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I'm a multilingual, customer-focused professional with over five years of experience delivering exceptional support across tech, health, and crypto sectors. I excel at maintaining high customer satisfaction and driving operational efficiency in fast-paced environments. I'm passionate about blockchain technology and decentralized finance, with hands-on experience helping users on both centralized (CEX) and decentralized (DEX) exchanges. I thrive in cross-functional collaboration to troubleshoot issues and improve user experiences.…I'm a multilingual, customer-focused professional with over five years of experience delivering exceptional support across tech, health, and crypto sectors. I excel at maintaining high customer satisfaction and driving operational efficiency in fast-paced environments. I'm passionate about blockchain technology and decentralized finance, with hands-on experience helping users on both centralized (CEX) and decentralized (DEX) exchanges. I thrive in cross-functional collaboration to troubleshoot issues and improve user experiences.

Kwame Dabla

Content Creator, Copywriter, UI Designer, +2

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I'm a multilingual, customer-focused professional with over five years of experience delivering exceptional support across tech, health, and crypto sectors. I excel at maintaining high customer satisfaction and driving operational efficiency in fast-paced environments. I'm passionate about blockchain technology and decentralized finance, with hands-on experience helping users on both centralized (CEX) and decentralized (DEX) exchanges. I thrive in cross-functional collaboration to troubleshoot issues and improve user experiences.…I'm a multilingual, customer-focused professional with over five years of experience delivering exceptional support across tech, health, and crypto sectors. I excel at maintaining high customer satisfaction and driving operational efficiency in fast-paced environments. I'm passionate about blockchain technology and decentralized finance, with hands-on experience helping users on both centralized (CEX) and decentralized (DEX) exchanges. I thrive in cross-functional collaboration to troubleshoot issues and improve user experiences.

Available to hire

I’m a multilingual, customer-focused professional with over five years of experience delivering exceptional support across tech, health, and crypto sectors. I excel at maintaining high customer satisfaction and driving operational efficiency in fast-paced environments.

I’m passionate about blockchain technology and decentralized finance, with hands-on experience helping users on both centralized (CEX) and decentralized (DEX) exchanges. I thrive in cross-functional collaboration to troubleshoot issues and improve user experiences.

Skills

CRM

Copywriting

Experience Level

CRM

Expert

Copywriting

Expert

Language

French

Fluent

English

Fluent

Spanish; Castilian

Fluent

Portuguese

Beginner

Work Experience

French & English Customer Support Specialist at Binance

April 30, 2025 - April 30, 2025

Delivered bilingual French & English support for cryptocurrency users, achieving a 95% satisfaction rate. Guided users through KYC, withdrawals, trading, and staking on CEX and DEX platforms. Reduced average response time by 30% through effective use of live chat and ticketing tools. Collaborated with tech teams to troubleshoot user issues, decreasing escalation rates.

Customer Care Specialist at IZI SAFETY

March 31, 2024 - March 31, 2024

Improved customer satisfaction to 96.5% via targeted service enhancements. Boosted data accuracy by 30% through verification and database updates. Delivered support via email and live chat, cutting resolution time by 25%.

Junior Customer Care Manager at ASPISANTÉ

November 30, 2020 - November 30, 2020

Supported a French health-tech startup in increasing repeat customer rate by 16%. Worked cross-functionally with sales and product teams to boost customer satisfaction by 10%.

Call Center Agent & Social Media Intern at KOALA PHONE

March 31, 2020 - March 31, 2020

Maintained a 15% client retention rate through quality engagement. Scheduled appointments and optimized sales agent routes. As an intern, improved social media reach and engagement through content strategy.