Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m Leigh Toussaint, a results-driven Client Services Engineer with a passion for turning complex technical issues into clear, actionable solutions. Over a decade in trading platform support, I focus on helping clients stay connected, diagnosing root causes quickly, and delivering reliable systems via collaboration with product and development teams. I thrive in fast-paced environments, enjoy building self-service tools and documentation, and lead disaster recovery and testing initiatives that reduce errors and improve resilience. My strengths include FIX protocol troubleshooting, UNIX-based log analysis, and cross-functional project leadership that aligns technical goals with business outcomes.…I’m Leigh Toussaint, a results-driven Client Services Engineer with a passion for turning complex technical issues into clear, actionable solutions. Over a decade in trading platform support, I focus on helping clients stay connected, diagnosing root causes quickly, and delivering reliable systems via collaboration with product and development teams. I thrive in fast-paced environments, enjoy building self-service tools and documentation, and lead disaster recovery and testing initiatives that reduce errors and improve resilience. My strengths include FIX protocol troubleshooting, UNIX-based log analysis, and cross-functional project leadership that aligns technical goals with business outcomes.

Leigh Toussaint

Project Manager, Web Developer, Programmer, +7





I’m Leigh Toussaint, a results-driven Client Services Engineer with a passion for turning complex technical issues into clear, actionable solutions. Over a decade in trading platform support, I focus on helping clients stay connected, diagnosing root causes quickly, and delivering reliable systems via collaboration with product and development teams. I thrive in fast-paced environments, enjoy building self-service tools and documentation, and lead disaster recovery and testing initiatives that reduce errors and improve resilience. My strengths include FIX protocol troubleshooting, UNIX-based log analysis, and cross-functional project leadership that aligns technical goals with business outcomes.…I’m Leigh Toussaint, a results-driven Client Services Engineer with a passion for turning complex technical issues into clear, actionable solutions. Over a decade in trading platform support, I focus on helping clients stay connected, diagnosing root causes quickly, and delivering reliable systems via collaboration with product and development teams. I thrive in fast-paced environments, enjoy building self-service tools and documentation, and lead disaster recovery and testing initiatives that reduce errors and improve resilience. My strengths include FIX protocol troubleshooting, UNIX-based log analysis, and cross-functional project leadership that aligns technical goals with business outcomes.

Available to hire

I’m Leigh Toussaint, a results-driven Client Services Engineer with a passion for turning complex technical issues into clear, actionable solutions. Over a decade in trading platform support, I focus on helping clients stay connected, diagnosing root causes quickly, and delivering reliable systems via collaboration with product and development teams.

I thrive in fast-paced environments, enjoy building self-service tools and documentation, and lead disaster recovery and testing initiatives that reduce errors and improve resilience. My strengths include FIX protocol troubleshooting, UNIX-based log analysis, and cross-functional project leadership that aligns technical goals with business outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Senior Client Services Engineer at SmartTrade

January 1, 2021 - Present

Resolve client support issues via Jira tickets, calls, and emails. Conduct in-depth investigations, troubleshooting, and problem resolution. Maintain client connectivity and promptly escalate issues. Collaborate with Project Managers, Product Managers, and Development teams. Monitor FIX raw logs using UNIX and internal tools. Reset sequence numbers for client connections.

Technical Support Analyst at FidessaSaaS Trading Platform

December 1, 2020 - October 13, 2025

Served as primary technical liaison for traders, service desks, and compliance officers. Developed Quick Reference Guides and FAQs to enhance client self-service. Advocated for self-service tools, increasing adoption among clients. Investigated trade breaks, pricing discrepancies, and compliance-related inquiries. Led and improved internal Disaster Recovery and SIFMA testing processes, reducing procedural errors by 80%. Managed cross-functional projects related to disaster recovery and trading system enhancements. Created and maintained documentation for support processes and technical troubleshooting.

Client Support at SS&C Technologies (Tradeware Acquisition)

October 1, 2013 - October 13, 2025

Performed real-time monitoring of connections and trade flows. Investigated user queries, trade breaks, and system connectivity issues. Managed implementation setup for new clients and FIX connectivity. Utilized SugarCRM for ticket tracking and troubleshooting. Monitored FIX logs using UNIX and internal tools.

Senior Quality Assurance Analyst at SS&C Technologies (Tradeware Acquisition)

March 1, 2013 - October 13, 2025

Developed and maintained test plans, test scenarios, and test cases. Reported and tracked defects using Bugzilla. Participated in GUI development for Algorithmic Trading applications. Conducted unit testing and integrated new components into the production environment. Collaborated with Development and Support teams to ensure smooth production upgrades.

Quality Assurance Engineer (Intern) at SS&C Technologies (Tradeware Acquisition)

August 1, 2008 - October 13, 2025

Tracked and resolved defects using Bugzilla. Prepared release notes for product updates. Conducted regression testing and provided weekly reports to stakeholders.