I am a results-driven professional skilled in CRM administration, e-commerce operations, customer experience management, and back-office coordination. I’ve led cross-department collaboration that improved efficiency by 15% and enhanced the experience for 2,000+ clients. I’m passionate about turning data into actionable decisions and building robust processes. I thrive in fast-paced, technology-driven environments. I’m a quick learner who embraces growth, communicates clearly, and guides teams toward operational excellence while delivering measurable outcomes.…

Lana Gamkhuashvili

I am a results-driven professional skilled in CRM administration, e-commerce operations, customer experience management, and back-office coordination. I’ve led cross-department collaboration that improved efficiency by 15% and enhanced the experience for 2,000+ clients. I’m passionate about turning data into actionable decisions and building robust processes. I thrive in fast-paced, technology-driven environments. I’m a quick learner who embraces growth, communicates clearly, and guides teams toward operational excellence while delivering measurable outcomes.…

Available to hire

I am a results-driven professional skilled in CRM administration, e-commerce operations, customer experience management, and back-office coordination. I’ve led cross-department collaboration that improved efficiency by 15% and enhanced the experience for 2,000+ clients. I’m passionate about turning data into actionable decisions and building robust processes.

I thrive in fast-paced, technology-driven environments. I’m a quick learner who embraces growth, communicates clearly, and guides teams toward operational excellence while delivering measurable outcomes.

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Language

Georgian
Fluent
English
Advanced
Russian
Advanced

Work Experience

E-commerce Specialist at Timeless LTD
May 1, 2022 - May 1, 2022
Maintained accuracy of product listings, pricing, and inventory across multiple e-commerce platforms through structured data validation in 1C. Developed and executed product and marketing strategies that supported online sales growth and customer retention. Arranged full order-to-delivery operations, aligning with warehouse and logistics teams to ensure timely fulfillment. Conducted website functionality testing, identified bugs, and collaborated with IT to implement front-end fixes and UX improvements. Managed customer communication across email, chat, and social platforms, achieving faster response rates and improved satisfaction scores. Recorded and reconciled financial transactions in 1C, maintaining transparency and compliance across all reporting stages.
Back Office Operations Manager/CRM Administrator at Outsourcing Company F.S Group IL
February 1, 2022 - February 1, 2022
Directed back-office workflows and coordinated with cross-functional teams to ensure seamless daily operations. Oversaw customer data uploads and CRM accuracy, improving lead management and follow-up efficiency. Collaborated with developers to enhance system functionality based on user feedback, reducing recurring errors and improving processing speed. Categorized and routed leads by source and affiliate, enabling faster response times from sales and marketing teams. Executed Know Your Client (KYC) procedures for new and existing clients in compliance with internal policies. Consolidated financial and operational data into daily and monthly performance reports, delivering insights that supported management decisions. Guided and supervised a team of four back-office specialists, fostering consistency, data accuracy, and strong collaboration across departments.
Hospitality & Brand Manager / Events Coordinator (Part-Time) at Family Winery Business, Georgia
June 1, 2024 - June 1, 2024
Strengthened B2B relationships with travel agencies and tour operators, boosting visitor bookings by 30%. Planned event logistics, vendor coordination, and promotional materials to support seasonal campaigns. Enhanced brand visibility through partnerships with local guides and hospitality platforms. Contributed to building strong partnerships and enhancing the brand’s reputation.
Call Center Manager (Retail) at Amazonshop Georgia
February 1, 2020 - February 1, 2020
Directed daily call center operations, ensuring efficient communication between operators and customers to deliver a seamless customer experience. Coordinated installment agreement processing and documentation in partnership with financial institutions. Liaise with external money processors and banks to handle transaction issues and disputes. Oversaw end-to-end order management, from intake through fulfillment. Recruited, trained, and onboarded new employees, raising overall team productivity and performance metrics. Managed order uploads, tracking, and issue resolution through courier and logistics platforms. Developed, analyzed, and presented daily and monthly performance reports.
Administrative Coordinator | HR Assistant (Seasonal) at Primorie Grand Wellness & Restaurant Industry
August 1, 2018 - August 1, 2018
Handled day-to-day office operations and document workflows, improving internal task turnaround by 20%. Preparation of daily reconciliation reports. Oversee invoice processing, purchase orders, and vendor billing accuracy. Collaborate with departments within the company to ensure smooth operations. Maintained employee records and helped recruitment, assisting with onboarding for 15+ new seasonal hires. Identified and helped recruit top culinary professionals from Georgia for restaurant operations, coordinating visa documentation and relocation logistics.
Administrative Services Manager (Seasonal) at Primorie Grand Wellness & Restaurant Industry
August 1, 2017 - August 1, 2017
Supervised administrative and operational support functions to ensure daily business continuity. Compiled analytical reports and conducted research that informed procurement and staffing decisions. Organized company events and coordinated logistics to ensure successful execution. Managed scheduling, appointments, and correspondence for senior leadership and staff. Tracked and resolved logistics issues through courier systems, cutting delivery delays by 25%. Monitored team performance, ensuring high-quality standards and adherence to company goals.

Education

Bachelor's degree in Business Administration and Management at Ilia State University
January 1, 2015 - December 31, 2019

Qualifications

Social Media Course
June 1, 2022 - July 1, 2022
Software Testing Beginner Course
October 1, 2025 - November 6, 2025

Industry Experience

Retail, Travel & Hospitality, Software & Internet, Professional Services, Media & Entertainment
    paper CRM & E-commerce Operations

    Projects and case studies highlighting my experience in CRM administration, e-commerce management, and process optimization. My work focuses on improving customer experience, ensuring data accuracy, and coordinating cross-functional workflows. I’ve handled CRM data organization, lead routing, reporting, and e-commerce operations such as product listing accuracy, order fulfillment, and communication management. Each project reflects my commitment to efficiency, adaptability, and detail-oriented execution.