Bilingual customer service professional with extensive experience in reservations, complaints handling, and customer support across phone, live chat, and email. I also bring strong training experience, alongside Dutch–English translation and proofreading for customer and legal communications. Studied English and Dutch, with translation skills and a great deal of creative writing in personal life. Based in the UK since December 2018, I support guests and travel agents with booking amendments, cancellations, special requests, and reservation enquiries. I’m known for handling documentation accurately, managing feedback and reviews, and communicating clearly in both Dutch and English.

Lente Bindinga

Bilingual customer service professional with extensive experience in reservations, complaints handling, and customer support across phone, live chat, and email. I also bring strong training experience, alongside Dutch–English translation and proofreading for customer and legal communications. Studied English and Dutch, with translation skills and a great deal of creative writing in personal life. Based in the UK since December 2018, I support guests and travel agents with booking amendments, cancellations, special requests, and reservation enquiries. I’m known for handling documentation accurately, managing feedback and reviews, and communicating clearly in both Dutch and English.

Available to hire

Bilingual customer service professional with extensive experience in reservations, complaints handling, and customer support across phone, live chat, and email. I also bring strong training experience, alongside Dutch–English translation and proofreading for customer and legal communications.
Studied English and Dutch, with translation skills and a great deal of creative writing in personal life.

Based in the UK since December 2018, I support guests and travel agents with booking amendments, cancellations, special requests, and reservation enquiries. I’m known for handling documentation accurately, managing feedback and reviews, and communicating clearly in both Dutch and English.

See more

Experience Level

Intermediate
Intermediate
Intermediate

Language

Dutch
Fluent
English
Fluent

Work Experience

Dutch & English Reservations Agent at Carnival UK (Holland America Line)
February 1, 2026 - Present
Provide telephone and email support for Holland America Line guests and travel agents, assisting with bookings, amendments, cancellations, payments, special requests, and reservation enquiries. Handle reservation-related queries end-to-end while ensuring accurate information and effective customer communication in Dutch and English.
Senior Customer Service Agent at Spin7
May 1, 2022 - February 1, 2026
Handled customer support via phone, live chat, and email. Processed documentation, managed complaints, and supported customer issue resolution. Trained new colleagues, handled Trustpilot reviews, and translated and proofread Dutch and English correspondence, reports, and legal communications.
Book Reviewer at Dog-eared Reviews
November 1, 2020 - April 30, 2022
Reviewed books on a freelance basis in both English and Dutch.
Freelance Translator
February 1, 2018 - November 1, 2020
Translated books, contracts, official reports, and business communications between Dutch and English.
Cleaner / Resident Support (mental healthcare community) at Schoonmaakbedrijf de Dreu
April 1, 2016 - June 30, 2017
Supported cleaning duties and resident care within a mental healthcare community in the Netherlands.
Private Tutor
April 1, 2016 - December 31, 2018
Tutored English, Dutch, Mathematics, History, and Creative Writing to children and adults.

Education

Primary School Teacher Degree at Inholland Alkmaar
January 1, 2011 - December 31, 2015
International Degree of English and Education (IDEE) at Hogeschool van Amsterdam
January 1, 2010 - December 31, 2011
Teaching Assistant Level 4 (Graduated with honours) at ROC Horizon College Alkmaar
January 1, 2007 - December 31, 2010

Qualifications

First Aid Training
January 11, 2030 - July 24, 2026
GCSEs (Dutch Equivalent)
January 11, 2030 - July 24, 2026
Writing Course for Short Stories
January 11, 2030 - July 24, 2026
Writing Course for Children's Stories
January 11, 2030 - July 24, 2026

Industry Experience

Travel & Hospitality, Education, Professional Services