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I’m Linda Naalokun, a meticulous Administrative Assistant with a track record of strengthening office operations, safeguarding confidential information, and supporting cross-functional teams in fast-paced environments. I’m skilled at problem solving and building inclusive, efficient processes—from improving client support systems to streamlining HR and payroll tasks. I thrive when turning complex regulations into clear, compliant actions and helping organizations run smoothly.…I’m Linda Naalokun, a meticulous Administrative Assistant with a track record of strengthening office operations, safeguarding confidential information, and supporting cross-functional teams in fast-paced environments. I’m skilled at problem solving and building inclusive, efficient processes—from improving client support systems to streamlining HR and payroll tasks. I thrive when turning complex regulations into clear, compliant actions and helping organizations run smoothly.

Linda Naalokun

Project Manager, Designer, Graphic Designer, +1

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I’m Linda Naalokun, a meticulous Administrative Assistant with a track record of strengthening office operations, safeguarding confidential information, and supporting cross-functional teams in fast-paced environments. I’m skilled at problem solving and building inclusive, efficient processes—from improving client support systems to streamlining HR and payroll tasks. I thrive when turning complex regulations into clear, compliant actions and helping organizations run smoothly.…I’m Linda Naalokun, a meticulous Administrative Assistant with a track record of strengthening office operations, safeguarding confidential information, and supporting cross-functional teams in fast-paced environments. I’m skilled at problem solving and building inclusive, efficient processes—from improving client support systems to streamlining HR and payroll tasks. I thrive when turning complex regulations into clear, compliant actions and helping organizations run smoothly.

Available to hire

I’m Linda Naalokun, a meticulous Administrative Assistant with a track record of strengthening office operations, safeguarding confidential information, and supporting cross-functional teams in fast-paced environments.
I’m skilled at problem solving and building inclusive, efficient processes—from improving client support systems to streamlining HR and payroll tasks. I thrive when turning complex regulations into clear, compliant actions and helping organizations run smoothly.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Client Support at U.S. Small Business Administration/Gold Schmitt & Associates

May 1, 2025 - September 20, 2025

Delivered high-volume client assistance in a demanding environment (100+ calls weekly), guiding clients through complex SBA loan processes and resolving issues with clarity. Consistently achieved a perfect 100% weekly client satisfaction metric and contributed to a 99% overall satisfaction rate. Led customer verification improvements, supported password resets, new user access issues, and portal navigation. Trained staff on new processes, ensured thorough documentation, and maintained confidentiality per SBA guidelines. Held Level C clearance and public trust credentials; collaborated with banks and internal teams to troubleshoot system issues and streamline client portal services.

Consultant & Client Support Services at U.S. Small Business Administration / Turn2Partner LLC

November 1, 2023 - September 20, 2025

Served as subject matter expert on SBA customer systems, identifying misalignments with SBA regulations and policies. Developed standardized workflows and tools to improve quality and efficiency of customer experience. Implemented customer experience enhancements and upgrades with standardized support systems, delivering personalized support on SBA programs, portal usage, and procedures. Applied de-escalation techniques in complex situations to sustain high customer satisfaction; managed inquiries and complaints with timely resolutions, including pandemic-related challenges; collaborated with compliance teams to ensure regulatory standards.

Administrative Coordinator at Lutheran Social Services of New York

September 1, 2021 - September 20, 2025

Managed a team of 30 staff, provided daily guidance, and enforced organizational policies in the supervisor's absence. Assisted with recruiting and onboarding, HR orientation, and maintaining employee records. Supported HR operations, scheduling, payroll-related tasks, and compliance. Maintained executive calendars, budgets, and annual reports; facilitated communications with parents and guardians; ensured data integrity and emergency procedures, including documentation for evacuation and safety protocols.

Tax and Revenue Intern at Ghana Revenue Authority (GRA)

September 1, 2012 - September 20, 2025

Prepared tax returns for individuals and businesses in compliance with local and federal laws. Assisted taxpayers with form completion, managed payment plans for delinquent accounts, invoicing, and bookkeeping tasks including financial statements. Used case management systems to log issues and notes; participated in internal meetings to learn enhancements and best practices; maintained knowledge of applicable laws and regulations.

Client Support at U.S. Small Business Administration/Goldschmitt & Associates

May 1, 2025 - September 20, 2025

Provided exceptional client support in a high-volume environment (over 100 calls weekly), guiding clients through SBA loan processes and CARES relief policies. Achieved a 100% weekly client satisfaction metric and contributed to a 99% overall satisfaction rate. Coordinated password resets and new user access, troubleshooted portal and system issues with banks, and implemented process improvements. Trained teams on new procedures and ensured comprehensive documentation in the SBA client portal. Maintained strict confidentiality and compliance with SBA regulations; logged cases accurately using case management tools; maintained Level C clearance and public trust credentials.

Consultant & Client Support Services at U.S. Small Business Administration / Turn2Partner LLC

November 1, 2023 - September 20, 2025

Served as SBA subject matter expert, developing standardized work processes and tools to improve customer experience. Deployed problem-solving techniques to implement enhancements to SBA portal and learning systems, increasing satisfaction. Delivered personalized support addressing questions about programs and policy; used de-escalation to handle complex inquiries; managed inquiries during the COVID-19 pandemic; resolved billing discrepancies; collaborated with compliance teams to ensure regulatory alignment; outreached to borrowers on program changes.

Administrative Coordinator at Lutheran Social Services of New York

September 1, 2021 - September 20, 2025

Managed a team of 30 staff, provided daily guidance, recruited and onboarded, HR support; scheduled interviews and managed employee records. Coordinated executive calendars, payroll-related tasks, and compliance; handled recruitment and emergency contact information; prepared monthly budgets and reports; maintained data for site Director; documented actions to manage business continuity and evacuation procedures; ensured up-to-date emergency information and communication with parents/guardians.

Tax and Revenue Intern at Ghana Revenue Authority (GRA)

September 1, 2012 - September 20, 2025

Prepared tax returns for individuals and businesses in compliance with local and federal laws; assisted taxpayers with form completion and payment plans; handled invoicing and reconciling accounts; logged case issues using case management tools; participated in internal meetings to learn enhancements and best practices; maintained knowledge of applicable laws and regulations.