Work Experience
Busboy/Server at Kyoto Sushi & Grill
March 1, 2018 - October 2, 2018Welcomed guests, delivered refreshments, and supported servers with table service. Cleaned and reset tables quickly to maintain efficient guest flow. Monitored dining areas and responded promptly to guest requests and cleaning needs.
Passenger Service Agent at Menzies ATS / UniFi
October 1, 2019 - June 1, 2024 Assisted passengers with check-in, ticketing, reservations, and baggage processing. Coordinated boarding and deplaning while working closely with operations and gate teams. Accommodated passenger seating needs while meeting strict departure timelines. Resolved questions and concerns with patience and professionalism in a busy airport setting.
Passenger Service Trainer at UniFi Service
June 1, 2024 - May 1, 2025 Trained new and existing passenger service agents on airline systems, customer service expectations, and regulatory procedures. Coached team members on accuracy, safety, and professionalism to improve day-to-day performance. Provided on-the-floor support during peak times to maintain smooth operations and minimize delays. Helped create a positive learning environment that built confidence and consistency across the team.
Education
Qualifications
Industry Experience
Travel & Hospitality, Transportation & Logistics, Professional Services
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