Lana Gamkhuashvili

Available to hire

I am a results-driven professional skilled in CRM administration, e-commerce operations, customer experience management, and back-office coordination.

About

I am a results-driven professional skilled in CRM administration, e-commerce operations, customer experience management, and back-office coordination. I’ve led cross-department collaboration that improved efficiency by 15% and enhanced the experience for 2,000+ clients. I’m passionate about turning data into actionable decisions and building robust processes.

I thrive in fast-paced, technology-driven environments. I’m a quick learner who embraces growth, communicates clearly, and guides teams toward operational excellence while delivering measurable outcomes.

  • Joined November 2025

Languages

  • GeorgianFluent
  • EnglishAdvanced
  • RussianAdvanced

Industry experience

  • Retail
  • Travel & Hospitality
  • Software & Internet
  • Professional Services
  • Media & Entertainment

More experts in Limassol, Cyprus

Projects · 1

Projects and case studies highlighting my experience in CRM administration, e-commerce management, and process optimization. My work focuses on improving customer experience, ensuring data accuracy, and coordinating cross-functional workflows. I’ve handled CRM data organization, lead routing, reporting, and e-commerce operations such as product listing accuracy, order fulfillment, and communication management. Each project reflects my commitment to efficiency, adaptability, and detail-oriented execution.

CRM & E-commerce Operations
  • Data Analyst
  • Data Collector
  • Data Scraping Specialist
  • +1

Work experience· 6 roles

Hospitality & Brand Manager / Events Coordinator (Part-Time) · Family Winery Business, GeorgiaJun 2024 – Jun 2024 · 1 mo

Strengthened B2B relationships with travel agencies and tour operators, boosting visitor bookings by 30%. Planned event logistics, vendor coordination, and promotional materials to support seasonal campaigns. Enhanced brand visibility through partnerships with local guides and hospitality platforms. Contributed to building strong partnerships and enhancing the brand’s reputation.

E-commerce Specialist · Timeless LTDMay 2022 – May 2022 · 1 mo

Maintained accuracy of product listings, pricing, and inventory across multiple e-commerce platforms through structured data validation in 1C. Developed and executed product and marketing strategies that supported online sales growth and customer retention. Arranged full order-to-delivery operations, aligning with warehouse and logistics teams to ensure timely fulfillment. Conducted website functionality testing, identified bugs, and collaborated with IT to implement front-end fixes and UX improvements. Managed customer communication across email, chat, and social platforms, achieving faster response rates and improved satisfaction scores. Recorded and reconciled financial transactions in 1C, maintaining transparency and compliance across all reporting stages.

Back Office Operations Manager/CRM Administrator · Outsourcing Company F.S Group ILFeb 2022 – Feb 2022 · 1 mo

Directed back-office workflows and coordinated with cross-functional teams to ensure seamless daily operations. Oversaw customer data uploads and CRM accuracy, improving lead management and follow-up efficiency. Collaborated with developers to enhance system functionality based on user feedback, reducing recurring errors and improving processing speed. Categorized and routed leads by source and affiliate, enabling faster response times from sales and marketing teams. Executed Know Your Client (KYC) procedures for new and existing clients in compliance with internal policies. Consolidated financial and operational data into daily and monthly performance reports, delivering insights that supported management decisions. Guided and supervised a team of four back-office specialists, fostering consistency, data accuracy, and strong collaboration across departments.

Call Center Manager (Retail) · Amazonshop GeorgiaFeb 2020 – Feb 2020 · 1 mo
Administrative Coordinator | HR Assistant (Seasonal) · Primorie Grand Wellness & Restaurant IndustryAug 2018 – Aug 2018 · 1 mo
Administrative Services Manager (Seasonal) · Primorie Grand Wellness & Restaurant IndustryAug 2017 – Aug 2017 · 1 mo

Education

Bachelor's degree in Business Administration and Management · Ilia State University2015 – 2019

Certifications and awards

Social Media Course2022
Software Testing Beginner Course2025

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