Fashion and creative idea and goods illustrator. Years of experience in hospitality management both in top hotels and airlines. Well travelled and schooled in international schools. Willing to learn and work with a group but well experienced.

Lucy O Dopemu

Fashion and creative idea and goods illustrator. Years of experience in hospitality management both in top hotels and airlines. Well travelled and schooled in international schools. Willing to learn and work with a group but well experienced.

Available to hire

Fashion and creative idea and goods illustrator. Years of experience in hospitality management both in top hotels and airlines. Well travelled and schooled in international schools. Willing to learn and work with a group but well experienced.

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Experience Level

Language

English
Fluent

Work Experience

Manager at AGSL
January 1, 2013 - Present
Part of the company handling designing and decorating of hotels; responsible for managing hotels on a day-to-day basis, interviewing and employing workers, marketing, advertising and ensuring guest expectations are met or exceeded. Created tour packages for individuals and organizations.
General Manager at House 46 Hotel and Suites Ltd
January 1, 2014 - January 1, 2016
Overseeing hotel operations and services to ensure they are well managed; ensuring customer satisfaction and maintaining good business relationships.
General Manager at S&S Hotels and Suites
January 1, 2012 - January 1, 2013
Overseeing hotel operations and services to ensure they are well managed; ensuring customer satisfaction and maintaining good business relationships.
Marketing Manager at NigNed Nigeria Limited
January 1, 2009 - January 1, 2012
Administrative experience in performing office support duties, providing information to the public, receiving payments, addressing customer complaints, and maintaining records within the Finance Department; involved in marketing activities.
Event and Marketing Manager at Radisson Blu
January 1, 2010 - January 1, 2010
In charge of booking and organizing events and parties for the hotel and marketing the hotel to customers, promoting the hotel and packages offered.
Public Relations Manager at Palmview Manor
January 1, 2007 - January 1, 2008
Public relations professional responsible for media planning and events within and outside the hotel; leadership in media programs and instructional resources.
Duty Assistant/Administration Officer at Bullring Partnership Limited
January 1, 2005 - January 1, 2007
Customer service by giving directions and tour information, promoting events and new product adverts in the mall; handled administration work of sales and customer satisfaction reports; security oversight.
Customer Service Officer at The Phoenix / British Gas Solihull
January 1, 2005 - Present
Responded to inquiries from clients and the public about senior services; answered telephone inquiries.
Sales Representative (Self Employed) at Club La Costa
January 1, 2004 - January 1, 2005
Sold and promoted holiday packages and tours to different parts of the world.
Administration Manager at BETA First
January 1, 2004 - January 1, 2005
Administrative Assistant with strong organizational and interpersonal skills; multitasked a variety of responsibilities and challenges.
Voyager/Sales and Marketing Manager at Airline Management Limited
January 1, 2001 - January 1, 2004
General Sales Agent for South African Airways; selling tickets, attending to VIP and frequent flyer customers, travelling as travel and tour officer, handling operations.
Loyalty Programme Coordinator
January 1, 1999 - January 1, 2001
Coordinator of loyalty programmes and related customer engagement initiatives.
Public Relations & Sales Officer/Manager at Le’ Meridien Eko Hotel
January 1, 1995 - January 1, 1999
Public relations and sales role including events and telemarketing; responsibility for guest relations and media engagement.

Education

Masters in Business Administration (MBA) at University of Liverpool, UK
January 11, 2030 - January 1, 2006
Higher National Diploma (HND) in Public Admin at Kwara State Polytechnic, Kwara Nigeria
January 11, 2030 - January 1, 2001
National Diploma in Mass Communication (ND) at Institute of Management & Technology, Enugu
January 11, 2030 - January 1, 1997
National Diploma in Textile Technology (ND) at Yaba Polytechnic, Lagos, Nigeria
January 11, 2030 - January 1, 1995

Qualifications

Certificate in Information Technology (CERT)
January 11, 2030 - January 1, 1995
General Certificate Examination (GCE)
January 11, 2030 - January 1, 1994
Certificate in Audio Visual
January 11, 2030 - January 1, 1993
West African School Certificate (WAEC)
January 11, 2030 - January 1, 1989
Hotel reservations booking system (SAT)
October 1, 2012 - October 1, 2012
Security Industry Authority (Door Supervisor)
February 1, 2006 - February 1, 2006
Certificate in Health and Safety, Welcome Host
August 1, 2004 - August 1, 2004
Customer service and interview/CV writing (Atraxis Training on Reservation & Ticketing)
March 1, 2003 - March 1, 2003
Frequent Flyer Programme (part 1& 2)
June 1, 2002 - June 1, 2002
Safari Training on Reservation & Ticketing
July 1, 2001 - July 1, 2001
Training on Strategic Sales Skills – A customer’s Service Approach
September 1, 2000 - September 1, 2000
Conference on Opportunity Nigeria
April 1, 2000 - April 1, 2000
Workshop on Accommodation Management –Sales & Control Aspects
March 1, 1999 - March 1, 1999

Industry Experience

Travel & Hospitality, Professional Services, Media & Entertainment, Retail, Telecommunications

Experience Level

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