I bring creativity, attention to detail, and strong organizational skills to every project, complemented by clear communication and problem-solving abilities. I am adaptable and a fast learner, thriving in teamwork, client relations, and critical thinking while staying self-motivated and reliable under pressure to meet deadlines. I specialize in graphic design, video editing, and social media management, delivering high-quality visuals and cohesive campaigns from concept to final render. I am eager to learn new skills or tools as project needs require, and I respond promptly to client inquiries via phone, email, and chat to ensure smooth collaboration.

John Philip Malunes

I bring creativity, attention to detail, and strong organizational skills to every project, complemented by clear communication and problem-solving abilities. I am adaptable and a fast learner, thriving in teamwork, client relations, and critical thinking while staying self-motivated and reliable under pressure to meet deadlines. I specialize in graphic design, video editing, and social media management, delivering high-quality visuals and cohesive campaigns from concept to final render. I am eager to learn new skills or tools as project needs require, and I respond promptly to client inquiries via phone, email, and chat to ensure smooth collaboration.

Available to hire

I bring creativity, attention to detail, and strong organizational skills to every project, complemented by clear communication and problem-solving abilities. I am adaptable and a fast learner, thriving in teamwork, client relations, and critical thinking while staying self-motivated and reliable under pressure to meet deadlines.

I specialize in graphic design, video editing, and social media management, delivering high-quality visuals and cohesive campaigns from concept to final render. I am eager to learn new skills or tools as project needs require, and I respond promptly to client inquiries via phone, email, and chat to ensure smooth collaboration.

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Language

English
Fluent

Work Experience

Customer Care Representative at Teleperformance
January 1, 2018 - September 26, 2025
Managed customer inquiries via phone, email, and chat; assisted clients with policy information, claims and benefits; resolved complaints and processed policy changes, renewals and claims; prepared and edited documents, reports, and presentations; edited video reports and social media content.
Virtual Assistant at Freelance / Self-Employed
August 20, 2025 - September 26, 2025
Coordinated with suppliers and manufacturers for timely delivery of materials. Helped prepare for fashion shows and photo shoots. Managed social media accounts and promoted new collections. Provided administrative support, including scheduling meetings and handling correspondence. Edited video content for social media.
Personal Assistant at Pantua Glad y Rose
January 1, 2024 - September 26, 2025
Basic understanding of aircraft documentation, ramp safety, and maintenance procedures. Meticulous in recording technical information and communicating clearly via phone and email. Proficient with Google Sheets, Excel, and basic CRM systems; fast learner eager to take on aviation challenges.
Customer Care Representative at Teleperformance
January 1, 2018 - September 26, 2025
Managed and organized emails, calendars, and appointments. Scheduled meetings and video conferences. Prepared and edited documents, reports, and presentations. Edited video reports, TikTok videos, and Instagram reels.
Virtual Assistant at Self-employed / John Philip Malunes
August 1, 2025 - September 26, 2025
Coordinated with suppliers and manufacturers for timely delivery of materials. Helped in preparing for fashion shows and photoshoots. Managed social media accounts and promoted new collections. Provided administrative support, including scheduling meetings and handling correspondence. Edited video reports and social media content (TikTok, Instagram Reels).
Personal Assistant
January 1, 2024 - September 26, 2025
Managed social media accounts and created content; provided administrative support including scheduling meetings and handling correspondence; assisted with fashion show preparations and events.
Virtual Assistant
August 1, 2025 - October 5, 2025
Coordinate with suppliers and manufacturers for timely delivery of materials. Helped in preparing for fashion shows and photo shoots. Managed social media accounts and promoted new collections. Provided administrative support, including scheduling meetings and handling correspondence. Edit video reports, TikTok videos, and Instagram reels.
Personal Assistant
January 1, 2024 - October 5, 2025
Coordinated with suppliers and manufacturers for timely delivery of materials. Helped in preparing for fashion shows and photo shoots. Managed social media accounts and promoted new collections. Provided administrative support, including scheduling meetings and handling correspondence.
Customer Care Representative at Teleperformance | IT Park Lahug, Cebu City
January 1, 2018 - October 5, 2025
Handled customer inquiries, assisted with account information, and supported policy and benefit details. Resolved customer complaints promptly and maintained high levels of customer satisfaction.

Education

Bachelor of Science in Aeronautical Engineering at CATS AERO COLLEGE
January 1, 2018 - January 1, 2025
Bachelor of Science in Hotel and Restaurant Management at Southwestern University PHINMA Education
January 1, 2017 - January 1, 2018
Bachelor of Science in Aeronautical Engineering at Southwestern University PHINMA Education CATS Aeronautical College
January 1, 2018 - January 1, 2025
Bachelor of Science in Aeronautical Engineering at PHINMA Education CATS Aero College
January 1, 2018 - January 1, 2025
Bachelor of Science in Hotel and Restaurant Management at PHINMA Education CATS Aero College
January 1, 2017 - January 1, 2018
High School at University of Cebu - Main High School
January 11, 2030 - January 1, 2017

Qualifications

Bachelor of Science in Hotel and Restaurant Management
January 1, 2017 - January 1, 2018

Industry Experience

Education, Professional Services, Media & Entertainment, Transportation & Logistics