Lily Alison Bracken Labracken
Available to hire
I’m Lily, a multidisciplinary creative, blending design, storytelling, and visual experimentation. My work explores emotion, clarity, and interactivity — shaping experiences that connect deeply with people.
I design learning experiences, animated explainers, visual documentation, and UX-style workflows to translate technical language into engaging experiences, applying design thinking and storytelling to build clear, impactful learning flows and visuals.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Spanish; Castilian
Advanced
Work Experience
Learning Expert & Designer at Mobility Group Europe Car
January 1, 2024 - PresentCreated interactive e-learning modules, micro learning, and gamified content to simplify complex technical topics. Designed animated explainers, visual documentation, and UX-style workflows to translate technical language into engaging experiences. Applied design thinking and storytelling to build clear, impactful learning flows and visuals. Focused on onboarding and training.
Quality Analyst & Onboarding Trainer at Concentrix (Previously Webhelp)
December 31, 2022 - October 6, 2025Designed onboarding programs for new hires, blended technical, process, and soft skills training. Created assessments, coaching sessions, and learning materials to drive retention and performance. Produced audit reports and insights to improve quality and inform team development. Delivered training sessions and presentations on soft skills and difficult conversations to support team development. Resolved escalated customer cases and collaborated with internal teams to create effective solutions.
Learning Expert & Designer at Concernix (Previously Web Help) – European Car Mobility Group
January 1, 2024 - PresentCreated interactive e-learning modules, micro-learning, and gamified content to simplify complex technical topics. Designed animated explainers, visual documentation, and UX-style workflows to translate technical language into engaging experiences. Applied design thinking and storytelling to build clear, impactful learning flows and visuals.
Quality Analyst & Onboarding Trainer at Concernix (Previously Web Help)
December 31, 2024 - October 6, 2025Designed and delivered onboarding programs for new hires, blending technical, process, and soft skills training. Created assessments, coaching sessions, and learning materials to drive retention and performance. Produced audit reports and insights to improve quality and inform team development. Delivered training sessions and presentations on soft skills and difficult conversations to support team development. Resolved escalated customer cases and collaborated with internal teams to create effective solutions. Identified service gaps and process improvements through audits and CRM-based performance tracking.
Onboarding Designer at Concernix (Previously Web Help)
December 31, 2022 - October 6, 2025Designed and delivered onboarding programs for new hires, blending technical, process, and soft skills training.
Learning Expert & Designer at European Mobility Group
January 1, 2024 - PresentCreated interactive e-learning modules, microlearning, and gamified content to simplify complex technical topics. Designed animated explainers, visual documentation, and UX-style workflows to translate technical language into engaging experiences. Applied design thinking and storytelling to build clear, impactful learning flows and visuals.
Quality Analyst & Onboarding Trainer, Customer Experience & Escalation Advisor at Concentrix (Previously Webhelp)
January 1, 2022 - October 6, 2025Designed and delivered onboarding programs for new hires, blending technical, process, and soft skills training. Created assessments, coaching sessions, and learning materials to drive retention and performance. Produced audit reports and insights to improve quality and inform team development. Delivered training sessions and presentations on soft skills and difficult conversations to support team development. Resolved escalated customer cases and collaborated with internal teams to create effective solutions. Identified service gaps and process improvements through audits and CRM-based performance tracking.
Learning Expert & Designer at European Car Mobility Group
January 1, 2024 - PresentCreated interactive e-learning modules, micro learning, and gamified content to simplify complex technical topics. Designed animated explainers, visual documentation, and UX-style workflows to translate technical language into engaging experiences. Applied design thinking and storytelling to build clear, impactful learning flows and visuals. Resolved escalated customer cases and collaborated with internal teams to create effective solutions.
Quality Analyst and Onboarding Trainer at Centrix (Previously Web Help)
December 31, 2024 - October 25, 2025Designed and delivered onboarding programs for new hires, blending technical, process, and soft skills training. Created assessments, coaching sessions, and learning materials to drive retention and performance. Produced audit reports and insights to improve quality and inform team development. Delivered training sessions and presentations on soft skills and difficult conversations to support team development. Resolved escalated customer cases and collaborated with internal teams to create effective solutions.
Onboarding Trainer at Centrix (Previously Web Help)
December 31, 2022 - October 25, 2025Designed and delivered onboarding programs for new hires, blending technical, process, and soft skills training. Created assessments, coaching sessions, and learning materials to drive retention and performance.
Education
Culinary Arts at Dublin, Ireland
January 1, 2013 - October 6, 2025TEFL Certificate at Galway, Ireland
January 1, 2016 - October 6, 2025Contemporary Art Certificate at Barcelona, Spain
January 1, 2021 - October 6, 2025Graphic Design Certificate at Galway, Ireland
January 1, 2016 - October 6, 2025Culinary Arts at Dublin, Ireland
January 1, 2013 - October 6, 2025TEFL Certification at Galway, Ireland
January 1, 2016 - October 6, 2025Contemporary Art Certificate at Barcelona, Spain
January 1, 2021 - October 6, 2025Diploma in Culinary Arts at Culinary Arts program, Dublin, Ireland
January 1, 2013 - January 1, 2013TEFL Certification at Galway, Ireland
January 1, 2016 - January 1, 2016Contemporary Art Certificate at Barcelona, Spain
January 1, 2021 - January 1, 2021Graphic Design Certificate at Galway, Ireland
January 1, 2016 - January 1, 2016Culinary Arts at Dublin, Ireland
January 1, 2013 - October 25, 2025TEFL Certificate at Galway, Ireland
January 1, 2016 - October 25, 2025Graphic Design Certificate at Galway, Ireland
January 1, 2016 - October 25, 2025Contemporary Art Certificate at Barcelona, Spain
January 1, 2021 - October 25, 2025Qualifications
Culinary Arts
January 1, 2013 - October 6, 2025TEFL Certificate
January 1, 2016 - October 6, 2025Graphic Design Certificate
January 1, 2016 - October 6, 2025Contemporary Art Certificate
January 1, 2021 - October 6, 2025TEFL Certification
January 1, 2016 - October 6, 2025Contemporary Art Certificate
January 1, 2021 - October 6, 2025Graphic Design Certificate
January 1, 2016 - October 6, 2025TEFL Certificate
January 1, 2016 - October 25, 2025Contemporary Art Certificate
January 1, 2021 - October 25, 2025Graphic Design Certificate
January 1, 2016 - October 25, 2025Culinary Arts
January 1, 2013 - October 25, 2025Industry Experience
Media & Entertainment, Education, Professional Services, Software & Internet, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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