Available to hire
I am Laurentiu Alexandru Toba, an IT student with strong communication and customer service experience. I enjoy solving problems, troubleshooting, and working with people from diverse backgrounds, and I bring a calm, analytical approach to challenges.
I’m organized, reliable, and comfortable working independently or as part of a remote team. I’m looking for an entry-level IT or support role where I can grow, contribute to technical operations, and keep learning new tools and technologies.
Language
Romanian, Moldavian, Moldovan
Fluent
English
Advanced
Work Experience
Virtual Robotics Developer at Freelance & Academic Projects
October 1, 2022 - October 27, 2025Designed and developed intelligent virtual robots (chatbots and task automation systems) for educational, research, business, and everyday use. Applied AI principles and automation to streamline repetitive processes and enhance user interaction. Created conversational collaborations with peers on academic projects focusing on natural language processing and applied AI.
Online Shop Assistant at Self-Managed Online Store in Petroșani, Romania
February 1, 2020 - October 27, 2025Managed day-to-day operations of an online store, including product listings, order processing, and customer inquiries. Provided professional, timely support to customers via messages and email; resolved questions, complaints, and requests. Coordinated shipping, tracked orders, and ensured accurate documentation for all transactions. Implemented strategies to improve customer experience and streamline online processes; developed skills in digital communication, problem-solving, time management, and remote task coordination.
Symposium Assistant at Faculty - UPET Petroșani
May 31, 2025 - May 31, 2025Assisted in organizing and coordinating a university symposium, including scheduling sessions, managing registrations, and supporting speakers. Provided information and guidance to participants, ensuring smooth communication and positive experiences. Collaborated with a team to solve logistical challenges and maintain effective coordination. Gained experience in project coordination, public interaction, and problem-solving in a professional setting.
Virtual Robotics Developer at Freelance & Academic Projects
October 1, 2022 - October 28, 2025Designed and developed intelligent virtual robots (chatbots and task automation systems) for educational, research, business, and everyday use. Applied AI principles and automation to streamline repetitive processes and enhance user interaction. Created conversational collaborations with peers on academic projects focusing on natural language processing and applied AI.
Online Store Assistant at Self-Managed Online Store (Petroșani, Romania)
February 1, 2020 - October 28, 2025Managed day-to-day operations of an online store, including product listings, order processing, and customer inquiries. Provided professional, timely support to customers via messages and email, resolving questions, complaints, and requests. Coordinated shipping, tracked orders, and ensured accurate documentation for all transactions. Implemented strategies to improve customer experience and streamline online processes. Developed skills in digital communication, problem-solving, time management, and remote task coordination.
Customer Service & Student Relations Assistant at Faculty - UPET Petroșani, Petroșani, Romania
October 1, 2022 - October 28, 2025In the university's student services department, supported a large and diverse community by managing inquiries, solving problems, and ensuring smooth communication across departments. Handled calls, emails, and online requests daily, always aiming to deliver clear, professional service. Contributed to recruitment initiatives, guided new students through onboarding, and helped streamline communication and administrative processes. Worked remotely with focus and accountability, maintaining high service standards and using digital tools effectively to deliver consistent, high-quality support.
Symposium Assistant at University Symposium (Petroșani)
May 31, 2025 - May 31, 2025Assisted in organizing a university symposium, including scheduling sessions, managing registrations, supporting speakers, and providing participants with information and guidance to ensure a smooth experience. Collaborated with a team to solve logistical challenges and maintain positive experiences. Gained experience in project coordination, public interaction, and problem-solving.
Education
Master / Postgraduate degree at Universitatea din Petroșani
January 1, 2022 - October 27, 2025High School Diploma at National College of Informatics Carmen Sylva
January 1, 2015 - January 1, 2019Master / Postgraduate degree at University of Petroșani, Romania
January 1, 2022 - October 28, 2025High School at National College of Informatics Carmen Sylva
January 1, 2015 - January 1, 2019Postgraduate studies at Petroșani University / English Intensive
January 1, 2019 - October 28, 2025Qualifications
Industry Experience
Education, Non-Profit Organization, Professional Services, Software & Internet, Retail, Other
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