Available to hire
Hi, I’m Laxman Rav, a dynamic and detail-oriented professional who excels at building and nurturing relationships with clients, colleagues, and vendors. I quickly learn new skills and adapt to evolving environments, and I thrive both when working independently and as part of a collaborative team. I bring strong problem-solving, strategic thinking, and cross-functional collaboration to drive successful outcomes across diverse challenges.
I’m currently pursuing a Bachelor’s Degree in Digital Media at SUSS while contributing my varied experience across partner engagement, customer support, software engineering, and hospitality to cross-functional teams. I love turning complex problems into actionable plans and helping organizations deliver exceptional experiences.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Tamil
Beginner
Work Experience
Partner Engagement Specialist at Grab
September 1, 2025 - PresentMonitored partner performance and provided feedback for improvement. Collaborated with colleagues and support staff to maximize team efficiency. Streamlined internal processes to boost productivity and delivered outcomes by identifying partners' needs and aligning strategies. Built strong client relationships through outstanding service and proactive communication. Oversaw daily administrative operations and guided support staff, ensuring compliance with relevant regulations and promoting a collaborative work environment.
Guest Associate at Universal Studios, Resorts World Sentosa
January 1, 2025 - April 1, 2025Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns. Assisted with event coordination, resulting in successful functions and satisfied clients. Trained new team members on company policies and hospitality best practices. Handled reservation inquiries accurately, secured bookings, and supported hotel occupancy goals. Managed front desk operations during busy periods, prioritized tasks, and contributed to cost-saving initiatives while maintaining service quality. Promoted positive online reviews and provided personalized recommendations on local attractions. Streamlined check-in/check-out processes for efficiency and guest convenience.
Customer Support Analyst at UOB Bank
June 1, 2025 - August 1, 2025Resolved complex customer complaints and provided timely, accurate solutions. Conducted regular reviews of closed tickets to ensure quality control. Led proactive outreach to reduce common user issues, decreasing incoming support requests. Served as an escalation point for urgent or complicated cases and created self-help resources to empower customers.
Tram Captain at Mandai Wildlife, Mandai Zoological Gardens
October 1, 2024 - February 1, 2025Maintained poise and optimism, guiding teammates through negative situations. Collaborated with head coach to share insights on chemistry, focus, and mindset; co-led the team. Set clear role expectations, improving accountability. Enhanced team performance through effective communication and collaboration. Served as a positive role model to strengthen leadership credibility. Resolved conflicts swiftly to preserve harmony and address core issues, while keeping open lines of communication between team members and management. Monitored team chemistry and kept focus on shared goals.
Software Engineer at NCS, Ang Mo Kio
February 1, 2024 - September 1, 2024Met project deadlines through disciplined time management and task prioritization. Analyzed proposed technical solutions based on customer requirements. Developed scalable, maintainable code to ensure long-term software stability. Collaborated with management and development partners on design status and progress. Built reusable components to reduce development effort and refactored legacy codebases to improve maintainability for future updates.
Waiter/Kitchen Staff at Yayoiken Japanese Restaurant, United Square
June 1, 2018 - August 1, 2018Waited tables, managed multiple orders, maintained notes and log books, and assisted in food preparation to support smooth service flow.
Shelter Helper (Temp) at SPCA Singapore
August 1, 2013 - February 1, 2014Helped maintain log books and equipment, performed cleaning and maintenance of shelters and pets, and assisted at the SPCA Store and Souvenir Shop.
Education
Diploma: Multimedia and Infocomm Technology at Nanyang Polytechnic
January 1, 2021 - December 18, 2025Bachelor Degree: Digital Media at Singapore University of Social Sciences (SUSS)
January 11, 2030 - December 18, 2025Diploma at Nanyang Polytechnic
January 1, 2021 - December 29, 2025Bachelor Degree at Singapore University of Social Sciences (SUSS)
January 11, 2030 - December 29, 2025Diploma in Multimedia and Info-comm Technology at Nanyang Polytechnic
January 1, 2021 - December 29, 2025Bachelor Degree in Digital Media at SUSS - Clementi
January 11, 2030 - December 29, 2025O-Levels at Anglo-Chinese School (Barker Road)
January 11, 2030 - December 1, 2017Qualifications
Scrum Developer
January 11, 2030 - December 18, 2025Business Communications Level 1
January 11, 2030 - December 18, 2025Scrum Developer
January 11, 2030 - December 29, 2025Business Communications Level 1
January 11, 2030 - December 29, 2025Guitar grade 6 (Trinity)
January 11, 2030 - December 29, 2025Scrum Developer
January 11, 2030 - December 29, 2025Business Communications Level 1
January 11, 2030 - December 29, 2025Guitar grade 6 Trinity
January 11, 2030 - December 29, 2025Public Speaking
January 11, 2030 - December 29, 2025Industry Experience
Media & Entertainment, Software & Internet, Financial Services, Education, Travel & Hospitality, Healthcare, Non-Profit Organization, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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