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Hello, I'm Jacquelyn Massey, a customer-focused professional with over 20 years of experience delivering exceptional service and building lasting relationships. I thrive in fast-paced environments, enjoy training colleagues, and have a proven track record of promoting stronger satisfaction and engagement for both clients and teams. I've helped job seekers and clients alike through payroll, placement coordination, and event representation, and I enjoy turning ideas into practical outcomes—from updating online listings to supporting community services. I'm passionate about people, organization, and clear communication, and I bring a friendly, solutions-focused approach to every role.…Hello, I'm Jacquelyn Massey, a customer-focused professional with over 20 years of experience delivering exceptional service and building lasting relationships. I thrive in fast-paced environments, enjoy training colleagues, and have a proven track record of promoting stronger satisfaction and engagement for both clients and teams. I've helped job seekers and clients alike through payroll, placement coordination, and event representation, and I enjoy turning ideas into practical outcomes—from updating online listings to supporting community services. I'm passionate about people, organization, and clear communication, and I bring a friendly, solutions-focused approach to every role.

Jacquelyn Massey

Copywriter, Content Creator, Product Designer, +5

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Hello, I'm Jacquelyn Massey, a customer-focused professional with over 20 years of experience delivering exceptional service and building lasting relationships. I thrive in fast-paced environments, enjoy training colleagues, and have a proven track record of promoting stronger satisfaction and engagement for both clients and teams. I've helped job seekers and clients alike through payroll, placement coordination, and event representation, and I enjoy turning ideas into practical outcomes—from updating online listings to supporting community services. I'm passionate about people, organization, and clear communication, and I bring a friendly, solutions-focused approach to every role.…Hello, I'm Jacquelyn Massey, a customer-focused professional with over 20 years of experience delivering exceptional service and building lasting relationships. I thrive in fast-paced environments, enjoy training colleagues, and have a proven track record of promoting stronger satisfaction and engagement for both clients and teams. I've helped job seekers and clients alike through payroll, placement coordination, and event representation, and I enjoy turning ideas into practical outcomes—from updating online listings to supporting community services. I'm passionate about people, organization, and clear communication, and I bring a friendly, solutions-focused approach to every role.

Available to hire

Hello, I’m Jacquelyn Massey, a customer-focused professional with over 20 years of experience delivering exceptional service and building lasting relationships. I thrive in fast-paced environments, enjoy training colleagues, and have a proven track record of promoting stronger satisfaction and engagement for both clients and teams.

I’ve helped job seekers and clients alike through payroll, placement coordination, and event representation, and I enjoy turning ideas into practical outcomes—from updating online listings to supporting community services. I’m passionate about people, organization, and clear communication, and I bring a friendly, solutions-focused approach to every role.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Service Specialist at Goodwill Industries

July 1, 2024 - February 28, 2026

Greeted customers, assisted on the sales floor in locating items, maintained clean and organized merchandise aisles, stocked new items, and processed transactions.

Payroll Specialist at C.F.S.I. Employment Services

September 1, 2017 - November 28, 2023

Processed payroll for multiple temporary employees and client companies; managed invoicing and accounts payable in PBS; handled property rentals and errands; performed E-Verify and state new hire reporting; represented the company at job fairs; maintained website and job listings; updated online platforms; used Excel to build payroll spreadsheets and statistics; ran audit-ready reports; trained new employees for the Job Placement Coordinator role.

Job Placement Coordinator at C.F.S.I. Employment Services

July 18, 2016 - September 1, 2017

Answered questions about applications during intake; verified employment and school information; matched qualified applicants with client needs; filled job orders; managed phones, data entry, and reception; maintained confidentiality; encouraged client retention through strong interpersonal skills.

Target Team Member at Target

November 1, 2015 - July 1, 2016

Provided exceptional guest service; sorted and restocked apparel; maintained store cleanliness; handled on-the-spot checkout to minimize queues; answered phones and supervised fitting rooms; extended employment beyond the holiday season.

Circulation Clerk at West Carroll Parish Library

August 1, 2008 - October 1, 2015

Assisted patrons, handled faxes, copies, and computer assistance; completed end-processing tasks; helped with AR tests and juvenile materials; created signage and managed shelving; engaged with the community.

Cataloging at West Carroll Parish Library

November 1, 2009 - October 1, 2015

Learned cataloging in TLC system; created MARC records, printed spine labels, and supported item processing; contributed to cataloging accuracy and library operations.

Clerk at West Carroll Parish Library

November 1, 2009 - October 1, 2015

Assisted interim director; updated the library website; ran reports; ordered supplies; supported book purchasing decisions and program brochures; contributed to daily operations and outreach.

Cashier at Al’s Mini Mart

June 1, 2007 - February 1, 2008

Customer relations; managed register and cash handling; stocked shelves; light cleaning; opened and closed the store per shift requirements.

Sales Associate/Manager at Movie Gallery

July 1, 2005 - September 1, 2006

Processed movie rentals; made morning deposits; hired and trained employees; managed inventory and supplies; created displays; participated in promotions and promotions to boost sales; offered leadership potential early in tenure.