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Creative and community-driven Social Media & Community Manager with hands-on experience managing high-reach Instagram accounts (200K+ followers), creating viral short-form content, and supporting large digital communities. Currently freelancing in social media, delivering content creation, account management, and engagement support for brands and individuals, while seeking a permanent role to bring consistency, growth, and long-term impact to a team. Known for balancing creativity with empathy and organisation, she thrives in fast-paced digital environments where safeguarding, tone, and trust matter. Experienced in stepping up during leadership gaps, handling sensitive conversations, and translating brand values into engaging, inclusive online spaces.…Creative and community-driven Social Media & Community Manager with hands-on experience managing high-reach Instagram accounts (200K+ followers), creating viral short-form content, and supporting large digital communities. Currently freelancing in social media, delivering content creation, account management, and engagement support for brands and individuals, while seeking a permanent role to bring consistency, growth, and long-term impact to a team. Known for balancing creativity with empathy and organisation, she thrives in fast-paced digital environments where safeguarding, tone, and trust matter. Experienced in stepping up during leadership gaps, handling sensitive conversations, and translating brand values into engaging, inclusive online spaces.

Libby Osman

Social Media Manager, Community Manager, Content Producer, +3

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Creative and community-driven Social Media & Community Manager with hands-on experience managing high-reach Instagram accounts (200K+ followers), creating viral short-form content, and supporting large digital communities. Currently freelancing in social media, delivering content creation, account management, and engagement support for brands and individuals, while seeking a permanent role to bring consistency, growth, and long-term impact to a team. Known for balancing creativity with empathy and organisation, she thrives in fast-paced digital environments where safeguarding, tone, and trust matter. Experienced in stepping up during leadership gaps, handling sensitive conversations, and translating brand values into engaging, inclusive online spaces.…Creative and community-driven Social Media & Community Manager with hands-on experience managing high-reach Instagram accounts (200K+ followers), creating viral short-form content, and supporting large digital communities. Currently freelancing in social media, delivering content creation, account management, and engagement support for brands and individuals, while seeking a permanent role to bring consistency, growth, and long-term impact to a team. Known for balancing creativity with empathy and organisation, she thrives in fast-paced digital environments where safeguarding, tone, and trust matter. Experienced in stepping up during leadership gaps, handling sensitive conversations, and translating brand values into engaging, inclusive online spaces.

Available to hire

Creative and community-driven Social Media & Community Manager with hands-on experience managing high-reach Instagram accounts (200K+ followers), creating viral short-form content, and supporting large digital communities. Currently freelancing in social media, delivering content creation, account management, and engagement support for brands and individuals, while seeking a permanent role to bring consistency, growth, and long-term impact to a team.

Known for balancing creativity with empathy and organisation, she thrives in fast-paced digital environments where safeguarding, tone, and trust matter. Experienced in stepping up during leadership gaps, handling sensitive conversations, and translating brand values into engaging, inclusive online spaces.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Community Manager at HASSL Ltd

March 1, 2025 - July 1, 2025

First point of contact for a global digital community (2,000+ members) via WhatsApp and Mighty Networks. Managed and moderated online spaces with safeguarding awareness and emotional intelligence, with trusted login access and partial control of an Instagram account with 200,000+ followers. Created high-performing social content (including posts reaching 2M+ views), designed campaign assets for Mental Health Awareness and Pride Month, facilitated focus groups, and supported leadership communications during staff absences.

Free Lance Social Media Manager & Content Creator

January 1, 2025 - Present

Providing ongoing and project-based social media support for brands and individuals with a focus on growth, engagement, and consistent visual identity. Managed Instagram accounts including content planning, posting, and engagement; created short-form video and graphic content optimised for reach and retention; supported audience growth through trend-led content and platform best practices; adapted tone and visuals to different brand voices and audiences; edited client videos and scheduled weekly carousel posts.

Freelance Social Media Manager & Content Creator

January 1, 2025 - Present

Providing ongoing and project-based social media support for brands and individuals, with a focus on growth, engagement, and consistent visual identity. Responsibilities include managing Instagram accounts (content planning, posting, and engagement), creating short-form video and graphic content optimized for reach and retention, adapting tone and visuals to match different brand voices and audiences, and editing/scheduling weekly carousels and videos.

Yard Duties / Polo Support (General Duties) at Silver Leys Polo Club

October 1, 2022 - February 1, 2023

Carried out general yard duties, preparing horses and tack for polo matches and lessons, and maintaining horses’ general welfare. Supported requested separate activities as needed. Gained polo knowledge in a fast-paced, high-pressure environment with 10–15 horses in care each day.

Yard Duties / Polo Support Assistant (Polo Club) at Silver Leys Polo Club

October 1, 2022 - February 1, 2023

Carried out general yard duties, prepared horses and tack for polo matches and lessons, maintained general welfare of horses, and performed separate activities as requested by liveries in a fast-paced, high-pressure environment caring for 10–15 horses per day.

Customer Service at Ventrica

October 1, 2021 - February 1, 2022

Dealt with and resolved customer complaints and problems in a dynamic day-to-day environment. Developed professional customer-facing skills and expanded knowledge of different customer-service operating systems, including first experience with remote-desktop working.

Customer Service Representative at Ventrica

October 1, 2021 - February 1, 2022

Dealt with and resolved customer complaints and problems in a dynamic day-to-day environment. Developed professional customer-facing skills and expanded knowledge of customer-service operating systems, including first experience with remote-desktop working.

Track-and-Trace Service Caller at NHS

June 1, 2020 - September 1, 2021

Worked during the Covid-19 pandemic calling patients to discuss general welfare, inform them of government guidelines, and direct them to additional services related to isolation needs. First experience with remote work, building independence while meeting targets.

Track-and-Trace (Covid-19) Call Handler at NHS

June 1, 2020 - September 1, 2021

Called patients to discuss general welfare, inform them of government guidelines, and direct them to additional services supporting needs related to isolation. First remote-working experience, helping build independence while meeting targets.

Customer Service (Shop-Café Hybrid) at Hotel Chocolat

October 1, 2019 - March 1, 2020

Made and served drinks, collected payment, and supported store opening/locking up. Learned aspects of managing a store despite being the youngest member of staff.

Barista / Customer Service Assistant at Hotel Chocolat

October 1, 2019 - March 1, 2020

Customer-facing shop-café hybrid role including making and serving drinks, collecting payment, and supporting store opening/locking up. Trusted with basic store management responsibilities despite being the youngest member of staff.

Work Experience (Helicopter Maintenance) at Harrods Aviation

March 1, 2019 - March 15, 2019

Performed general maintenance on helicopters and learned advanced procedures including replacement of doors and landing gear; removing hydraulic pipes from a small helicopter engine; and replacing back blades on a Turkish military helicopter (solo). Worked across multiple helicopter types and learned importance of client confidentiality with high-profile clients.

Engineering Work Experience (Helicopter Maintenance) at Harrods Aviation

March 1, 2019 - March 15, 2019

Two weeks of work experience performing general maintenance on helicopters and advanced procedures (e.g., replacement of doors and landing gear; removing hydraulic pipes from a small helicopter engine; replacement of back blades on a Turkish military helicopter solo). Developed practical engineering skills and strengthened understanding of client confidentiality with high-profile clients.