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I'm Ley Wiwuga, a creative and results-driven professional with a strong foundation in customer service, customer psychology, and sales. I bring experience in writing engaging content, managing high-volume communications, and shaping customer decisions with clear, persuasive messaging. I'm now focusing on copywriting and building a portfolio that highlights brand voice, storytelling, and conversion-driven content. My background spans cross-market collaboration, direct communications, and process improvements in payments and invoicing, all of which inform my approach to audience-centric content.…I'm Ley Wiwuga, a creative and results-driven professional with a strong foundation in customer service, customer psychology, and sales. I bring experience in writing engaging content, managing high-volume communications, and shaping customer decisions with clear, persuasive messaging. I'm now focusing on copywriting and building a portfolio that highlights brand voice, storytelling, and conversion-driven content. My background spans cross-market collaboration, direct communications, and process improvements in payments and invoicing, all of which inform my approach to audience-centric content.

Leyedor Wiwuga

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I'm Ley Wiwuga, a creative and results-driven professional with a strong foundation in customer service, customer psychology, and sales. I bring experience in writing engaging content, managing high-volume communications, and shaping customer decisions with clear, persuasive messaging. I'm now focusing on copywriting and building a portfolio that highlights brand voice, storytelling, and conversion-driven content. My background spans cross-market collaboration, direct communications, and process improvements in payments and invoicing, all of which inform my approach to audience-centric content.…I'm Ley Wiwuga, a creative and results-driven professional with a strong foundation in customer service, customer psychology, and sales. I bring experience in writing engaging content, managing high-volume communications, and shaping customer decisions with clear, persuasive messaging. I'm now focusing on copywriting and building a portfolio that highlights brand voice, storytelling, and conversion-driven content. My background spans cross-market collaboration, direct communications, and process improvements in payments and invoicing, all of which inform my approach to audience-centric content.

Available to hire

I’m Ley Wiwuga, a creative and results-driven professional with a strong foundation in customer service, customer psychology, and sales. I bring experience in writing engaging content, managing high-volume communications, and shaping customer decisions with clear, persuasive messaging.

I’m now focusing on copywriting and building a portfolio that highlights brand voice, storytelling, and conversion-driven content. My background spans cross-market collaboration, direct communications, and process improvements in payments and invoicing, all of which inform my approach to audience-centric content.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Dutch

Beginner

Work Experience

Senior Sales Associate at Carphone Warehouse

July 1, 2013 - January 31, 2015

Consistently exceeded sales targets in a high-performance retail environment; Delivered tailored product recommendations based on customer needs and behaviour; Provided after-sales support and resolved customer issues effectively; Supported major product launches, contributing to record-breaking sales performance; Maintained strong customer satisfaction through clear communication and problem solving.

Sales & Social Media/Digital Content at DC Amsterdam

January 1, 2016 - February 28, 2017

Created and managed social media content, increasing customer engagement and brand visibility; Created content for digital platforms and in-store communication; Communicated with customers across Europe, adapting tone and messaging to different audiences; Produced written reports and content with clarity and structure; Handled customer queries and complaints using solution-focused and persuasive communication; Contributed to increased customer interaction and efficiency both online and in-store.

Direct Debit Specialist at Booking.com

February 1, 2017 - June 30, 2017

Used sales and persuasion techniques to drive adoption and ensure successful onboarding; Managed administrative processes with accuracy and accountability; Liaised with partners daily via phone and email, maintaining strong professional relationships; Supported credit control operations through call handling, documentation and follow-ups; Led communication with UK partners to support the transition to a direct debit payment system.

Credit Controller at Booking.com

July 1, 2017 - January 31, 2020

Communicated with partners and stakeholders across EMEA, adapting messaging to resolve financial queries effectively; Managed high-volume communication, using clear and persuasive language to manage expectations and drive outcomes; Supported process improvements and initiatives related to payments and invoicing; Contributed to cross-market projects, including Direct Debit implementation; Oversaw partner accounts within the Maltese market, ensuring timely payments and accurate invoicing.