Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Tagalog
Fluent
Work Experience
Freelancing / Virtual Assistant at Self-Employed / Freelance
April 1, 2018 - PresentProvide graphic design, video editing, social media management, and Shopify store setup and maintenance for multiple clients; create branding assets, manage product listings and inventory, and support administrative workflows to optimize client operations.
IT Service Desk Analyst - L1 at Wipro Philippines
April 1, 2025 - October 1, 2025Provided first-line technical support to B2B clients, troubleshooting hardware, software, and application issues via calls, emails, and chat; logged service requests and incidents using ITSM tools and helped improve service desk processes.
Social Media Specialist | WordPress Developer at ALS Systems Philippines Co.
October 1, 2024 - February 1, 2025Developed and maintained WordPress sites using Elementor; managed social media content and engagement; created visuals to enhance brand visibility.
Social Media Specialist | Broadcast Technician | Video Editor at ZENITHP ADS - CUSTOM AND ARTISAN MOUSEPADS
October 1, 2024 - February 1, 2025Managed social media content and engagement; produced visuals and promotional materials; operated livestream broadcasts ensuring high-quality video and audio output.
PC Building Specialist at LEX’S CUSTOM GAMING PC
November 1, 2019 - February 1, 2025Assembled and configured custom gaming PCs, tested performance, and advised clients on hardware upgrades to optimize gaming experience.
IT Support and Web Development Intern at Independent Electricity Market Operator of the Philippines
March 1, 2024 - July 1, 2024Troubleshot hardware, software, and network issues; contributed code for new features and improved website functionality to boost performance.
Photographer | Photo Editor at LXNR Photography
October 1, 2019 - December 1, 2023Captured event and concert photos; managed lighting and post-production editing; collaborated with artists and clients on branding visuals.
Graphic Designer | Video Editor | Social Media Management | Shopify Assistant at Freelancing / Virtual Assistant
April 1, 2018 - PresentEdited a wide range of video content including reels, promos, event clips, and brand videos; created high-quality graphics to elevate client branding and engagement. Built and customized Shopify stores from the ground up, managing product listings, SEO optimization, store design, and inventory updates to improve visibility and conversions. Managed social media content, scheduling, research, and administrative support tasks to streamline client workflows and improve online performance.
IT Service Desk Analyst - L1 at WIPR Philippines
April 1, 2025 - October 1, 2025Provided first-line technical support to B2B clients by troubleshooting hardware, software, and application issues through calls, emails, and chat. Logged and managed service requests and incidents using ITSM tools, ensuring adherence to SLA and TAT requirements. Collaborated with internal teams to escalate complex issues, maintain detailed documentation, and improve service desk processes for better client satisfaction.
Education
Bachelor of Science in Information Technology (BSIT) at Technological Institute of the Philippines
January 1, 2020 - January 1, 2024Bachelor of Science in Information Technology (BSIT) at Technological Institute of the Philippines
January 1, 2020 - January 1, 2024Qualifications
CANVA ZERO TO HERO: COMPLETE COURSE
June 20, 2025 - December 31, 2025IT SUPPORT ASSOCIATE
June 20, 2025 - December 31, 2025PLATFORM ADMINISTRATION PROFESSIONAL
June 18, 2025 - December 31, 2025CONTENT MANAGEMENT PROFESSIONAL
June 17, 2025 - December 31, 2025C++ CODING | LEARN C++ PROGRAMMING WITH EXAMPLES IN ONE DAY
February 12, 2025 - December 31, 2025IT DEPLOYMENTS - BUSINESS & TECHNICAL SUPPORT PLANNING
February 9, 2025 - December 31, 2025INFORMATION & CYBER SECURITY BASICS - IT SUPPORT TECHNICIANS
February 6, 2025 - December 31, 2025IT & CYBER SECURITY 101 - CYBER SECURITY FOR BEGINNERS
February 6, 2025 - December 31, 2025INTRODUCTION TO CYBERCRIME
February 6, 2025 - December 31, 2025ISO/IEC 27001:2022 INFORMATION SECURITY ASSOCIATE
November 24, 2023 - December 31, 2025VIRTUAL REALITY AND APPLICATION WORKSHOP
November 10, 2023 - December 31, 2025VIRTUAL REALITY AND APPLICATION WORKSHOP
April 25, 2023 - December 31, 2025ISO/IEC 27001:2022 INFORMATION SECURITY ASSOCIATE
November 10, 2023 - December 31, 2025Introduction to Cybercrime
November 24, 2023 - December 31, 2025CANVA ZERO TO HERO: COMPLETE COURSE
June 20, 2025 - December 31, 2025IT SUPPORT ASSOCIATE
June 20, 2025 - December 31, 2025PLATFORM ADMINISTRATION PROFESSIONAL
June 18, 2025 - December 31, 2025CONTENT MANAGEMENT PROFESSIONAL
June 17, 2025 - December 31, 2025C++ CODING | LEARN C++ PROGRAMMING WITH EXAMPLES IN ONE DAY
February 12, 2025 - December 31, 2025IT DEPLOYMENTS - BUSINESS & TECHNICAL SUPPORT PLANNING
February 9, 2025 - December 31, 2025INFORMATION & CYBER SECURITY BASICS - IT SUPPORT TECHNICIANS
February 6, 2025 - December 31, 2025IT & CYBER SECURITY 101 - CYBER SECURITY FOR BEGINNERS
February 6, 2025 - December 31, 2025Industry Experience
Software & Internet, Media & Entertainment, Professional Services, Education, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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