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Hi, I’m Lubica Schmidtova, a customer-focused professional with strong communication skills and a proven track record in handling inquiries, solving problems, and delivering support in fast-paced environments. I am fluent in English and bring experience across customer service, administration, and e-commerce, with a motivation to deliver high-quality support and ensure customer satisfaction. Hi, I’ve led hospitality and administrative operations, managed teams, and coordinated projects in multilingual settings. I am currently pursuing an MBA in Information Technology to expand my strategic and digital capabilities, and I am open to remote opportunities.…Hi, I’m Lubica Schmidtova, a customer-focused professional with strong communication skills and a proven track record in handling inquiries, solving problems, and delivering support in fast-paced environments. I am fluent in English and bring experience across customer service, administration, and e-commerce, with a motivation to deliver high-quality support and ensure customer satisfaction. Hi, I’ve led hospitality and administrative operations, managed teams, and coordinated projects in multilingual settings. I am currently pursuing an MBA in Information Technology to expand my strategic and digital capabilities, and I am open to remote opportunities.

Lubica Schmidtova

Project Manager, Writer, Content Creator, +2

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Hi, I’m Lubica Schmidtova, a customer-focused professional with strong communication skills and a proven track record in handling inquiries, solving problems, and delivering support in fast-paced environments. I am fluent in English and bring experience across customer service, administration, and e-commerce, with a motivation to deliver high-quality support and ensure customer satisfaction. Hi, I’ve led hospitality and administrative operations, managed teams, and coordinated projects in multilingual settings. I am currently pursuing an MBA in Information Technology to expand my strategic and digital capabilities, and I am open to remote opportunities.…Hi, I’m Lubica Schmidtova, a customer-focused professional with strong communication skills and a proven track record in handling inquiries, solving problems, and delivering support in fast-paced environments. I am fluent in English and bring experience across customer service, administration, and e-commerce, with a motivation to deliver high-quality support and ensure customer satisfaction. Hi, I’ve led hospitality and administrative operations, managed teams, and coordinated projects in multilingual settings. I am currently pursuing an MBA in Information Technology to expand my strategic and digital capabilities, and I am open to remote opportunities.

Available to hire

Hi, I’m Lubica Schmidtova, a customer-focused professional with strong communication skills and a proven track record in handling inquiries, solving problems, and delivering support in fast-paced environments. I am fluent in English and bring experience across customer service, administration, and e-commerce, with a motivation to deliver high-quality support and ensure customer satisfaction.

Hi, I’ve led hospitality and administrative operations, managed teams, and coordinated projects in multilingual settings. I am currently pursuing an MBA in Information Technology to expand my strategic and digital capabilities, and I am open to remote opportunities.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

German

Intermediate

Slovak

Fluent

Czech

Advanced

Work Experience

Customer Support Representative at PFISTER Moebel AG

September 1, 2019 - December 1, 2024

Provided customer support via email, chat, and in-person communication; Assisted with inquiries, orders, and issue resolution; Handled complaints and ensured customer satisfaction; Managed high volumes of customer interactions.

Restaurant Manager at Local AG

July 1, 2017 - August 1, 2019

Led daily operations with a focus on customer experience and service quality; Managed payroll processing; Led team performance and staff scheduling; Resolved customer complaints and ensured high satisfaction; Oversaw administrative tasks, inventory, and ordering.

Translator & Administrative at Language Empire

July 1, 2015 - June 1, 2017

Provided translation services both in-person and remotely; Translated formal and informal documents; Delivered interpretation services in professional settings (hospitals, courts, police); Ensured accuracy, confidentiality, and clear communication.