foundation in e-commerce and a background in Finance. I have hands-on experience setting up a Shopify store and applying my skills to product listing, inventory management, SEO, order processing, and customer support.\n\nMy mission is to take ecommerce tasks off your hands so you can focus on growing your business, by streamlining operations, automating workflows, and enhancing customer engagement through email marketing and optimized product data.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

E-commerce Support (Shopify Specialization) at Self-initiated Shopify Sample Store

September 1, 2025 - Present

Created a sample Shopify store to highlight approaches to product management, product listing, inventory management & tracking, SEO, order processing, customer support and email marketing management. Optimized product listings to increase search engine ranking and boost organic traffic by 50%. Implemented a comprehensive SKU system with automated low-stock alerts, improving inventory accuracy by 20% and reducing stockouts by 10%. Developed a chatbot with automated first response, reducing customer wait times by 15% and cutting customer support costs by 45%. Created and launched automated email flows for new subscribers and abandoned carts, driving a 5% increase in sales and improving customer engagement by 30%.

Administrative Support at Freelance / Remote

July 31, 2025 - October 21, 2025

Executed comprehensive trip planning and research, designing detailed itineraries and budgets to ensure a seamless client experience. Optimized client time and productivity by managing schedules with Google Calendar. Developed and automated Excel budget templates for client expense tracking, thus supporting strategic decision-making.