I am a native Spanish speaker with a strong background in customer service, quality control, and training within international tech and retail companies. Throughout my career, I’ve developed a sharp attention to detail, strong listening skills, and the ability to follow complex guidelines, all of which are essential for accurate and consistent data annotation. My experience working remotely, managing deadlines, and maintaining high-quality standards allows me to approach tasks with focus, clarity, and reliability. I’m genuinely interested in the intersection of language and technology, and I’m motivated to contribute to projects that support the development of better AI systems. I bring a proactive mindset, strong organizational skills, and a commitment to delivering precise, thoughtful work.

Lorena Galindo

I am a native Spanish speaker with a strong background in customer service, quality control, and training within international tech and retail companies. Throughout my career, I’ve developed a sharp attention to detail, strong listening skills, and the ability to follow complex guidelines, all of which are essential for accurate and consistent data annotation. My experience working remotely, managing deadlines, and maintaining high-quality standards allows me to approach tasks with focus, clarity, and reliability. I’m genuinely interested in the intersection of language and technology, and I’m motivated to contribute to projects that support the development of better AI systems. I bring a proactive mindset, strong organizational skills, and a commitment to delivering precise, thoughtful work.

Available to hire

I am a native Spanish speaker with a strong background in customer service, quality control, and training within international tech and retail companies. Throughout my career, I’ve developed a sharp attention to detail, strong listening skills, and the ability to follow complex guidelines, all of which are essential for accurate and consistent data annotation.

My experience working remotely, managing deadlines, and maintaining high-quality standards allows me to approach tasks with focus, clarity, and reliability. I’m genuinely interested in the intersection of language and technology, and I’m motivated to contribute to projects that support the development of better AI systems. I bring a proactive mindset, strong organizational skills, and a commitment to delivering precise, thoughtful work.

See more

Language

English
Advanced
Spanish; Castilian
Advanced
German
Advanced

Work Experience

Coaching and Training Specialist (Account Services) at AG Berlin
June 1, 2023 - November 13, 2025
Coaching and training Account Services staff; establishing knowledge management processes; creating and maintaining knowledge databases; developing and delivering training programs for DTC and Account Services; onboarding new hires into their roles.
Onboarding Specialist at AG Berlin
June 1, 2023 - June 1, 2023
Onboarded new joiners into the international Customer Service team; communicated daily with key accounts, sales and logistics teams regarding inventory, orders and shipping windows; managed weekly onboarding processes.
Senior CSS Specialist at Plus Dental
October 1, 2021 - October 1, 2021
Evaluating and approving customer documentation upon registration; checking and analyzing profiles flagged for escalations during profile renewal processes.
KYC Analyst (Remote) at Rubiko
November 1, 2020 - November 1, 2020
KYC analysis; remote role based in Barcelona.
Credit Controller at Garcia BV
January 1, 2019 - January 1, 2019
First point of contact for B2B customer portfolio across multiple markets (Spain, Portugal, Norway); monitoring and arranging payment plans; transferring cases to debt collection agencies for legal procedures.

Education

Bachelor of Arts in Social Communication at Yacambu University
January 11, 2030 - January 1, 2015

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Financial Services, Retail, Education

Hire a Audio Transcriber

We have the best audio transcriber experts on Twine. Hire a audio transcriber in Berlin today.