I am a performance-driven professional with over 15 years of experience in leadership, sales, and after-sales management. I am motivated by building authentic bridges, embracing challenges as growth opportunities, and handling conflicts with respect and loyalty. I have transitioned to the digital universe, where I apply my training and workflow management skills to streamline online communities and utilize tools like HubSpot (Super Admin) and Google Workspace. I seek to join a team that values a human-centric approach, concrete results, and a disruptive perspective on process management.

Lena Da Silveira

I am a performance-driven professional with over 15 years of experience in leadership, sales, and after-sales management. I am motivated by building authentic bridges, embracing challenges as growth opportunities, and handling conflicts with respect and loyalty. I have transitioned to the digital universe, where I apply my training and workflow management skills to streamline online communities and utilize tools like HubSpot (Super Admin) and Google Workspace. I seek to join a team that values a human-centric approach, concrete results, and a disruptive perspective on process management.

Available to hire

I am a performance-driven professional with over 15 years of experience in leadership, sales, and after-sales management. I am motivated by building authentic bridges, embracing challenges as growth opportunities, and handling conflicts with respect and loyalty.

I have transitioned to the digital universe, where I apply my training and workflow management skills to streamline online communities and utilize tools like HubSpot (Super Admin) and Google Workspace. I seek to join a team that values a human-centric approach, concrete results, and a disruptive perspective on process management.

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Language

Portuguese
Fluent
English
Intermediate

Work Experience

Blockchain Startup Sales Representative at Viveel
April 1, 2023 - October 20, 2025
CRM management and content creation collaboration with the Marketing team. Remote.
After-Sales Assistant / Specialized Sales Rep at Auchan Retail
July 31, 2022 - October 20, 2025
High sales performance on electronics; managed the welcomed desk, conflict resolution, and after-sales repair workflow.
Store Manager at Restaurante Pateo
June 1, 2017 - October 20, 2025
Operational management and team recruitment/leadership.
Sales Representative / Team Leader at CR Inter Pessoal (Portimão)
July 21, 2011 - October 20, 2025
Promoted to Team Leader and Trainer within 6 months. Responsible for administrative management and contract registration, ensuring data quality.
Sales Representative at Viveel
April 1, 2023 - October 21, 2025
Remote sales role at a blockchain startup; managed CRM, built relationships with partners and clients, contributed to go-to-market strategy, and collaborated with Marketing on content and community engagement.
After-Sales Assistant / Specialized Sales Rep at Auchan Retail
July 31, 2022 - October 21, 2025
Handled after-sales support, welcomed customers, resolved conflicts, and led after-sales service improvements.
Store Manager at Restaurante Pateo
June 1, 2017 - October 21, 2025
Operational management; team recruitment and leadership; customer service and staff coordination.
Sales Representative / Team Leader at RH Inter Pessoal (Portimão)
July 21, 2011 - October 21, 2025
Sales activities, customer relations, and team leadership; performed administrative duties.

Education

Industrial Fashion Design at Magestil – Escola de Moda de Lisboa
January 11, 2030 - October 20, 2025
Industrial Fashion Design at MAGESTIL – Escola de Moda de Lisboa
January 11, 2030 - October 21, 2025
Nursery Assistant at Cognos, Level 4 QRQ
January 11, 2030 - October 21, 2025

Qualifications

Nurse Assistant (Cognos, Level 4 QRQ)
January 11, 2030 - October 20, 2025

Industry Experience

Media & Entertainment, Professional Services, Retail, Software & Internet, Education